Customer Success Associate, Chowbus
Mandarin Speaking
$55-65k
Office located in New York City, NY
Restaurant POS & management system
Posted today
Restaurant POS & management system
101-200 employees
Posted today
$55-65k
Office located in New York City, NY
101-200 employees
Company mission
To help diners to discover new and exquisite dishes, and to give traditional mom-and-pop restaurants a fighting chance to succeed without compromising who they truly are.
Role
Who you are
- Bachelor’s degree in a relevant field highly preferred
- 2+ years of relevant experience required
- Direct experience in a customer success, sales, operations, or project management role preferred
- Direct or adjacent experience (POS, restaurant, or any SaaS type of industry) preferred
- Bilingual proficiency in English and Chinese (or specific language for the target market) required
What the job involves
- The Customer Success Associate is the main point of contact with our merchants and helps deliver a great customer experience
- The role will actively work with restaurants and help them succeed through various initiatives, such as continuously improving their product knowledge, giving strategic recommendations on using POS features, and coordinating with local ground teams during on-site support visits, with the goal of improving customer retention
- The role also drives discovery of upsell and new customer opportunities through building long term relationships with restaurant partners
- Product Adoption-Manage a book of restaurants and help restaurants be more successful at using our POS products and features through calls and guiding them to appropriate self-serve resources and tutorials
- Discover upsell opportunities and upsell additional products and features
- Customer Retention-Assist key restaurant customers with issues, proactively check-in with restaurants to anticipate potential issues, and route them to the appropriate department
- Coordinate with local teams if on-site service is needed, such as new installations or on-site repairs
Our take
Originally founded to expand the customer base of “mom and pop” Asian food restaurants, Chowbus has grown to become a delivery, pickup, and point-of-sale technology company. By evolving its services, it has weathered the customer drought of COVID-19.
Chowbus’s POS technology claims to save business owners up to $8000 a month in labour costs whilst enabling businesses to grow by around 25%. Its takeaway app provides customers with a way to select food from various restaurants in one order, a novel concept that differentiates the company from large competitors.
Its focus on Asian food provides Chowbus with a unique identity within the market, and its acquisition by Fantuan, an Asian food-focused marketplace based in Canada will aid Chowbus’s growth intentions.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Aug 2023
$40m
LATE VC
Aug 2022
$15.3m
EARLY VC
Total funding: $123.6m
Company benefits
- Medical, dental, and vision insurance
- 401(k)
- 100% employer-paid Short-Term Disability (STD)
- 100% employer-paid Life Insurance and option for additional employee-paid Life Insurance
- 100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance
- Company holidays
- Birthday off
- Paid Parental Leave
- Flexible Paid Time Off (PTO)
- Employee Assistance Program (EAP)
- Fuel reimbursement
Company HQ
Chicago Loop, Chicago, IL
Articles
Leadership
Suyu Zhang
(Co-Founder & CTO)Previously iOS Engineer at Raise.com, Co-Founder & CTO at Weelio, and iOS Engineer at AKTA and After School App.
Linxin Wen
(Co-Founder & CEO)Previosuly Studied at Education Illinois Tech Stuart School of Business
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