Account Manager, Maven Clinic
Payer
$120-130k
+ Bonus + Stock Options
More information about location
Virtual clinic for women's and family health
Open for applications
Virtual clinic for women's and family health
501-1000 employees
Open for applications
$120-130k
+ Bonus + Stock Options
More information about location
501-1000 employees
Company mission
To make healthcare work for all of us.
Role
Who you are
- Proven ability to build and maintain strong partner relationships, fostering trust and alignment across complex organizations
- Track record of anticipating challenges and driving swift, creative solutions that ensure program success
- Demonstrated attention to detail, ensuring accurate execution, follow-through, and delivery on partner commitments
- Experience thriving in cross-functional environments, collaborating with marketing, product, analytics, and client success teams to achieve shared goals
- History of delivering measurable outcomes tied to partner satisfaction, program performance, and growth objectives
What the job involves
- The Account Manager will be responsible for managing the day-to-day relationship and operations across all lines of business for an assigned payer book of business
- This role is the primary point of contact for the partner’s operational, member engagement, and partnership performance needs
- You will work closely with internal cross functional teams (Client Delivery, Clinical, Marketing, Product, Analytics and Client Success) to ensure partner satisfaction, deliver on contractual commitments, and drive growth through operational excellence
- Manage day-to-day relationships and operations across lines of business
- Monitor and report on partnership KPIs—enrollments, clinical outcomes, satisfaction
- Collaborate with Analytics to produce performance reports and translate insights for the Payer and the Product Team
- Work with cross-functional teams to identify trends and drive performance optimization
- Partner with Marketing and Client Success to design and launch targeted engagement campaigns
- Influence product roadmap priorities through partner feedback
- Serve as primary point of contact for issue escalation and resolution, collaborating with Client Delivery and CS to address challenges
- Actively monitor and track forecasting, enrollments and revenue recognition with Finance, RevOps and Client Success to achieve targets and/or escalate as needed
- Anticipate challenges and implement proactive solutions to maintain partner satisfaction
Our take
Maven is a virtual care provider that is particularly focused on delivering better outcomes for women. Its online pregnancy, fertility, and pregnancy clinic gives users holistic care. The digital health model delivered by Maven is intended to make healthcare services more accessible: it aims to support those that have been marginalized by the traditional health care system.
This means that Maven forms part of the global digital health market; a burgeoning sector of the Internet economy. Many companies are already delivering digital healthcare solutions: rivals to Maven include Doctor On Demand, Heal, Pager, 98point6 , K Health, Lemonaid, MDLIVE, First Stop Health and HealthTap. However, Maven's focused on marginalised groups is what sets it apart.
Maven has received significant funding as it continues to address areas of underrepresented healthcare coverage, such as treatment of postnatal depression. As the company grows, Maven will use this new funding to continue to personalise its platform and enhance its service's cultural flexibility, increasing its support networks across all stages of family and reproductive life. Recent examples of expansion is new product offering for personalised support for those trying to conceive naturally.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 10 rounds)
Oct 2024
$125m
SERIES F
Nov 2022
$90m
SERIES E
Total funding: $427.8m
Company benefits
- Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics
- Whole-self care through wellness partnerships
- Weekly breakfast, lunch, and get-togethers
- 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
- Annual professional development stipend and access to a personal career coach through Maven
- 401K matching for US-based employees (immediately vesting)
Company HQ
Hudson Square, New York, NY
Leadership
Kate Ryder
(CEO)Prior to founding Maven in 2014, Kate worked in venture capital and as a journalist, writing for the Economist from Southeast Asia, New York and London and for the New Yorker.
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