IT Support Engineer, Malt
+ Stock Options
5 days a week in office
Freelance consulting marketplace
Open for applications
Freelance consulting marketplace
501-1000 employees
Open for applications
+ Stock Options
5 days a week in office
501-1000 employees
Company mission
Give people the freedom to choose who they work with
Role
Who you are
- You love solving technical problems and providing tailored solutions
- You speak French and English fluently
- You have excellent communication skills and enjoy helping others
- You’re curious, proactive, and full of ideas
- You’re comfortable working with Apple (MacBooks) and Windows systems and have basic knowledge of Linux
- You’re familiar with or eager to learn tools like Okta, Slack, Google Suite, Jira, Kandji, Miradore, and Snipe IT
- You have 3 years of IT support experience. Most importantly, your motivation and drive to improve will make all the difference!
- You are available to work onsite (5 days per week) from our Paris office
What the job involves
- Becoming part of Malt's Corporate IT team means stepping into a role where you’ll play a key part in ensuring our teams can work in a high-performing, seamless, and secure IT environment
- Every day, you’ll support our teams and help optimize our tools and processes
- You’ll be the go-to person for solving technical issues for our team members, whether on-site in Paris or remotely. With your expertise and people skills, you’ll handle tickets, assist with tools, and train users to become more autonomous
- From “All Hands” meetings to internal events, you’ll oversee the technical setup—testing and configuring tools like Zoom, microphones, cameras, and audio systems—to deliver a top-notch experience
- You’ll play a crucial role in welcoming new team members by preparing their workstations, setting up access to tools (Okta, Slack, Google Suite, etc.), and walking them through our IT environment. You’ll also ensure smooth offboarding by handling equipment and access retrieval
- You’ll manage access rights, permissions, and IT tools while keeping a close eye on our inventory (via Snipe IT). Our fleet includes 75% MacBooks, 20% Windows, and 5% Linux devices, managed with MDM solutions like Kandji and Miradore
- You’ll collaborate with the team on initiatives to improve tools, IT processes, or our overall IT environment. Weekly team meeting to identify and solve the sticking points. These projects are a great opportunity to introduce innovative solutions that benefit the company and help you grow professionally
Application process
- Screening with Alex, Talent Acquisition Manager, to better understand your background, aspirations and answer your questions (45 minutes)
- Interview with Lionel, our IT lead to discuss your experience and the role in more detail (60 minutes)
- Technical Interview with the IT squad (60 minutes)
- Final interview with Benoit to discuss Malt’s long term vision
Our take
Malt is carving out a unique space in the European freelance marketplace by specialising in connecting companies with technically skilled freelancers like developers, data scientists, and project managers. This targeted approach sets it apart from broader platforms like Upwork and Fiverr, where diverse talents compete for projects often through low bids.
The company further distinguishes itself by offering dedicated account managers to companies. These account managers help source the right talent, handle payments, and manage legal and administrative tasks. This comprehensive service caters to the growing trend of digital nomadism, attracting skilled technical professionals seeking freelance opportunities.
Malt's success is evident in its funding, attracting significant investment, and growing its network to over 800,000 freelancers across five European countries. Its also secured partnerships with major companies like Unilever, Bosch, and L'Oréal, further solidifying its position as a leading player. Following its acquisition of competitor Comatch, it has set ambitious goals to become the go-to freelancer marketplace in Europe.
Steph
Company Specialist at Welcome to the Jungle
Insights
35% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2021
$91.9m
GROWTH EQUITY VC
Feb 2019
$28m
SERIES C
Total funding: $128m
Company benefits
- Onboarding: Before easing into your new role, you’ll spend your first week learning about our culture, products, and services with other onboardees at our office in Paris
- Equity: Every Malter is entitled to stock options
- Lunch vouchers: €9/day on your Swile card
- Transportation: 50% reimbursement (any type of transport)
- RTT: From 8 to 12 days off
- Malt sabbatical: After three years, every Malter is entitled to a one month paid sabbatical leave
- Free books: If you’re interested in learning more about any topic relevant to Malt’s business, just tell us the books you’d like to read, and we’ll order them for you—without any questions asked or approval processes to follow
- Work from home for up to 2 days a week
- Annual team building events
Company HQ
Chaussée-d'Antin, Paris, France
Leadership
Vincent Huguet
(Co-Founder & Co-CEO)Previously a Corporate Development Manager at Telmex. Founded Mexico's leading online florist Algoespecial, and then co-founded online printer Groupe Aventers.
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