Customer Advocacy Program Manager, Salesforce
Office of the CEO
$132.8-182.6k
Base salary for candidates in New York and California
World's leading CRM provider
Job no longer available
World's leading CRM provider
1001+ employees
Job no longer available
$132.8-182.6k
Base salary for candidates in New York and California
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- 5+ years of experience in program management, customer engagement, or a related role, preferably within the SaaS or technology sectors
- Experience in executive-level customer engagement or advocacy roles
Desirable
- Strong project management skills with a proven ability to manage multiple stakeholders, including C-suite executives
- Strong interpersonal skills with the ability to influence and build relationships across all levels of the organization
- Proficiency in Salesforce, with experience managing and tracking program elements within the platform. Ability to generate reports and analyze data to drive program improvements
- Excellent communication skills, both written and verbal, with the ability to craft clear and concise briefing documents and follow-up communications
- Highly organized with an obsessive attention to detail and a proactive approach to problem-solving. Strategic thinker with a customer-first mindset
- Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously
What the job involves
- The Customer Advocacy Program Manager manages operational activities supporting CEO customer meetings
- This role is crucial in managing high-impact activities that support CEO interactions with our most valued customers
- They will manage multiple stakeholders, including C-suite executives, to support successful delivery of high-impact, bespoke engagements
- Program Management: Develop and manage program work streams to facilitate CEO-level engagements with top customers
- Maintain a detailed calendar of CEO customer engagements, ensuring timely follow-up and tracking of outcomes
- Use Salesforce technology to effectively manage and track all program elements, including maintaining accurate customer information, and capturing meeting data, customer interactions, and follow-up tasks
- Ensure that all data related to CEO engagements is accurately recorded and maintained in Salesforce
- Stakeholder Coordination: Collaborate with Sales Executives, Account Teams, and Customer Success leaders, serving as a point of contact for internal teams to prepare for CEO customer meetings
- Meeting Preparation and Execution: Oversee the preparation of thorough and timely briefing documents for CEO customer meetings. Ensure that all pre-meeting activities are optimized for efficiency and impact
- Conduct thorough research on customer CEOs, including their backgrounds, interests, and recent business activities, to gather insights that can be leveraged in meetings
- Provide tailored briefing materials that enable meaningful engagements with customers
- Post-Meeting Follow-Up: Manage post-meeting follow up where information is available, including the tracking and assignment of action items, follow-up communications, and the escalation of key issues to senior leaders as needed
- Relationship Building: Build relationships and trust with Sales and Customer Success teams to stay on top of the latest customer updates that help identify and nurture top-to-top relationships that drive value for both Salesforce and its customers. Act as an ambassador for the CEO Office in all internal and customer facing interactions, ensuring a consistent and professional experience
- Reporting and Analytics: Work closely with the CEO Office data analyst resources to generate and analyze reports within Salesforce to provide insights on program effectiveness, customer engagement levels, and outcomes. Maintain accurate records of customer meetings, including meeting notes, action items, and relationship histories. Use these insights to continuously improve the program
- Special Projects: Support executive-level special projects that explore and implement business changes in collaboration with functional leaders
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company values
- Trust - We earn the trust of our customers, employees, and extended family through transparency, security, compliance, privacy, and performance. And we deliver the industry’s most trusted infrastructure
- Customer Success - So we champion them to achieve extraordinary things. We innovate and expand our business offerings to provide all our stakeholders with new avenues to achieve ever greater success
- Innovation - Our customers’ input helps us develop products that best serve their business needs. Providing continual technology releases and new initiatives gives our customers a competitive advantage
- Equality - We believe everyone should be seen, heard, valued, and empowered to succeed. Hearing diverse perspectives fuels innovation, deepens connections between people, and makes us a better company
- Sustainability – We are committed to bringing the full power of Salesforce to accelerate the world’s journey to net zero
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
People progressing
Joined as Recruiting Director - Futureforce University Recruiting, EMEA, and was promoted to Senior Director - EMEA & LATAM Recruiting, Futureforce after 3 years, and then again to Senior Director - Recruiting after 2 years. Now serve as COO - Employee Success EMEA.
Salary benchmarks
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Diversity, Equity & Inclusion at Salesforce
- Our goals:
- 50% of our U.S. employees will be made up of underrepresented groups (Women, Black, Latinx, Indigenous, Multiracial, LGBTQ+ employees, People with Disabilities, and Veterans) by 2023
- Double the U.S. representation of Black leaders (VP+) and increase our representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) leaders by 50% by 2023
- 50% increase our U.S. representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) employees by 50% by 2023
- We’ve met our representation goal nearly a full year early – today, 50.7% of our U.S. employees are members of underrepresented groups
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