Senior/Staff Front-End Engineer, Gorgias
Equity offered
The conversational AI platform for eCommerce
Job no longer available
The conversational AI platform for eCommerce
501-1000 employees
Job no longer available
Equity offered
501-1000 employees
Company mission
To empower eCommerce brands to grow through AI-powered customer experience.
Role
Who you are
- You’ve got 5+ years of experience with JavaScript and/or TypeScript
- You know the ins and outs of the frontend stack—CDN, Cache, Webpack, CI/CD
- You’ve worked in high-traffic environments — where scalability and performance are crucial
- You’re comfortable balancing frontend and backend needs and can give thoughtful input on API design
- You follow best practices (SOLID, React/Redux), but you're not afraid to make smart trade-offs when necessary
- You know how to build great UIs that look good and feel even better, using modern CSS and UX principles
- You’re familiar with react-query, async state management libraries, SWR, and WebSockets
What the job involves
- The Marketing Suite tribe is on a mission to redefine how merchants engage with their customers
- We’re building a next-generation suite of AI-driven tools to create personalized, scalable, and efficient marketing experiences
- Our platform disrupts traditional systems with low-touch, high-impact solutions, solving real merchant pain points and integrating seamlessly into a unified system
- We empower merchants with AI-powered agents, real-time triggers, predictive engagement tools, and multi-channel automation to create seamless, impactful customer journeys
- Team up with Product and Design to build clean, responsive, and super-fast features that solve real customer problems
- Optimize our apps for speed and scalability, ensuring they work smoothly on any device or browser
- Write clear, maintainable code, and follow best practices—while keeping things flexible and pragmatic
- Work in an agile environment, collaborate on code reviews, and help us ship top-notch features quickly
Our take
With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.
Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.
Catering to over 15,000 brands, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2024
$29m
SERIES C
Aug 2022
$30m
SERIES C
Total funding: $101.4m
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Alex Plugaru
(Co-Founder & CTO)Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.
Romain Lapeyre
(Co-Founder & CEO)Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.
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