Customer Success Manager, Unite Us
Digital
$75-87.5k
Software to address the social determinants of health
Be an early applicant
Software to address the social determinants of health
201-500 employees
Be an early applicant
$75-87.5k
201-500 employees
Company mission
To redefine the way health is delivered across communities.
Role
Who you are
- 3+ years of professional work experience suggested
- 2-4 years of customer success or related work experience preferred
- Experience managing revenue and an ability to learn new technologies
- Experience in process development and resource creation/ management
- Analytical ability to leverage data to drive creative decisions and recommendations
- This position may require 10% travel
What the job involves
- Manage a high-volume, tech-touch book of business using a “one-to-many” approach
- Deliver best practices for workflows and onboarding strategies, based on specific network use cases, innovative engagement approaches, and an understanding of related tools
- Segment your book of business and develop strategic plans that deliver customer value at scale
- Proactively leverage a matrix account team to develop and manage sales pipeline and enhance customer relationships and value
- Build and own targeted cadences to effectively drive maturity, and expansion across different customer segments and personas
- Leverage Salesforce to create innovative workflows that automate key account engagement activities
- Understand the Product to teach customers how to use it & recommendations for additional products & services
- Own a number - understand GRR & CSQL metrics & how they play into your Book of Business
- Be innovative & think outside the box when it comes to developing new models that drive user adoption
- Collaborate cross-functionally to create a seamless customer experience for your portfolio and identify upstream/ downstream inefficiencies
- Assist with the development of systems, programs and educational materials that will maximize the performance on all related program metrics
- Lead discussions around forecasting and pipeline status with internal stakeholders
Our take
Unite Us is a technology company building a coordinated care network of health and social service providers in the US. Providers across sectors can send and receive electronic referrals, track every person's total health journey, and report on tangible outcomes across a range of services. This social care infrastructure helps communities transform their ability to work together and measure impact at scale.
Unite Us' software improves coordination, tracks outcomes, and helps standardize data sharing between payers, providers, government services, and social services. It works with healthcare organizations across the country including Kaiser Permanente, CyncHealth and the state of North Carolina, for example.
Recent acquisitions made by Unite Us, such as Staple Health, Carrot Health and NowPow are allowing the company to continue to reduce inequities at structural, community, and institutional levels, and improve access to healthcare for US communities through the use of its operational software.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 7 rounds)
Sep 2022
$0.3m
GRANT
Nov 2021
$185m
LATE VC
Total funding: $380.6m
Company benefits
- Medical, Dental, and Vision: We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits.
- Wellness: Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members.
- Flexible Time Off: Take what you need, including volunteer days and mental health days. We also offer 16 paid, company-wide holidays.
- Caregiver Resources: We provide help finding elder care as well as childhood daycare programs.
- Paid Parental Leave: Adoptive parents are included.
- Employee Resource Groups: Join our ERGs to connect and engage with colleagues, like Military Veterans
- Spending Accounts: We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits
- 401(k) + Employer Match: Enjoy matching and immediate vesting.
- Financial Planning: Receive access to a digital financial planning experience.
- Company-Sponsored Life and AD&D
- Short-Term Disability
- Accident Insurance
- Supplemental Life & AD&D
- Pet Insurance
Company HQ
Tribeca, New York, NY
Leadership
Taylor Justice
(Co-Founder & CEO)Taylor previously co-founded HigherEchelon where they served as a Partner for nearly 6 years. Prior to that, they were a Sales Engineer at JDSU and an Account Executive at CCS Medical. They also spent some time in the US Army as an Infantry Officer.
Apollinaire Amondji
(CFO)Apollinaire joined Unite Us in 2022 as a VP of Financial Planning & Analysis, they then moved into the role of Senior VP of Finance later that same year before becoming the CFO in 2023. Prior to Unite Us, they spent 10 years at Oracle and 14 years at Bull.
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