Implementation Consultant, Netomi
More information about location
Customer service automation
Open for applications
Customer service automation
101-200 employees
Open for applications
More information about location
101-200 employees
Company mission
To enable companies to build deep engagement in this new era with conversations that are emotional, empathetic, intuitive, and on brand.
Role
Who you are
- Overall Experience > 5-6 Years experience in Project Management preferably from a consulting organisation
- Should have spent at least 2 years for a SaaS-based organisation conceptualising and deploying the solution
- Articulate and possesses proficiency in client/stakeholder management
- Strong communication skills both written and verbal
- Ability to deliver under stressful conditions
- Experience in implementation of SaaS products is a must
- Understand basics of SQL and relational databases
- Strong tool experience with JSON, Datadog, Postman, API Integrations
- Basic or moderate understanding of NLP
What the job involves
- We are seeking individuals with business and technology consulting experience to configure and implement SaaS solutions for our customers
- Consultants function as integrators between business needs and technology solutions
- Your efforts will directly impact the value realized by the customer and the ultimate success of the relationship
- This role will work closely with customers and will be part of the Netomi delivery team to design and configure customer solutions
- Scope out projects and provide effort estimations and timelines in conjunction with sales and customer success managers
- Participate in Discovery calls with customers and cross-functional team
- Partners with CSMs to ensure successful delivery by leading technical project activities, including solution architecture design
- Serves as architect on moderate to complex projects requiring integration with multiple products
- Performs complex configuration, and troubleshooting of Netomi’s solution(s)
- Ensure Project/Process Documentation on the centralized repository
- Participates in reviews(as and when required) with the customers and guides best practices
- Collaborate with different teams for effective troubleshooting of customer issues during deployment & post deployment
- Leads business discussions regarding Netomi’s value proposition at different levels of customer organization
- Strong in data analytics and providing insights to the customer
- Focus on driving efficiency in project delivery through initiatives
- Analyse the customer health and create a plan to improve and Optimize the performance of AI Agent
Our take
Customer service plays an essential role for any organisation wanting a long term and profitable business. It’s a critical differentiator and catalyst for customer loyalty, with the majority of consumers saying that bad customer service experiences have caused them to switch brands or service, or back out of a purchase.
Enterprise use of AI has risen exponentially in recent years. Netomi provides companies with a convenient, intelligent, and cost effective way to use this technology to facilitate the best customer interactions on email, chat, and mobile. Its intelligent, conversational AI system allows businesses to activate, manage, and train AI to automatically resolve customer issues, operating more effectively than classic AI chatbots.
Netomi is the market leader in AI-first customer experience, and, with the value of the chatbot market rapidly increasing, it has the space to grow. The company has seen good investment which is allowing it to increase headcount and continue scaling its operations.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Nov 2021
$30m
SERIES B
Mar 2019
$10m
SERIES A
Total funding: $47.3m
Company benefits
- Flexible work environments
- Educational / professional development opportunities
- Equity opportunities
- 401K plan
- Snacks, breakfast and a daily catered lunch
- Work from home opportunities
- Health insurance
Company values
- We love what we do - Genuinely. We take ownership. We lead. We obsess over our clients. We push ourselves and our team because we can always do better
- Empathy drives us - We’re people-oriented. We do everything to create a positive impact for our customers, their customers and our colleagues
- We’re comfortable being uncomfortable - We’re pushing boundaries. We’re tackling old business issues with rapidly-evolving technology. It’s uncharted territory, and we love that
- Grit is our watchword - Startup life isn’t always easy. We persevere, creatively problem solve and grow from adversity because we believe wholeheartedly in the work that we are doing
- We lead by example - We walk the talk of servant leadership to make Netomi an empowering place to work every day through our actions
- We’re inclusive - We believe diversity is critical to our success and inclusion is a core part of our company culture. We value and celebrate the differences that make us unique
Company HQ
Hayward Park, San Mateo, CA
Articles
Leadership
Puneet Mehta
(CEO)Previously Senior VP of Engineering and Data Science at Citi for 1 year, Software Engineer & Scientist at IBM TJ Watson Center also for 1 year and Vice President of Engineering at JPMorgan Chase for 3 years.
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