Site Reliability Engineer, Toast
Process Automation
$111.5-184k
+ Cash compensation (overtime, bonus/commissions, if eligible) & Equity (if eligible)
Point of sale and management system for restaurants
Open for applications
Point of sale and management system for restaurants
1001+ employees
Open for applications
$111.5-184k
+ Cash compensation (overtime, bonus/commissions, if eligible) & Equity (if eligible)
1001+ employees
Company mission
Toast's mission is to enrich the food experience for all.
Role
Who you are
- Industry experience with at least 2 years engineering experience with a focus on SRE
- Bachelor’s Degree in Computer Science, engineering, or related field
- Working knowledge of complex cloud environments (AWS, GCP, Azure, etc.)
- Experience scripting automation (Python, Go, etc)
- Experience with Infrastructure as code (Terraform, etc)
- Experience participating in Incident Response
- Strong written and verbal communication skills
- Strong problem-solving skills and the ability to think strategically and analytically
- Experience working with a diverse global team across multiple regions and time zones
- Working knowledge of various best practice frameworks, including ITIL, ITSM, Agile/scrum, change management, etc a plus
- Experience with Incident and Change processes and tools (JIRA, OpsGenie, FireHydrant, DX, etc) a plus
What the job involves
- The Site Reliability Engineer, Process Automation role at Toast fits within the Site Reliability Engineering team responsible for overseeing the Incident and Change Management processes at Toast
- As a Site Reliability Engineer, Process Automation, you will provide automation for incident and change management processes, which improve release consistency and enable faster incident response
- You will help maintain and improve key organizational processes for Incident and Change management, which prevent customer impacts through change control, rapid detection, response, root cause analysis, and continuous learning from issues
- Optimize existing processes, identify areas for improvement, and implement automated solutions to enhance efficiency and reliability of Toast systems
- Utilize, configure, and support tools such as JIRA, FireHydrant, and Backstage for tracking events, incidents, and changes, and maintain the Service Catalog
- Enable low-risk, compliant releases with rapid rollback capability to maintain platform reliability
- Implement automation for risk mitigation strategies to minimize the impact of changes and releases on Toast customers
- Work closely with leadership, 3rd party vendors, relevant stakeholders, and to drive work to completion
Our take
Running a restaurant means managing a stressful set of elements, all needing to work together seamlessly to create a good experience for diners. Toast helps to streamline processes, and puts an end to piles of paperwork, by providing a platform whereby tableside ordering, menu modifications, labour management, payroll, and more are all housed in one system that can run from a tablet.
Toast offers restaurant-grade hardware and cloud-based, customisable payment solutions to serve clients from startup through to growth phase, as well as a service for established restaurants. By combining all the digital services a restaurant might need, the platform can act as the one and comprehensive solution for restaurants of any size, avoiding restaurateurs from having to invest in a range of technologies.
Toast has over 70,000 restaurants on its books, from food trucks to national brands, and its mobile ordering and payment solutions have made it a recognized brand for consumers. The company's IPO in 2021 saw it valued at over $30 billion and since then, it has added more features to its product suite including wholesale and catering order tools. Toast then, has proven its place as an indispensable player in the restaurant space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2020
$400m
SERIES F
Apr 2019
$250m
SERIES E
Total funding: $899m
Company benefits
- Peer and company recognition programs
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
Company HQ
Fort Point Channel Landmark District, Boston, MA
Leadership
Steve Fredette
(Co-Founder & President)They studied at MIT before co-founding Klick Mobile in 2009 and spending almost 7 years at Endeca. They left their Management role in June 2012 having co-founded Toast in May.
Aman Narang
(Co-Founder & CEO)Having studied Computer Science at MIT, they worked at Endeca for 5 years. They moved from working as Product Manager to work full-time as President of Toast in 2013, having co-founded it the previous year.
Jonathan Grimm
(Co-Founder & CTO)They also studied Computer Science at MIT before working as an Engineer for Endeca for over 4 years. They worked at Oracle for 5 months prior to co-founding Toast in May 2012.
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