Account Manager, Maven Clinic
Payer
$120-130k
+ Bonus + Stock Options
More information about location
Virtual clinic for women's and family health
Job no longer available
Virtual clinic for women's and family health
1001+ employees
Job no longer available
$120-130k
+ Bonus + Stock Options
More information about location
1001+ employees
Company mission
To make healthcare work for all of us.
Role
Who you are
- Proven ability to build and maintain strong partner relationships, fostering trust and alignment across complex organizations
- Track record of anticipating challenges and driving swift, creative solutions that ensure program success
- Demonstrated attention to detail, ensuring accurate execution, follow-through, and delivery on partner commitments
- Experience thriving in cross-functional environments, collaborating with marketing, product, analytics, and client success teams to achieve shared goals
- History of delivering measurable outcomes tied to partner satisfaction, program performance, and growth objectives
What the job involves
- The Account Manager will be responsible for managing the day-to-day relationship and operations across all lines of business for an assigned payer book of business
- This role is the primary point of contact for the partner’s operational, member engagement, and partnership performance needs
- You will work closely with internal cross functional teams (Client Delivery, Clinical, Marketing, Product, Analytics and Client Success) to ensure partner satisfaction, deliver on contractual commitments, and drive growth through operational excellence
- Manage day-to-day relationships and operations across lines of business
- Monitor and report on partnership KPIs—enrollments, clinical outcomes, satisfaction
- Collaborate with Analytics to produce performance reports and translate insights for the Payer and the Product Team
- Work with cross-functional teams to identify trends and drive performance optimization
- Partner with Marketing and Client Success to design and launch targeted engagement campaigns
- Influence product roadmap priorities through partner feedback
- Serve as primary point of contact for issue escalation and resolution, collaborating with Client Delivery and CS to address challenges
- Actively monitor and track forecasting, enrollments and revenue recognition with Finance, RevOps and Client Success to achieve targets and/or escalate as needed
- Anticipate challenges and implement proactive solutions to maintain partner satisfaction
Our take
Maven is a virtual care provider that is particularly focused on delivering better outcomes for women. Its digital health model is intended to make healthcare services more accessible, supporting those that have been marginalized by the traditional healthcare system.
The company's online pregnancy, fertility and pregnancy clinic gives its users access to holistic care. As part of the burgeoning digital health market, Maven is not without competitors, but where it stands out is in focussing on underserved groups.
Maven has received significant funding and continues to expand its services, for example into the treatment of postnatal depression and the earlier identification of pregnancy risks. As the company grows, it will continue to focus on enhancing its cultural flexibility as it expands support networks across all stages of family and reproductive life.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 10 rounds)
Oct 2024
$125m
SERIES F
Nov 2022
$90m
SERIES E
Total funding: $427.8m
Company benefits
- Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics
- Whole-self care through wellness partnerships
- Weekly breakfast, lunch, and get-togethers
- 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
- Annual professional development stipend and access to a personal career coach through Maven
- 401K matching for US-based employees (immediately vesting)
Company HQ
Hudson Square, New York, NY
Leadership
Kate Ryder
(CEO)Prior to founding Maven in 2014, Kate worked in venture capital and as a journalist, writing for the Economist from Southeast Asia, New York and London and for the New Yorker.
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