Director of Implementation, Fieldguide

• 10+ years of experience in enterprise SaaS implementation, with at least 5 years in a leadership role
• Proven track record of successfully managing complex projects and delivering exceptional results
• Strong team leadership skills, with the ability to motivate and inspire others
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and colleagues
• Deep understanding of change management principles and best practices
• Strong technical aptitude and ability to learn new technologies quickly
• Experience with project management methodologies (e.g., Agile, Waterfall)
• Familiarity with industry-standard implementation tools and platforms
• Bachelor's degree in business administration, computer science, or a related field

Desirable

• As a Director, Implementation, you will play a pivotal role in driving the successful implementation delivery of Fieldguide’s enterprise SaaS solutions for our advisory clients
• You will lead a team of implementation professionals, technical delivery, and change management to ensure client satisfaction and maximize the value of our products
• Team Leadership:
• Recruit, hire, and develop a high-performing team of implementation professionals
• Provide mentorship and guidance to team members, fostering a collaborative and supportive work environment
• Set clear goals and expectations, monitor performance, and provide regular feedback
• Technical Expertise:
• Possess a deep understanding of enterprise SaaS solutions and their technical components
• Work hands-on with both customers and technology to design, build, and implement solutions that ensure successful adoption and measurable business impact
• Stay up-to-date on industry trends and best practices related to implementation methodologies and technologies
• Provide technical guidance and support to team members and clients as needed
• Change Management:
• Develop and execute effective change management strategies to address organizational and cultural challenges during implementation
• Collaborate with clients to identify and mitigate potential risks and obstacles
• Provide guidance and support to clients throughout the implementation process
• Customer Management:
• Build and maintain strong relationships with clients, acting as a trusted advisor and advocate
• Proactively address client concerns and issues, ensuring their satisfaction with our products and services
• Collaborate with clients to identify opportunities for product enhancements and future business growth
• Project Management:
• Manage complex implementation projects from start to finish, ensuring adherence to timelines, budgets, and quality standards
• Develop and execute comprehensive project plans, including resource allocation, risk assessment, and change management strategies
• Coordinate with cross-functional teams (e.g., sales, product, engineering) to ensure successful project delivery