Field Service Partner Account Manager, Omnidian
$82.5-111.5k
+ Quarterly bonus and long-term stock options
Solar energy performance platform
Be an early applicant
Solar energy performance platform
201-500 employees
Be an early applicant
$82.5-111.5k
+ Quarterly bonus and long-term stock options
201-500 employees
Company mission
To protect and accelerate investments in clean energy through innovative technology, passionate teams, and an amazing customer experience.
Role
Who you are
- You have exceptional relationship-building and communication skills
- You excel in data analysis to inform data-driven performance management and decisions
- You are highly organized and capable of managing multiple priorities simultaneously
- You thrive in a collaborative environment and can navigate cross-functional team dynamics
- You bring a solutions-oriented mindset to improve processes and outcomes for internal and external stakeholders
- 3-5 years operations, vendor, and or sub-contractor management
- Contract management and exposure to pricing negotiations
- Demonstrated ability to work with KPIs, SLAs, and performance metrics
- Working knowledge in CRM systems, particularly Salesforce, and data analysis tools
- Proficiency in managing invoices, payments, and other account-level operations
Desirable
- Experience in the renewable energy or field service industry
- Familiarity with training program development and facilitation
- Advanced knowledge of performance tracking and reporting tools
- Extensive contract management experience
What the job involves
- As a Partner Account Manager, you will act as the primary liaison between Omnidian and our network of construction and solar contractors, ensuring a seamless onboarding experience and high-quality support for our Field Service Partners (FSPs)
- Reporting to our Director of Commercial Field Service Network, you will collaborate closely with internal teams to drive strategic initiatives, enhance partner engagement, and ensure high levels of satisfaction and long-term success
- At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
- Partner Relationship Management (50%)
- Drive Service Level Agreements (SLAs) and performance for high-volume FSPs
- Build and maintain collaborative relationships with Field Service Partners to foster mutual growth and satisfaction
- Coordinate with FSPs and Accounts Payable to support invoices and payments
- Partner with stakeholders to establish impactful meeting frameworks, drive agenda alignment, and deliver performance evaluations
- Possess knowledge of contract terms and demonstrated expertise in pricing negotiations to support business objectives
- Performance Oversight and Analysis (30%)
- Monitor and analyze KPIs such as volume, turnaround times, and impactful performance ratios
- Gather stakeholder feedback on partner responsiveness, technical skills, and communication
- Utilize and customize tools such as BI and CRM platforms to assess performance metrics and drive improvements
- Identify and implement efficiency improvements to enhance partner performance
- Training and Development (10%)
- Collaborate with the Commercial Service Network Manager to adjust and implement partner training programs
- Define Salesforce platform requirements and develop related training materials for FSPs
- Facilitate smooth onboarding and ongoing training for new and existing FSPs
- Continuous Improvement (10%)
- Identify and implement efficiency improvements to enhance Field Service Network performance
- Gather feedback from partners to identify improvement opportunities and implementation strategies
- Pilot new service strategies to boost partner engagement and performance
Our take
As one of many options in the move to decarbonize our energy grid, solar power has shot up in popularity in recent years. However, one issue that may discourage investment in solar systems is the lack of post-purchase performance management and analytics options.
This is where Omnidian steps in, with solutions for solar owners and operators - as well as investors with solar portfolios - to monitor and service their systems for maximum performance and ROI. A key component of the company's offering is in predictive, rather than reactive, maintenance, which is proven to reduce costs. It also supplies a performance guarantee where Omnidian will cover the shortfall if a system generates less than 95% of its forecasted annual energy.
With its rather unique approach to the solar market, Omnidian has gained a lot of attention and investment thus far and has been steadily expanding its operations since founding in 2015. Funding in 2023 will support further technical innovation; with plans to provide improved transparency into portfolio performance, job site status, and active remediations to clients. A B Corp certification lends it further credence as a trusted solar solution.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 6 rounds)
Oct 2023
$25m
LATE VC
Sep 2021
$33m
SERIES B
Total funding: $82.2m
Company benefits
- Generous time off
- Flexible hours
- 401k
- Paid parental leave
- Stock options
- Education reimbursement
Company values
- We Delight Our Clients - We delight our clients by solving real problems our clients are experiencing in the real world, and by removing friction and roadblocks in our clients’ journey with Omnidian
- We Trust Our Teammates - We trust our teammates to ask for help fast, identify opportunities, and respond quickly. Together, we win
- We Invest In Our People - Our employees are our most valuable resource, so we invest in their professional and personal growth, provide formal and informal mentorship, and prioritize internal candidates for opportunities
- We Reward Results - We know it takes collaboration and the courage to speak up to drive great results, faster than the competition. We reward thoughtful collaboration, courage, and measurable results
- We Treat Everyone With Dignity And Respect - Both inside Omnidian and outside our company
- We Behave Ethically And Honestly - We are honest and truthful in all of our dealings and we do not deliberately mislead or deceive others by misrepresentations, overstatement, partial truths, selective omissions, or any other means
Company HQ
Central Business District, Seattle, WA
Articles
Leadership
Mark Liffmann
(CEO & Co-Founder)Member of the Board of Advisors for TUUSSO Energy. Was Director of the E2 Pacific Northwest Chapter of Environmental Entrepreneurs, and VP of Sales, Marketing and Business Development at Clean Power Research.
David Kenny
(COO & Co-Founder)Former Senior Director of Fleet Operations for Sunrun. Was Director of Project Development at Metrus Energy and Associate in Project Development at Fotowatio Renewable Ventures.
Ray Szylko
(CSO & Co-Founder)Was Managing Director and Advisory in Financial Services at KPMG for 6.5 years. Before that, worked as Managing Director for RS Consulting and Senior VP at Bank of the West.
Brad Davis
(CMO & Co-Founder)Former Chief Marketing Officer and EVP at Opus Bank. Was CMO for SunPower Corporation, and previously Chairman of the Board of the Retail Advertising and Marketing Association at the National Retail Federation.
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