Customer Success Manager, CommerceIQ
$120-150k
+ 15% annual bonus along with an equity package provided as high potential pre-IPO stock options
Machine learning and automation platform
Be an early applicant
Machine learning and automation platform
501-1000 employees
Be an early applicant
$120-150k
+ 15% annual bonus along with an equity package provided as high potential pre-IPO stock options
501-1000 employees
Company mission
CommerceIQ's mission is to empower brands to move from analog to algorithms.
Role
Who you are
- Bachelor’s degree required; advanced degree is a plus
- 4-8 years of experience in solution consulting, technical account management within a SaaS/analytics environment ordeep sales and planning in retail or CPG , leveraging SaaS/ analytics platforms is required
- Proficiency in navigating and configuring enterprise platforms, ideally with exposure to, eCommerce analytics, pricing systems, or CPG/retail data workflows
- Hands-on experience with configuring data pipelines, metrics, reports, or automated workflows within a SaaS platform
- Ability to design and deliver impactful, customer-specific training programs and documentation
- Familiarity with low-code tools to configure AI-driven workflows or agents and data interpretation, SQL, dashboards, or Business Intelligence (BI) tools (e.g., Looker, Tableau) is a plus
- Experience working with AI-driven platforms or products, including the ability to translate AI capabilities into actionable customer use cases and measurable business outcomes
- Comfort engaging with both technical and business stakeholders to align platform usage with commercial objectives
- Strong strategic thinking and problem-solving skills, with the ability to translate customer needs into actionable strategies
- Exceptional ability to build trusted, consultative relationships with senior business and technical stakeholders
- Strong commercial acumen and understanding of operational workflows within CPG, retail, or eCommerce environments
- Excellent communication and storytelling skills, with the ability to translate technical concepts into actionable business value
- Experience in driving adoption and change management across cross-functional customer teams
- A proactive, outcome-oriented mindset, focused on enabling customer success and value realization at scale
What the job involves
- As a Customer Success Manager, you will be a customer-facing consultative partner who blends commercial expertise with technical proficiency to accelerate value realization and drive adoption of the CommerceIQ platform
- This role integrates elements of account management, solution consulting,, and product enablement, with a strong focus on technical discovery, platform configuration, and embedding CommerceIQ into customers’ commercial and operational workflows
- You will guide customers in leveraging CommerceIQ’s AI capabilities to unlock insights, automate actions, and drive scalable outcomes
- Acting as a strategic advisor, you will translate client goals into measurable, repeatable use cases and operationalize them as platform workflows—helping customers streamline decision-making, drive business outcomes, and maximize the value of their investment in CommerceIQ
- This is a high-impact role for professionals who thrive at the intersection of technology and business, with the ability to both configure solutions and guide customers through the change management and operational integration required to achieve sustained success
- Ensure we drive value to customers and grow CIQ's strategic engagement with the Customer
- Lead technical discovery processes to understand data flows, integration requirements, and operational needs, translating these into effective product configurations and workflows
- Act as a platform subject matter expert, providing support for complex inquiries (level 200–300) and hands-on configuration of key features and modules
- Provide consultation on best practices for utilizing CommerceIQ data models and dashboards, guiding customers in interpreting platform insights to inform strategic commercial decisions
- Partner closely with customer contacts and internal technical teams (Product, Engineering) to understand customer concerns and issues, and identify trends and priorities for unlocking best in class enablement
- Help customers harness CommerceIQ’s AI capabilities to drive efficiency, improve execution, and scale their retail media and ecommerce strategies
- Serve as an internal ecommerce expert for strategy and product development AI initiatives
- Collaborate with internal teams (Customer Success, Onboarding, Product, Insights) to operationalize workflows that contribute to measurable business outcomes
- Configure key components of the platform to support adoption and value delivery, including:
- Data ingestion, metric creation, report and dashboard setup, basic context engineering and
- AI agent setup
- Deliver customized, persona-specific onboarding and enablement sessions for diverse set of commercial and operational teams
Our take
CommerceIQ is an omnichannel eCommerce management platform that leverages machine learning, analytics and automation to increase user sales. By deriving and aggregating in-depth insights from sales, marketing, and competitor intelligence data, its software then generates recommendations and automates actions to fuel growth.
Having started out primarily on Amazon, where it’s now an Advertising Partner - partially due to CEO Guru Hariharan’s previous experience working for the online retail giant - the company has since expanded to cover Instacart, Target and Walmart. It has recorded exponential growth in recent years, with both revenue and customers doubling in 2021. Kellogg’s, Nestle, Colgate and Whirlpool are all customers, a fact which would have contributed to its impressive investment round in 2022.
Having now joined the Unicorn club, CommerceIQ is investing its 2022 capital into accelerating the development of its unified retail eCommerce management platform. With the worldwide eCommerce market projected to hit $80 trillion by 2030, and CommerceIQ's position as an aid for legacy companies rather than a disruptor, further success looks increasingly likely.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
43% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2022
$115m
SERIES D
Jun 2021
$60m
SERIES C
Total funding: $195.5m
Company benefits
- Learning & Development - Growth is important. That’s why we provide a dedicated learning budget to support your growth and development
- Competitive Pay - Come join our team and you’ll receive a generous benefit package that takes care of your family and you, including Medical, Vision, and Dental insurance, a 401K and more
- Equity - At CommerceIQ, you’ll have skin in the game with our equity awards. When we win, you win
- Unlimited PTO - We believe in creating an environment that helps you be your absolute best, whether it means taking a break to climb Mt. Rainier or pampering yourself on a cruise
- Work/Life Balance - Every last Friday of the month is off! We know there is a time to work and there is a time to leave work behind. At CommerceIQ, we offer flexible hours
Company HQ
Mountain View, CA
Leadership
Guru Hariharan
(Founder & CEO)Started out as a Researcher at IBM. Was Manager of Amazon Seller Services and Director and GM of Global Marketplace Experience at eBay.
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