Client Success Consultant, Commusoft
$70k
More information about location
2+ days a week in office (Fulton Market, IL)
Job management software for field services
Be an early applicant
Job management software for field services
21-100 employees
Be an early applicant
$70k
More information about location
2+ days a week in office (Fulton Market, IL)
21-100 employees
Company mission
To educate and empower field service companies to provide world-class customer journeys.
Role
Who you are
- B2B SaaS Experience: 3+ years in a Technical Consulting, Onboarding, or Account Management role within a B2B SaaS environment
- Technical Aptitude: Demonstrated comfort with complex system configuration, data migration, and troubleshooting
- Training & Facilitation: Experience delivering training sessions (1:1 or group) in a way that is engaging, clear, and tailored to different client needs
- Commercial Acumen: Proven ability to manage contract renewals and identify expansion opportunities in a value-first manner
- Executive Communication: Exceptional storytelling and influencing skills, with the ability to present to C-suite executives
- Strategic Business Acumen: A deep understanding of business models and the ability to translate product features into significant ROI for the client
- Data Fluency: Ability to analyse complex data sets, such as usage patterns and churn predictors, to identify strategic risks and opportunities
- Organised & Adaptable: Skilled at managing multiple client onboarding projects simultaneously, with a structured approach to project milestones and timelines in a fast-paced environment
What the job involves
- As a Client Success Consultant, you will be a key driver of our global growth, primarily supporting our expansion in the US while actively managing a portfolio of UK-based clients
- At the heart of Commusoft's success lies our Client Operations, a unified, strategic powerhouse dedicated to maximising client value
- Our core mission is the dual pursuit of outstanding client sentiment and driving our Net Retention Rate
- We are not just Support; we are dedicated partners, transitioning from a reactive model to a specialised, proactive system designed for scalable growth and deep client empowerment
- Client Success: We serve as strategic partners and consultants, concentrating on relationship mastery, proactive business consultation, and technical enablement. We ensure continuous feature adoption and measurable client growth, guiding clients through their entire journey to become long-term advocates
- Technical Support: We are the expert problem-solvers, providing advanced, complex technical resolution. We leverage data and streamlined processes to proactively build a continually improving service model that not only fixes issues but also builds client confidence and deepens satisfaction
- Knowledge & AI Enablement: We are the central engine for empowerment and scalability, curating all internal and external knowledge. This drives AI-powered first-line assistance, equipping clients and employees with the self-service resources required for instant answers and independent success, directly improving the client experience
- Our specialisation ensures that client sentiment remains the foundation of our success, where our expert, targeted service consistently stands out as Commusoft’s key differentiator
- You will serve as the primary technical and strategic advocate for our clients, owning the journey from initial technical onboarding through long-term relationship mastery and commercial expansion
- Your primary focus is technical enablement: ensuring clients are configured for success and empowered to use the platform independently. Additionally, you will adopt core strategic functions to drive client sentiment and Net Retention Rate (NRR)
- End-to-End Onboarding: Lead clients through the full technical project plan, defining key success goals and ensuring a smooth transition from sales
- Technical Advisory: Act as the primary advisor for system configuration, integrations, data migration, and advanced workflow development
- Empowerment & Training: Deliver engaging, tailored training sessions that enable clients to embed the platform effectively into their daily operations
- Technical Problem-Solving: Address complex technical challenges with a consultative approach, serving as the subject matter expert for the client’s third-party software stack
- Optimisation: Regularly review platform usage data to proactively identify adoption blockers or configuration risks during the launch phase
- Relationship Mastery: Build trusted, long-term relationships, serving as the central point of communication and go-to advisor throughout the client lifecycle
- Commercial Growth: Own the renewal lifecycle for your portfolio and identify opportunities for clients to grow their use of our ecosystem through add-ons and upgrades
- Strategic Advisory: Conduct regular Business Reviews to showcase value, align product roadmaps with client goals, and drive adoption of underutilised features
- Advocacy: Act as the "voice of the client" internally, providing high-priority technical and commercial feedback to the Product and Engineering teams
- Market Specialist: Act as a bridge between US clients and our UK-based Product team to ensure we are meeting local market requirements
- And you’d probably like to know that we have a hybrid working model (8 days a month in the office) but it is an open door so feel free to come in more if you'd like!
Application process
- We usually respond within a week
Our take
Though field services companies are vital for the continued operation of just about everything, they have lagged behind other industries in having specialised solutions for managing their operations. Commusoft exists to change that, providing plumbers, electricians, builders, and trades companies of all stripes with a platform that allows businesses to plan and schedule jobs, provide costing and quotes to customers, and handle client communications from a single application.
While other companies are operating in the field, Commusoft stands out in the market with its focus on its simplicity and digital invoicing functionality which is far more flexible than that provided by competitors.
Commusoft was founded in the UK but in 2019 began its international expansion, opening an office in Chicago to grow into the North American market. Having established a strong presence in the UK its main objective is currently to grow its market share in the US, recruiting teams on both sides of the Atlantic to capture a piece of the enormous American field services sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Company benefits
- 23 days PTO + 8 UK bank holidays = 31 days off
- £50 monthly gym contribution
- Pension contribution
- Work laptop
- Drinks and snacks provided
- And you’d probably like to know that we have a hybrid working model (10 days a month in the office minimum) but it is an open door so feel free to come in more if you'd like!
Company HQ
London, UK
Leadership
Jason Morjaria
(Founder & CEO)Prior to founding Commusoft was a Consultant at Pay2bill. Also founded Oprillo.
Salary benchmarks
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