Partner Solutions Engineer, Zoom
$146-319.4k
Work platform for human connection
Be an early applicant
Work platform for human connection
1001+ employees
Be an early applicant
$146-319.4k
1001+ employees
Company mission
To help people connect, collaborate, and get more work done, together.
Role
Who you are
- Ability to explain AI concepts clearly to both technical and non-technical audiences
- Experience delivering AI solutions to customers or partners
- Desired Experience:
- 5+ years in Solution Engineering, Sales Engineering, Technical Enablement, or Partner Engineering
- Strong hands-on knowledge of AI in UCaaS and/or Contact Center (CX) environments
- Experience creating technical enablement content for partners or customers
- Zoom & UCaaS Expertise
- Deep familiarity with Zoom’s portfolio, including Meetings, Phone, Contact Center, and Platform
- Working knowledge of Zoom AI Companion, AI summaries, analytics, and automation capabilities
- Understanding of enterprise deployment considerations, security, compliance, and integrations within Zoom
- Experience enabling global partner ecosystems
Desirable
- Background in competitive positioning vs Microsoft, Cisco, Google, or other UCaaS/CX providers
- Hands-on experience building demos, labs, or automation using Zoom APIs or SDKs
What the job involves
- We’re hiring an AI Partner Solution Engineer to lead AI-focused technical enablement and content creation for Zoom’s partner ecosystem. This role is for someone who deeply understands how AI is reshaping UCaaS and CX—and can translate Zoom’s AI capabilities into clear, practical, partner-ready guidance
- Your primary mission: equip Zoom partners to confidently position, design, and deploy AI-powered Zoom solutions across meetings, phone, contact center, and workflows. You’ll turn complex AI concepts into usable content, hands-on labs, and real-world architectures that partners can actually sell and deliver. This role will communicate Zoom's AI strategy to our partner community
- Primary Focus: Partner Enablement & Content Creation
- Cultivate relationships with internal teams to understand Zoom's approach to AI and how Zoom's AI strategy impacts Zoom's partner ecosystem
- Own the creation of AI-focused technical enablement content for Zoom’s global partner community
- Develop labs, workshops, demo guides, reference architectures, bite-sized videos, and best-practice playbooks focused on Zoom AI use cases
- Translate Zoom AI features into partner-ready narratives aligned to real customer outcomes
- Continuously update content as Zoom AI capabilities evolve
- AI Solution Strategy (Zoom-Centric)
- Design and document AI-driven solutions across Zoom Meetings, Zoom Phone, Zoom Contact Center (ZCC), Zoom Workplace, and the Zoom Platform
- Explain how Zoom AI Companion works, where it adds value, and how it differs from competitive approaches
- Guide partners on responsible AI, data handling and refinement, privacy, and governance within Zoom’s architecture
- Continual prompt refinement and data hygiene
- Cultivate relationships with internal teams to understand Zoom's approach to AI, roadmap items, and their impact on the market. Translate that information into strategic guidance and enablement for our partner community
- Partner-Facing Technical Leadership
- Serve as a trusted technical advisor to strategic Zoom partners
- Lead partner workshops, office hours, bootcamps, and technical deep dives
- Enable partners to confidently compete in AI-driven UCaaS and CX deals
- Market & Competitive Insight
- Maintain deep awareness of AI trends across UCaaS and CX, with strong competitive context
- Help partners understand where Zoom AI wins, where it fits, and how to position it effectively
- Provide feedback from partners back to Product and Engineering to influence roadmap and enablement strategy
Application process
- End Date: February 4, 2026
Our take
Zoom reworked video conferencing when most people assumed it was a solved problem, with services from Cisco and Skype already ubiquitous in workplaces and homes. However, its videoconferencing infrastructure was simpler to use, faster and more flexible than any previous solution, and it swiftly took the world by storm.
Its success bred competition, however, and companies such as Microsoft and Google, along with numerous smaller communications firms, have begun making inroads on Zoom's formerly commanding lead. Additionally, as workplaces are mostly adopting a hybrid or flexible working strategy, some of its importance as a workplace tool is wearing off and it is recording a gradual decline in daily usage rates.
To counter these trends, Zoom is expanding its business offerings through product development and strategic acquisitions. Alongside many other large tech companies, it has battled through a difficult economic situation, but it nonetheless remains a profitable company and household name. Plus, its track record of innovation means it is still very much one to watch in the communications space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2017
$100m
SERIES D
Feb 2015
$30m
SERIES C
Total funding: $148.5m
Company benefits
- Work from home opportunities
- Retirement benefits
- My-Time-Off (MTO), an extended vacation policy
- Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
- Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
- Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
- Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
- Employer Matching of Charitable contributions up to $500 USD equivalent/year
- Annual Zoom Store Allowance
- Business Travel Accident Insurance
Company HQ
Downtown San Jose, San Jose, CA
Leadership
Eric Yuan
(CEO & Founder)Previously VP Engineering at Cisco and WebEx.
Share this job
View 34 more jobs at Zoom