Enterprise Customer Success Manager, Brex

• 4+ years in a customer-facing role owning account health, executive relationships, or expansion strategy
• Direct experience with core accounting workflows, such as invoice processing, T&E tracking, budgeting, accounts payable, ERP systems (e.g., NetSuite, QuickBooks), or spend management tools
• Experience managing complex, global enterprise accounts (10,000+ employees), with the ability to navigate nuanced org structures and build durable partnerships
• Strong business acumen with a finance-first mindset and comfortable speaking the language of CFOs, Controllers, and FP&A teams
• Ability to synthesize product usage data into strategic recommendations that drive tangible customer outcomes
• Demonstrated success in cross-functional collaboration and influencing internal roadmaps based on customer needs
• Bachelor's degree required; finance, business, or related fields preferred

Desirable

• Sales is the growth engine at Brex
• We bring in new customers, expand existing relationships, and drive the company’s bottom line
• With unlimited territories and uncapped opportunity, your ambition sets the ceiling
• We win together, celebrate often, and reward performance
• If you want to sell a category-defining product with real ownership, this is your team
• As an Enterprise Customer Success Manager, you will serve as a financial technology advisor to Brex’s largest customers by partnering with CFOs, Controllers, and finance ops teams to ensure they unlock the full value of Brex’s solutions
• You’ll create and execute on account strategies tailored to each customer’s business goals, delivering high-impact outcomes across their financial stack
• You will own the full lifecycle of success, from onboarding to renewal by leveraging product usage insights, stakeholder engagement, and cross-functional collaboration to drive product adoption, minimize churn, and grow account value
• Develop and own strategic account plans to drive retention, expansion, and adoption across your portfolio of enterprise customers
• Act as a trusted advisor to finance stakeholders by providing guidance on best practices across spend management, credit policy, reconciliation workflows, and financial reporting automation
• Build multi-threaded relationships across functional areas (Finance, Procurement, AP, IT, and Security) to increase platform stickiness and customer engagement
• Lead business reviews and financial health checks that drive executive alignment and showcase ROI
• Proactively identify and mitigate churn risks through data analysis, usage insights, and issue resolution
• Partner cross-functionally with Sales, Product, Credit, Risk, and Operations teams to deliver a seamless customer experience and advocate for product improvements
• Own key metrics for your accounts: GMV growth, product adoption, credit utilization, and customer health scores