QA & IT Specialist, Clair

• You don't need to check every box below. We're looking for strength in either IT or QA as your foundation, with willingness to grow into the other side
• 2-3 years of hands-on troubleshooting instincts and comfort working directly with end users
• 1-2 years of strong written communication and a habit of documenting your work
• Comfort with macOS and Windows laptops at a user-support level
• 2-3 years of either office IT (networking, SaaS admin, AV) or software QA (manual testing, bug reporting, test cases)
• Experience working in a fast-moving team environment, ideally a startup
• Helpful on the IT side:
• Prior IT support, helpdesk, or office-IT experience
• Familiarity with Google Workspace, Slack, identity/SSO (Okta or similar), and MDM tools (Kandji, Jamf, Intune, or equivalent)
• Basic networking knowledge (DHCP, DNS, VPN, Wi-Fi troubleshooting)
• Experience with conference room AV and room-booking systems like Joan
• Helpful on the QA side:
• Prior QA or software testing experience for mobile or web applications
• Familiarity with QA methodologies and the SDLC/STLC
• Exposure to tools like Postman, Selenium, Cypress, Browserstack, Linear
• Some programming exposure (JavaScript, SQL, PHP/Laravel, or similar)
• General SQL fluency (we use PostgreSQL and Snowflake)

Desirable

• We're hiring an IT Support & QA Engineer to be the on-the-ground owner of our NYC office's day-to-day technology, and to add firepower to our QA team when IT load is light
• This is a hybrid role with IT support as the primary responsibility: when something in the office stops working, whether it's Wi-Fi, a TV in the conference room, the Joan room-booking panels, a teammate's laptop, or VPN, you're the first person to make it right
• When the IT queue is quiet, you'll plug into our QA team to test our next-generation embedded On-Demand Pay platform, which serves hundreds of thousands of American consumers
• We expect the split to land around 75% QA / 25% IT based on current office size and ticket volume, but IT always takes priority
• That's why this role is mandatory in-office, 5 days a week at our NYC HQ
• When something breaks in the office,we need someone we trust to be there to fix it
• IT – This will be the priority to focus on when needs arise. We expect this to account for 25% of your day to day, growing over time as Clair continues scaling
• Serve as the first line of support for all office and employee IT issues, including laptops (Mac and PC), peripherals, VPN, SSO, email, and core SaaS tools
• Own the health of office infrastructure: Wi-Fi, networking, conference room AV (TVs, video conferencing), printers, and the Joan room-booking system
• Onboard employees: provisioning laptops, accounts, and access; recovering equipment and revoking access when people leave
• Maintain an accurate inventory of hardware, licenses, and office tech assets
• Triage tickets, document recurring issues, and build runbooks so common problems get faster to resolve over time
• Partner with DevOps team on IT projects, including security hygiene, MDM rollouts, vendor management, and office buildouts
• QA – When there’s no current IT needs, you’ll be an active contributor to Clair’s QA team. We expect this to account for 75% of your day-to-day
• Contribute to manual testing efforts within active sprints
• Contribute to Clair's test automation suite
• Integration and E2E testing to validate complete business workflows from start to finish, replicating exactly how a user interacts with the entire Clair stack and partner apps
• Document new findings, bugs, and edge cases across user flows
• Collaborate with Development, Design, Product, and Data to gather requirements and confirm functional and internal design specs
• Partner with developers and support to resolve defects and environment issues
• Write and execute test cases following the STLC with a solid grasp of the SDLC
• Execute end-to-end testing of the application and interpret results
• Assist the support team with issue investigation and propose plans of action
• Attend daily standups, planning meetings, and contribute documentation as needed