Fraud and Financial Crime Investigator, Jaja
£30-35k
+ Bonus potential
Mobile-first credit products
Be an early applicant
Mobile-first credit products
201-500 employees
Be an early applicant
£30-35k
+ Bonus potential
201-500 employees
Company mission
To redefine and simplify the credit card experience, giving people more time to do the things they love.
Role
Who you are
- The successful candidate will be comfortable working independently and autonomously, but with oversight from the Fraud Team Lead
- 1+ years in depth Credit card Fraud experience with a customer focused mindset
- Experience in using application and transactional fraud risk monitoring and investigations systems in a UK financial services environment
- Have the ability to quickly become familiar with new concepts and processes
- Proficiency in MS Word, Excel and Outlook
- Are enthusiastic, committed and have great attention to detail
- Excellent verbal and written communication skills
- Able to manage a variety of different tasks and processes, at any one given time
- Strong service delivery ethic, including the ability to work under pressure and to tight timescales, with imposed deadlines for the completion of the work
- Ability to work with minimal supervision within a dynamic team environment
- You care deeply about helping customers and supporting them in the event of fraud issues
- You’ve been involved in a fraud or customer service function previously
- You like working in a modern and comfortable office where everyone works together to achieve collective goals
- Have strong literacy skills
- What we’re doing at Jaja excites you!
What the job involves
- The Fraud & Financial Crime Investigator is responsible for completing fraud operations tasks designed to ensure Jaja is compliant, and our customers and the business are protected from fraud risks and losses
- You will work in a dynamic fast paced environment for a business that is shaking up the Consumer Finance industry
- Working with a passionate set of colleagues who excel at delivery you will have a varied and interesting portfolio of activity that is not constrained by the status quo
- You'' investigating credit card fraud & financial crime application and transactional fraud reports from start to finish
- Reviewing cases where fraud and money laundering is suspected and creating reports in close collaboration with our Head of Fraud and MLRO
- Close collaboration with Fraud & Financial Crime Strategy Leads through the observation of latest trends - providing a crucial feedback loop to inform our fraud strategy
- Delivering an exceptional customer experience to individuals impacted by fraud
- Handling fraud related customer enquiries via webchat, emails and phone calls
Our take
Fintech startups make up the biggest component of the London startup scene, so there can be a lot of noise, but Jaja is making a large splash on the scene with its mobile first credit products and partnership focused strategy.
A large number of credit transactions are still handled using traditional channels, with slow onboarding processes and counter-intuitive tools. Jaja offers mobile-first credit products that focus on fast applications providing a near-instant credit decision.
Jaja has focused its expansion strategy on partnering with established brands. In 2022, a consortium of investors committed to fund up to £120 million in the company. Its new shareholders are bringing valuable insights to the business and will support the company to continue to offer best-in-class core technology, products, and services.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
43% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Nov 2025
$31.1m
GROWTH EQUITY VC
Apr 2022
$162m
GROWTH EQUITY VC
Total funding: $257.4m
Company benefits
- Apply for up to 4 weeks non-paid leave
- Learning & development budget
- 25 days holiday (excl. bank holidays)
- Competitive salary
- Flexible working locations including remote and at our We Work Office
- Free tea and coffee, beer, and prosecco at our We Work office
- Pension
- Bonus
Company HQ
Bloomsbury, London, UK
Leadership
Kyrre Riksen
(Chief Marketing Officer)Graduated from McGill University with a degree in Information Systems and Management. 2 years at General Electric as an analyst. 6 years at Telenor as a VP and Director of the Financial Services department.
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