Head of Solution Engineering, Scale AI
Enterprise
$200-250k
This role is eligible to earn commissions
Training and validation data for AI applications
Open for applications
Training and validation data for AI applications
1001+ employees
Open for applications
$200-250k
This role is eligible to earn commissions
1001+ employees
Company mission
To accelerate the development of AI applications.
Role
Who you are
- Strong engineering background with prior experience working with clients in a pre or post-sales capacity to realize business goals
- Proven track record of leading and developing technical teams
- Prior experience developing with Python, Java and/or other web development languages
- Experience working in enterprise SaaS, cloud tech, finance, fintech or similar industries in a technical capacity with end-customer engagement
- A track record as a self-starter, motivated to independently unblock technical issues in the field with the customer, away from the mothership
- Presentation skills with a high degree of technical credibility when speaking with executives and front-line engineers
- High level of comfort communicating effectively across internal and external organizations
- Intellectual curiosity, empathy, and ability to operate with high velocity
Desirable
- Startup experience
- Previous experience as a technical go-to-market resource
- Experience scaling a Solution Engineering or similar technical customer-facing team
What the job involves
- Our customer base is growing exponentially, and you will be on the front lines, ensuring that the world's most innovative companies become passionate, lifelong Scale customers
- Our Solutions Engineers ensure customers' first experiences with Scale's technology are flawless and lead to a successful long-term partnership
- Solutions Engineers partner closely with AEs to lead prospective customers through the pre-sales process, delivering customized demos and pilots to get the customer to “Product Yes”
- Solutions Engineers scope customer technical requirements and input into Scale's final proposal and develop the post-sales on-boarding plan
- Solutions Engineers are relentlessly curious about customer needs and pain points and employ their expert Scale product knowledge and general technical knowledge on web development and infrastructure to design solutions that best address these needs
- Solutions Engineers are strong relationship builders, great project managers, and effective leaders who inspire and develop their teams
- Lead and mentor a team of Solution Engineers, fostering a collaborative and high-performing environment
- Partner with Scale AEs on the customer journey, delivering tailored demos and customer pilots according to requirements agreed with the customer
- Develop technical domain expertise in Generative AI / large language model applications for Enterprise use cases, including customers in financial services, insurance, SaaS, and similar enterprises
- Be accountable for the customer experience during new logos' pilot and closing phase
- Interact with customers daily to understand their needs and design solutions to better serve them
- Design, develop, and maintain playbooks, demos, and other tools for executing successful, efficient pilots
- Work with AEs and PMs to identify customer-specific feature requests
- Drive strategic initiatives to improve the efficiency and effectiveness of the Solution Engineering team
Our take
When training AI models, lack of access to large scale, high quality, labelled data is often the barrier preventing machine learning teams from building something great. In fact, labelled data is even more essential than the algorithms themselves. Scale AI is solving this by providing easy access through developer APIs to a huge variety of labelled data sets covering a large range of areas within computer vision and natural language processing.
It seems that almost every company now is offering artificial intelligence enabled products to automate every aspect of our lives. By positioning themselves as the go-to source for high quality tagged data, Scale AI is in an excellent position as the AI sector continues it's exponential growth.
With innovative AI projects across a range of sectors including retail, energy, and healthcare, Scale AI is now a leader in the industry alongside OpenAI. It continues to forge partnerships with fintech tools and software engine developers such as Brex and Luminar to continue its evolution of digital markets.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
May 2024
$1bn
SERIES F
Apr 2021
$325m
SERIES E
Total funding: $1.6bn
Company benefits
- Health, Dental & Vision Coverage: Our health plans give you the flexibility to select the right coverage for you and eligible family members through a variety of plan options
- Easy to use 401(K): Plan and invest for the future with a 401(k) via Guideline. Scale’s 401(k) plan provides you an opportunity to defer compensation for your long-term savings
- Wellness Fund: We care about the physical, mental, and emotional wellbeing of all Scaliens. Our $100/month wellness stipend can be used for gym memberships, acupuncture, meditation apps, and so much more
- Virtual Social Activities: Being remote has not stopped us from hosting fun virtual events. From trivia night to candle making, we ensure employees are fostering connections & building strong relationships
- Learning & Development: We know how important career growth is for Scaliens, so we offer a $500/year L&D stipend to help support continued development throughout your journey
- Flexible Work Hours: Flexible hours allow you to work when you are most productive. You can work with your manager to best plan your daily work schedule
- Generous Paid Time Off: Enjoy time to travel or plan a staycation. We encourage employees to take time off to recharge and prevent burnout. We have a flexible PTO policy where each employee is afforded the flexibility to take planned time-off as needed
- Commuter Benefits: Set aside pre-tax dollars to use on qualified transportation expenses to help ease your commute
- Parental Leave: Balancing work and family is essential, and Scale understands the importance of having adequate leave policies in place to promote a healthy home and work life
Company HQ
Rincon Hill, San Francisco, CA
Leadership
Alexander Wang
(CEO)Dropped out of a bachelors degree at MiT in Computer Science and Mathematics. Previously worked for 2 years as a Software Engineer and Algorithm Developer in the finance industry and 2 years as a Tech Lead at Quora. Youngest founder funded by Accel as a teenager.
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