Senior Customer Insight Researcher, Dow Jones
3+ days a week in office (Bridge St, London)
Business news and financial information publishing
Open for applications
Business news and financial information publishing
1001+ employees
Open for applications
3+ days a week in office (Bridge St, London)
1001+ employees
Company mission
To deliver trusted news and data to help businesses and society make decisions for a better future.
Role
Who you are
- Ability to learn quickly, solve problems creatively, and thrive in a fast-paced environment
- Demonstrate a thorough understanding of qual and quant research methodologies alongside their appropriate use. A ‘hands on’ qualitative researcher with experience of designing discussion guides within a B2B setting. Some familiarity of using Qualtrics (or similar leading platforms) to design, set up and launch surveys
- Experience of performing ‘desk’ research and obtaining relevant insights using publicly available information and news sources
- Demonstrate flexibility in responding to changing business priorities and requirements
- Proven track record of getting results in a matrix organization
- Comfortable in a remote working environment and knowing how to influence from a distance
- Solid experience of customer and market research including project management and delivering credible and actionable insights
- Capable of managing projects and deadlines effectively and independently
- Excellent numeracy and literacy skills, with attention to detail
- Strong communication and stakeholder management skills
- Strong presentation skills, passion for storytelling, and the ability to make complex data easy to understand
- Proficiency with Google’s suite products (Google Sheets, Google Slides)
- Experience in the market research industry, in-house or agency-side
- Experience of conducting research and managing research teams in B2B markets, ideally within the media, news, information & data sectors
What the job involves
- Reporting into the Principal, Customer & Market Research, the Senior Customer Insight Researcher is part of the wider Risk & Research Proposition team, the Analyst helps deliver the key customer and market insights the various stakeholder teams need to drive growth
- The Propositions team is responsible for growing Dow Jones’ portfolio of B2B products. Working closely with Proposition, Product Management, Marketing and other stakeholders the function is responsible for exploring and delivering a series of new propositions to market
- Undertake customer and market research covering end-to-end propositions design, from market analysis, to working directly with C&MR team members to support business and proposition leaders on business case development
- Assists the C&MR team to represent the voice of the customer at senior leadership level to ensure that customer and market intelligence is at the heart of decision-making on a day-to-day basis. This means championing the customer, challenging any plans and initiatives that are not customer-focused and proposing solutions that profitably meet customer needs / wants
- Develop strong working relationships within the C&MR team and other functions at all levels across the business in order to deliver tailored and relevant insights
- Deliver customer and market research projects, from actively participating in briefing sessions, to research design, through to execution, such as customer recruitment, managing fieldwork, reporting fieldwork and project progress, performing QA, undertaking analysis and reporting – whether independently or as part of a working group, drawing on a wide set of research and analytics methodologies
- Undertake ‘desk’ research in a thorough way and ensure insights are appropriately synthesized
- Liaise with external partners, such as research agencies or research tool providers, to ensure work/services delivered are world-class, in line with internal standards, and delivering value for money for Dow Jones. Engagement with third-parties will be under the direction of the team leader
- Support the Customer & Market Research team lead with workflow / workload planning and budget management
Salary benchmarks
Our take
Dow Jones is a global leader in news and business intelligence, powering a range of well-respected brands, including The Wall Street Journal, Financial News, MarketWatch, and more. The company delivers its content to consumers through a range of formats, such as print, digital, mobile, and live events.
As companies seek to draw Millennials and Gen Z consumers to their platforms, adaptability is vital, since they are driving the demand for innovative tools and techniques, as the world evolves toward the digital-first era. Dow Jones has proven its ability to meet product optimization challenges with its reimagined Factiva offering that includes a list of new features, such as personalized results, an easy-to-use modern interface, and faster free-text search, all with a mobile-first design that adapts to any device.
The company has also focused on new product innovation by expanding its portfolio of capabilities and partnerships, further expanding into AI-powered personalization technologies and ongoing digital transformation. Already a powerhouse in the market, Dow Jones is well set to capitalize on future expansion and innovation opportunities and between 2019 and 2024, doubled its digital subscription base from 2.43 million to 4.86 million.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Theater District, New York, NY
Articles
Leadership
Almar Latour
(CEO, not founder)Before becoming the CEO of Dow Jones and Publisher of The Wall Street Journal, they were the Publisher of Barron’s Group and Executive VP of Dow Jones. They were also the previous Executive Editor of The Wall Street Journal.
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