Senior Front-End Engineer, Gorgias
Equity offered
eCommerce customer support helpdesk
Open for applications
eCommerce customer support helpdesk
201-500 employees
Open for applications
Equity offered
201-500 employees
Company mission
We believe that next version of commerce should be more open and anyone should be able to be a part of it, as a merchant or a customer. We believe decentralized commerce is better for everyone.
Role
Who you are
- 5+ years of experience with JavaScript and/or TypeScript
- You understand the FE stack and its neighbouring layers and have a moderate to deep understanding of the role of CDN, Cache, Webpack, CI/CD
- You have opinions on the BE API design and can challenge the BE team to achieve a good balance on what works well for the FE while understanding the constraints on both ends
- You code with good practices in mind like SOLID, principles of abstraction/composition, React/Redux best practices, and know when not to use them for a good trade-off
- You have experience building aesthetic and functional user interfaces using modern CSS, knowledge of the best UX design practices, and attention to visual details
- Optionally, you have experience with react-query, async state management libraries, and SWR
What the job involves
- Build reusable Analytics components like Charts, filters, and navigation in TypeScript, React, ReactJS, etc
- Build the platform's core metrics. The core domain consists of Tickets, Agents, and Customer entities. Together with the Product team, you will define the best visualization and UX that will help our Merchants deliver the best customer support to their shoppers
- As an engineer, you'll guide and help other teams onboard into our In-App Analytics platform and assist them in understanding how to accomplish their use cases based on our Platform capabilities
- As part of this journey, you'll produce artifacts like documentation, UI-Kit, and Storybook to facilitate the onboarding of other teams
- You'll identify common patterns surfacing on different squads and consider bringing them to be supported as part of the platform, constantly iterating to improve it and keep engineering productivity high in all scopes of Data & Analytics
- As an engineer, you will receive training, support, and mentorship from our senior engineers and will have the opportunity to grow through Fronted Chapter initiatives
- If you have little experience with TypeScript, we will happily introduce you to the world of type inference and safety
Our take
With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.
Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.
Catering to over 10,000 stores, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
May 2024
$29m
SERIES C
Aug 2022
$30m
SERIES C
Total funding: $101.4m
Company benefits
- 60th and above percentile in compensation
- Health coverage
- Generous Equity Package
- Company Offsites
- Ergonomic setup at your service + 700$ for your home workstation
- 16-week parental leave, including maternity, paternity, and adoption leave
- Daily catered lunch
- 5 Weeks of Vacation
- Retirement Benefits
- Fully Stocked Kitchen
- 3 weeks of Paid Sick Leave
- $2,000 learning/professional development stipend
Company values
- Maximise your impact
- Customer first
- Be 100% honest
- Strive for excellence
- Take EXTREME ownership
Company HQ
Yerba Buena, San Francisco, CA
Articles
Leadership
Alex Plugaru
(CTO)Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.
Romain Lapeyre
(CEO)Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.
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