Configuration Analyst, Progyny
$77.5-82.5k
Plus equity and bonus. Salary shown is for NY applicants
More information about location
Fertility benefits management company
Be an early applicant
Fertility benefits management company
501-1000 employees
Be an early applicant
$77.5-82.5k
Plus equity and bonus. Salary shown is for NY applicants
More information about location
501-1000 employees
Company mission
To empower healthier, supported journeys through transformative fertility, family building and women’s health benefits.
Role
Who you are
- Experience in system configuration, operations, implementation, or system support roles
- Strong attention to detail and ability to execute complex setup requirements accurately
- Comfortable working across multiple systems, tools, and cross functional teams
- Ability to manage multiple workstreams and prioritize effectively in a fast-paced environment
What the job involves
- The Configuration Analyst plays a critical role in ensuring Progyny clients are set up accurately and efficiently across onboarding, plan year rollovers, and benefit changes. This role is responsible for translating finalized benefit designs into precise system configurations, validating claims readiness, and supporting ongoing operational stability
- Working closely with the frontline Onboarding and Solutions teams, Configuration Analysts own the technical execution of client setups—enabling a consistent, high-quality client and member experience while supporting scale and growth
- Configure and validate client benefit setups, including Benefit Orders, Benefit Products, Member Products, and Member Health Plans
- Execute tasks such as eligibility file configuration and testing, SFTP setup, PCA portal setup, stopgap rule creation, data warehouse integrations and system updates
- Configure new products, carrier integrations, and benefit enhancements as they are introduced
- Ensure clients are fully prepared for go-live by validating claims processing readiness and setup accuracy via audits
- Perform post go-live and post rollover validation, including claims QA and issue remediation
- Support ongoing adjustments related to benefit changes, rollovers, and operational issues
- Partner with Onboarding Managers and Solutions Managers to receive handoffs and execute technical components of new client onboarding and existing client changes
- Collaborate with Product, Engineering, and other cross functional teams to manage technical implementation work and track progress through ticketing systems
- Support plan year rollovers and system updates for existing clients in support of Client Success
- Maintain configuration tools, documentation, and workflows to improve consistency and scalability
- Contribute to process improvements based on retrospectives and operational learnings
- Support operational initiatives related to billing, claims resolution, and implementation process improvements
- What Success Looks Like:
- High accuracy in client benefit and member health plan configurations
- Timely completion of eligibility files, SFTP, and benefit setup tasks in partnership with Product and Engineering teams according to SLAs
- Smooth client go-lives and rollovers with minimal downstream issues and/or escalations
- Strong partnership with frontline teams through clear execution and follow-through
- Configuration Analysts ensure that what clients purchase is delivered accurately and reliably. By owning technical execution and operational readiness, this role reduces setup errors, supports scalable growth, and enables frontline teams to focus on strategic, consultative work – directly impacting client satisfaction and long-term retention
Our take
Progyny stands at the forefront of fertility benefits management in the United States, reshaping the landscape of fertility and family-building benefits through its holistic approach that caters to employers, patients, and physicians alike. As the demand for fertility benefits surges amidst a competitive labour market, Progyny has experienced remarkable growth, boasting a client base exceeding 370 across 40 industries.
In a testament to its commitment to comprehensive care, Progyny has expanded its provider network to encompass reproductive urologists (RU), recognising the significance of male-factor infertility, which accounts for approximately one-third of infertility cases. This expansion extends coverage and accessibility to millions, underscoring Progyny's dedication to addressing diverse fertility needs.
Through its strategic expansions and unwavering dedication, Progyny continues to pioneer advancements in fertility and family-building benefits. By fostering inclusivity and providing unparalleled support, Progyny remains at the forefront of revolutionising reproductive healthcare, shaping a brighter future for individuals and families alike.
Steph
Company Specialist at Welcome to the Jungle
Insights
41% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2017
$5m
EARLY VC
May 2017
$10m
SERIES B
Total funding: $98.3m
Company benefits
- Family friendly benefits: Paid family and parental leave-, fertility and family building benefits (including egg freezing, IVF, and adoption support), family care fund and Parents’ Employee Resource Group
- Health, dental, vision and life insurance options for employees and family
- Free in-person, virtual and text-based mental health and wellness support
- Paid time off, including vacation, sick leave, personal days and summer flex time
- Company equity
- Bonus program
- 401(k) plan with company match
- Access to on-demand legal and financial advice
- Company social events
- Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office
Company HQ
Garment District, New York, NY
Leadership
Pete Anevski
(CEO)Held several other executive positions at the company, such as COO & CFO, before becoming CEO in 2022. Former Executive VP & CFO of WebMD.
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