Senior Customer Success Manager, Crusoe Energy Systems
$160-185k
+ Restricted Stock Units + Bonus
Renewable-powered AI infrastructure
Open for applications
Renewable-powered AI infrastructure
501-1000 employees
Open for applications
$160-185k
+ Restricted Stock Units + Bonus
501-1000 employees
Company mission
To accelerate the abundance of energy and intelligence.
Role
Who you are
- We are seeking a highly motivated and skilled Customer Success Manager with a strong background in customer engagement and a deep technical understanding of cloud computing, AI, and ML
- Bachelor’s degree in Computer Science, Engineering, or a related field. Advanced degree preferred
- Proven experience in customer success, technical account management, or a similar role in a technology-driven environment
- Strong technical foundation in cloud computing platforms, AI, and ML technologies, with the ability to communicate complex concepts in simple terms
- Excellent interpersonal, communication, and presentation skills
- Demonstrated ability to build relationships at all levels within an organization
- Highly organized, with an ability to manage multiple accounts and projects simultaneously
- Self-motivated, with a proactive and problem-solving mindset
- Passionate about sustainability and the role of technology in addressing energy challenges
- Comfortable working in a fast paced environment with ambiguous and/or iterative fact-sets
- Works under general supervision with relatively little guidance necessary, can take direction well
- Embody the Company values
What the job involves
- This role is pivotal in ensuring that our clients maximize the value of our solutions, guiding them through the technical complexities and empowering them with the tools and knowledge to achieve their business and sustainability goals
- Develop and maintain strong, long-lasting customer relationships, understanding their business needs and technical requirements
- Work on case studies to highlight customer successes
- Act as the bridge between our clients and our technical team, ensuring clear communication and alignment of goals
- Provide technical guidance and support to customers in the implementation and optimization of our cloud-based AI and ML solutions including Kubernetes solutions
- Conduct regular reviews and report on customer progress, ensuring the achievement of key performance indicators and return on investment
- Coordinate with the product and engineering teams to define customers journey, challenges and opportunities
- Stay up-to-date with industry trends, technical advancements, and regulatory changes to provide strategic advice to clients
- Deliver training sessions and workshops to customers on the use and benefits of our products and services
- Address and resolve customer concerns, ensuring high levels of customer satisfaction and retention
Our take
Crusoe is tackling one of the biggest challenges facing the digital age: the enormous energy demand of data centres and AI infrastructure. As AI models grow more powerful, they require immense computing power (and therefor electricity) to train and operate. This surge in energy use has put some pressure on power grids, driven up costs, and raised environmental concerns. Crusoe is on a mission to make this process more sustainable by finding smarter, cleaner, and more efficient ways to power the data centres that drive modern computing.
The company started out by putting wasted energy to work. Originally known as Crusoe Energy, it captured natural gas that would otherwise be burned off ("flared") at remote oil sites and used it to power modular data centres. Today, Crusoe has evolved into a major player in AI infrastructure, designing and operating large-scale data centres near renewable or stranded energy sources. It's now one of a handful of "neocloud" companies (next-generation cloud providers focused on flexible, efficient computing for AI workloads). And its facilities are helping tech giants like OpenAI handle the massive computing requirements of training advanced AI models.
Recently, Crusoe has attracted some huge investor attention, tripling its valuation to over $10B and raising $1.4B in its latest funding round. It's building OpenAI's first major US data centre campus and even experimenting with bold new frontiers. In partnership with Starcloud, Crusoe plans to deploy the world's first space-based cloud computing infrastructure, powered by solar energy and orbiting the Earth by 2027. If successful, this could redefine how and where computing happens, opening up a cleaner, virtually limitless source of energy for AI's next generation.
Steph
Company Specialist at Welcome to the Jungle
Insights
31% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2025
$1.4bn
SERIES E
Dec 2024
$600m
SERIES D
Total funding: $2.5bn
Company benefits
- Health & wellbeing: Comprehensive health benefits designed to support your overall wellness
- Time away: Paid time off for vacations, family bonding, and unexpected needs
- 401(k) match: Build your financial future with our 401(k) matching program
- Mental wellness: Resources and support for your emotional wellbeing and navigating life's challenges
Company HQ
LoDo, Denver, CO
Leadership
Cully Cavness
(Co-Founder, COO & President)Began their career as an Energy Infrastructure Research Fellow before spending 3 years as a Business Development Manager at Recurrent Engineering and serving as CFO of Sword & Plough. They left their role as VP of Highlands Natural Resources to co-found Crusoe Energy Systems.
Chase Lochmiller
(Co-Founder & CEO)Prior to co-founding Crusoe in 2018, Chase was a General Partner at Polychain Capital, a Quantitative Trade at Jump Trading Group, and a Managing Director of Algorithmic Trading at KCG Holdings.
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