RevOps Systems Manager, Board Intelligence

• 3–5 years of experience in a RevOps, Salesforce Admin, or CRM systems management role
• Strong hands-on Salesforce expertise: Sales Cloud is essential; Service Cloud experience is highly desirable
• Proven experience integrating Salesforce with third-party tools and managing the data flows between systems
• Practical experience with at least two of the following platforms: Gong/Gong Engage, HubSpot, 6sense, Pendo, Planhat, LinkedIn Sales Navigator
• Comfortable working with data — identifying quality issues, designing governance frameworks, and building or contributing to reporting
• Familiarity with CPQ concepts or tooling is a plus
• Ability to translate ambiguous business requirements into structured, deliverable technical solutions
• Strong written and verbal communication skills — able to present to senior stakeholders clearly and confidently
• Collaborative working style with a genuine interest in understanding the commercial context behind requests
• Curious and proactive — you stay ahead of tooling developments and bring ideas to the table
• Comfortable operating independently and managing your own priorities across multiple concurrent workstreams
• Structured and process-oriented — you document what you build and build what you document
• Driven by outcomes, not just activity — you care about whether the systems you manage actually help the business perform better
• Salesforce Administrator certification (ADM201 or equivalent)

Desirable

• We unleash the potential of organisations through the science of board effectiveness, building better businesses and benefiting society
• The Data & Revenue Operations (D&R) team enables high performance across our Go-To-Market functions — Sales, Marketing, and Customer Success — as well as Finance
• We do this by delivering data, insights, and technical solutions that optimise revenue-generating processes, underpinned by a fully adopted commercial tech stack with Salesforce at its centre
• We are looking for a RevOps Systems Manager to join the D&R team at Board Intelligence
• This is a player-coach role suited to someone who combines strong technical capability with the confidence to translate complex business needs into scalable solutions — and the stakeholder management skills to bring others along with them
• You will be the primary owner of our Salesforce environment and the integrations that connect it to the broader commercial tech stack
• You will work closely with GTM leaders, operational counterparts, and external partners to ensure our systems are reliable, well-governed, and continuously improving
• There is genuine scope for this role to grow, including the opportunity to lead a junior team member as the function expands
• Own the configuration, development, and ongoing maintenance of Salesforce Sales and Service Clouds, including custom objects, flows, validation rules, and process automations
• Ensure Salesforce remains the reliable system of record for commercial activity — managing data quality, governance, and hygiene across the platform
• Stay current with Salesforce releases and emerging functionality, making proactive recommendations for improvement
• Own the integration strategy connecting Salesforce to the wider commercial tech stack — including 6sense, HubSpot, Gong/Gong Engage, Pendo, Planhat, and LinkedIn Sales Navigator
• Document and maintain data flows, integration logic, and system interdependencies to ensure a coherent, well-architected stack
• Lead procurement and rollout of new tooling, including vendor evaluation, integration planning, and change management
• Partner with GTM stakeholders — Sales, Marketing, Customer Success, and Finance — to understand business needs and translate them into clear, scalable technical solutions
• Act as the bridge between commercial teams and technical execution, ensuring solutions are fit for purpose and well embedded
• Manage upwards effectively, communicating progress, risks, and priorities to senior stakeholders including the ELT
• Design and implement scalable workflows, automations, and operating processes across the tech stack
• Maintain clear, accessible documentation for all systems, integrations, and processes — enabling adoption and reducing key-person dependency
• Identify and address process gaps that affect data quality, reporting accuracy, or team efficiency
• Drive adoption of commercial tools across GTM teams through structured onboarding, training materials, and ongoing support
• Champion a culture of system hygiene and process adherence across Sales, Marketing, and Customer Success
• Support end users in getting maximum value from the tools available to them