Customer Support Specialist, Urbint
AI-driven risk prediction for infrastructure industries
Open for applications
AI-driven risk prediction for infrastructure industries
101-200 employees
Open for applications
101-200 employees
Company mission
To build a world with zero safety incidents.
Role
Who you are
- Passionate about building and nurturing relationships
- Skilled at working with a variety of personalities
- Capable of training and teaching, including helping individuals who are not technically savvy to understand our platforms
- Able to manage interactions with a large number of people
- Proficient at working independently and staying productive without constant oversight
- Effective at prioritizing multiple projects and tasks
- Resilient and able to handle stressful situations
- A team player who can both seek assistance when needed and support others on the team
Desirable
- Energetic, persistent, understanding, and able to deal with a variety of personalities
- Excellent people and communication skills
- Comfortable using computers and tools such as MS Office
- Completed Secondary Education or equivalent
- Ability to overcome challenges – some of our users are very challenging. Some do not like technology, some do not like change, some are just difficult to deal with. The ideal candidate needs to have patience
- Organized - Account Managers have numerous accounts and need to know the status of each at all times
- Good at teaching or explaining things. New users are learning how to use the system from Account Managers. They need a complete mastery of the system and ability to connect with the user to explain the system in the user's terms
- French fluency strongly preferred
- Storm pay (Overtime will be paid for when you need to work extra hours/nights/holidays/weekends)
What the job involves
- You will provide very hands-on support to our Urbint for Storm Response customers
- Developing a rapport with your accounts and cultivating the ability to effectively understand their needs in different situations and provide the right level of service required, particularly during emergency response activities, is critical
- Become an expert on Urbint’s software platforms. Learn how the system works and how users use it
- Update and develop training material for new features and modules of the system
- Tailor & execute the Urbint Implementation & Training Plan with each new customer
- Project Manage Implementation - ensure customers are hitting milestone dates in the Implementation Plan. Hold weekly meetings to discuss progress, challenges, and to provide support
- Training - take the lead on all trainings with your accounts
- Active Participating – actively participate in getting the company up-and-running in the system
- Fill gaps, run reports, complete key tasks, anything that needs to be done to make the customer successful
- Urbint supports emergency response operations. When our customers are on storm, we are on storm
- This role will have a storm assignment and will provide support to customers during events
- Urbint has a rotational schedule to ensure 24 hour coverage during events. The successful candidate will have shifts in these rotations. Willingness to be available nights/holidays/weekends on a rotational basis is a fundamental requirement of this job
- Storm Role – during storms you will be expected to work shifts to support customers. Urbint runs a rotational shift schedule to ensure we can provide support 24/7 during events
Our take
Infrastructural companies must be particularly vigilant in identifying and preventing incidents, due to the damage they could cause and the loss of access to services that customers may experience. However, the lack of visibility of a wide range of issues such as worker safety and infrastructural damage makes this difficult and regularly results in expensive incidents.
Urbint provides an AI-driven platform for incident detection and prevention within infrastructural industries such as energy, telecommunication, and networking companies. The company leverages AI and the analysis of real-world data to assess the risk of incidents on infrastructural projects, ensuring that clients have the appropriate software and insights to predict and prevent incidents days in advance.
Whilst incident prediction and prevention of digital infrastructure is commonplace, Urbint has recognized the lack of such a solution for physical infrastructures such as gas, electric, and communication industries. Through its platform, the company claims it can reduce the likelihood and thus time, health risk, and financial cost of infrastructural incidents, whilst improving efficiency within incident ticket management systems.
Steph
Company Specialist at Welcome to the Jungle
Insights
57% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2024
$35m
LATE VC
Aug 2021
$60m
SERIES C
Total funding: $161.4m
Company benefits
- Best in class medical coverage: Your health matters to us, so we offer a 100% employer-paid plan option
- Flexible vacation: We trust you to manage your workload and take the time off you need. We also offer parental leave and PTO for volunteering in the community
- Team building: We hold regular All Hands meetings to promote transparency and host virtual and in-person activities to foster employee connection
- Wellness stipend: We'll help cover the cost of your health and wellness equipment and services
- Energy stipend: We help offset the cost of your home office utilities and even pay for clean energy credits to go carbon neutral
- Education allowance: We provide a yearly stipend for professional development so you can continue learning
Company values
- Passionate about customers: We strive to deliver sustainable value and exceed expectations, and we’re not satisfied until our customers are raving fans
- Focus on impact: We measure and strive to continuously improve our real-world impact
- Be decisive: We make timely, informed, and pragmatic decisions to keep the organization moving forward
- Be tenacious: We are agile in our approach to addressing challenges but firm in our beliefs
- Build trust: Our values are the building blocks to trust. As we live them, we grow and build lasting relationships
- Win together: We efficiently leverage our diverse skills and perspectives for one another, united by our shared vision
Company HQ
Flamingo / Lummus, Miami Beach, FL
Articles
Leadership
Corey Capasso
(Founder & CEO)Previously co-founded Spinback (acquired by Buddy Media/Salesforce), where they served as the President. They also founded Nomi (acquired by Brickstream) where they also served as the President.
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