Customer Success Associate, Chowbus

Mandarin Speaking

$55-65k

Junior and Mid level

New York

Office located in New York City, NY

Restaurant POS & management system

Open for applications

Restaurant POS & management system

101-200 employees

B2CB2BMarketplaceFoodDelivery

Open for applications

$55-65k

Junior and Mid level

New York

Office located in New York City, NY

101-200 employees

B2CB2BMarketplaceFoodDelivery

Company mission

To help diners to discover new and exquisite dishes, and to give traditional mom-and-pop restaurants a fighting chance to succeed without compromising who they truly are.

Job

Company

Role

Who you are

Bachelor’s degree in a relevant field highly preferred
2+ years of relevant experience required
Direct experience in a customer success, sales, operations, or project management role preferred
Direct or adjacent experience (POS, restaurant, or any SaaS type of industry) preferred
Bilingual proficiency in English and Chinese (or specific language for the target market) required

What the job involves

The Customer Success Associate is the main point of contact with our merchants and helps deliver a great customer experience
The role will actively work with restaurants and help them succeed through various initiatives, such as continuously improving their product knowledge, giving strategic recommendations on using POS features, and coordinating with local ground teams during on-site support visits, with the goal of improving customer retention
The role also drives discovery of upsell and new customer opportunities through building long term relationships with restaurant partners
Product Adoption-Manage a book of restaurants and help restaurants be more successful at using our POS products and features through calls and guiding them to appropriate self-serve resources and tutorials
Discover upsell opportunities and upsell additional products and features
Customer Retention-Assist key restaurant customers with issues, proactively check-in with restaurants to anticipate potential issues, and route them to the appropriate department
Coordinate with local teams if on-site service is needed, such as new installations or on-site repairs

Our take

Originally founded to expand the customer base of “mom and pop” Asian food restaurants, Chowbus has grown to become a delivery, pickup, and point-of-sale technology company. By evolving its services, it has weathered the customer drought of COVID-19.

Chowbus’s POS technology claims to save business owners up to $8000 a month in labour costs whilst enabling businesses to grow by around 25%. Its takeaway app provides customers with a way to select food from various restaurants in one order, a novel concept that differentiates the company from large competitors.

Its focus on Asian food provides Chowbus with a unique identity within the market, and its acquisition by Fantuan, an Asian food-focused marketplace based in Canada will aid Chowbus’s growth intentions.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

Glassdoor (3.2)

Company

Funding (last 2 of 7 rounds)

Aug 2023

$40m

LATE VC

Aug 2022

$15.3m

EARLY VC

Total funding: $123.6m

Company benefits

Medical, dental, and vision insurance
401(k)
100% employer-paid Short-Term Disability (STD)
100% employer-paid Life Insurance and option for additional employee-paid Life Insurance
100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance
Company holidays
Birthday off
Paid Parental Leave
Flexible Paid Time Off (PTO)
Employee Assistance Program (EAP)
Fuel reimbursement

Company HQ

Chicago Loop, Chicago, IL

Leadership

Suyu Zhang

(Co-Founder & CTO)

Previously iOS Engineer at Raise.com, Co-Founder & CTO at Weelio, and iOS Engineer at AKTA and After School App.

Linxin Wen

(Co-Founder & CEO)

Previosuly Studied at Education Illinois Tech Stuart School of Business

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