Senior Product Manager, Trustpilot
Integrations
+ Bonus + Restricted Stock Units
Consumer review website
Open for applications
Consumer review website
1001+ employees
Open for applications
+ Bonus + Restricted Stock Units
1001+ employees
Company mission
To bring people and businesses closer together to create ever-improving experiences for everyone.
Role
Who you are
- Experienced product manager with strong domain knowledge in building and scaling integrations, ideally across ecommerce (e.g., Shopify, Adobe Commerce, WooCommerce), CRM (e.g., Salesforce), or marketing platforms (e.g., HubSpot)
- Proven ability to lead cross-functional teams and deliver impactful, customer-centric products in a fast-paced agile environment
- Strong grasp of modern integration frameworks, app ecosystem, and platform marketplaces, including native app frameworks, subscription models, certification, and the ability to navigate platform policies and partner programs
- Comfortable collaborating with engineering, UX, commercial teams, and platform partners translating complex requirements into intuitive customer experiences
- Data-driven decision maker who can evaluate integration impact on adoption, churn, conversion, and customer value
- Adept at managing multiple stakeholders and communicating effectively at all levels, from engineers to senior leadership
- Excited about the opportunity to modernize legacy integrations while building new ones while delivering exceptional customer experiences that drive adoption and growth
- Comfortable balancing near-term migration execution with long-term platform strategy
What the job involves
- As a Senior Product Manager leading Integrations, you will play a critical role in shaping how Trustpilot shows up across the global ecommerce and business software ecosystem
- Our integrations enable merchants and businesses to seamlessly collect, manage, and showcase trust wherever they operate — from Shopify and WooCommerce to HubSpot, Salesforce, and emerging platforms
- You will lead the product direction for our integration portfolio, ensuring merchants experience a deeply native, frictionless, and scalable Trustpilot experience that drives adoption, usage, and long-term customer value
- This role is central to Trustpilot’s growth strategy as we modernize core integrations, rebuild key apps natively, and expand into new platforms across the ecommerce and SaaS landscape
- Lead a cross-functional squad of engineers and UX through the full product lifecycle — discovery, prioritization, roadmap definition, delivery, rollout, migration, and iteration
- Own and evolve the long-term strategy for Trustpilot’s integrations ecosystem, driving a best-in-class experience across major ecommerce platforms, including Shopify, while expanding into new, high-value ecosystems that strengthen adoption and customer value
- Shape and modernization of existing integrations portfolio, rebuilding natively where platform opportunity and scale justify it, and optimizing legacy integrations to ensure scale, and long-term maintainability
- Identify and prioritize new integration opportunities that expand Trustpilot’s reach while aligning with commercial potential, customer demand, and strategic ecosystem partnerships
- Collaborate closely with engineering and architecture teams to ensure integrations are scalable, secure, performant, and aligned to standards for platform certification and marketplace requirements
- Work with Partnerships, Product Marketing, Monetization, and Commercial teams to plan and execute GTM strategies for new integration launches and migrations, including packaging, enablement, positioning, and rollout
- Build strong feedback loops with platform partners, agencies, customers, and internal stakeholders to validate needs and continuously improve product-market fit
- Define and track adoption, usage, migration velocity, merchant satisfaction, and integration resilience as key success metrics
- Represent the Integrations strategy clearly to senior leadership, articulating vision, trade-offs, risks, partner alignment, and commercial impact
Our take
Fuelled by the rise of the consumer voice, Trustpilot began with the vision that a brand's future is trust and transparency powered. Since launch, the site has hosted over 300 million reviews for hundreds of thousands of businesses.
The company works hard to make sure customers are reading reviews based on real experiences and take an active stance in combating fake reviews. This includes forming a partnership with Veriff to offer identity verification services to the community.
Trustpilot earns a majority of its revenue from companies that subscribe to its services. This enables companies to collect reviews at key moments in customer journeys, showcase their reviews elsewhere, and unlock customer insights. After a successful IPO back in 2021, the company has continued to grow and maintains it status as a trusted tool for consumers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Mar 2019
$55m
SERIES E
Jan 2017
$7.5m
LATE VC
Total funding: $179.4m
Company benefits
- Maternity & Paternity pay
- Train travel scheme
- '20% time' - work on anything you’d like
- 28 days holiday (excl. bank holidays)
- Work from home opportunities
- Pension and life insurance
- Full access to Headspace
- Regular events and socials
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- And more! (Varies by location)
Company HQ
København K, København
Leadership
Adrian Blair
(CEO)CEO of the company since 2023. Also Co-Founder and Chair at Circl. Former CBO at Cera, CEO at Dext and Global COO of JUST EAT.
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