Technical Program Manager, AutoLeadStar

• 2+ years of experience in SaaS, preferably in automotive tech, data platforms, or digital marketing ecosystems
• Demonstrated experience managing complex partner or vendor relationships, particularly those involving APIs, data sharing, or platform integrations
• Strong project and program management skills, with the ability to coordinate technical, financial, and legal inputs across stakeholders
• Familiarity with CRM/DMS systems such as CDK, VinSolutions, DealerSocket, Reynolds & Reynolds a major plus
• Analytical skills to evaluate cost drivers, support financial planning, and assess operational trade-offs
• Confidence managing contracts, SLAs, and negotiation processes with vendors
• Proficiency in project and work management tools (e.g., Salesforce, Jira, GSuite, Slack)
• Clear communication and executive reporting skills; you know how to keep the right people aligned without creating noise
• A detail-oriented, highly organized, self-starter mindset with comfort navigating ambiguity and change

Desirable

• We’re looking for a Technical Program Manager to lead the operational execution, cost oversight, and technical reliability of Fullpath’s 38+ data integration partners
• This includes key third-party vendors—particularly CRM and DMS systems—that power Fullpath’s data ingestion and activation layers
• You’ll serve as the single-threaded owner for managing the performance, contracts, implementation quality, and strategic opportunities tied to these partnerships
• Your work will directly impact cost of goods sold (COGS), onboarding timelines, and customer experience
• This is not a traditional business development role—it is an operational and cross-functional leadership role that ensures our integration ecosystem is reliable, efficient, and value-generating
• This position reports to the Director of Strategic Initiatives
• Serve as the primary point of contact for Fullpath’s third-party integration partners, ensuring accountability, issue resolution, and reliable ongoing delivery
• Own the technical partnership lifecycle: from evaluation and onboarding through implementation planning, contract execution, and long-term maintenance and optimization of current connections
• Coordinate integration planning and technical requirements across Product, Tech Ops, Engineering, and the partner’s teams to ensure successful data transfers and platform compatibility
• Lead contract management for assigned vendors, including SLA negotiation, renewals, legal facilitation, and documentation
• Conduct vendor onboarding due diligence, including compliance and risk assessments in partnership with Legal, Security, and Finance
• Track vendor performance through defined KPIs and hold partners accountable to SLAs, technical requirements, and service consistency
• Monitor and analyze vendor costs, validate monthly invoices, and collaborate with Finance to identify cost-saving opportunities
• Support budget forecasting and scenario planning tied to integration partner spend and contract structure
• Triage partner-caused escalations and act as a liaison to internal teams (e.g., onboarding, CX, tech support) to ensure rapid issue resolution
• Identify opportunities for deeper strategic collaboration with partners, including monetization (e.g., revenue share), joint value propositions for marketing, or product expansion
• Stay informed on industry trends, shifts in vendor capabilities, and potential new partners for strategic evaluation