Product Operations Manager, New Look
Conversion
+ Profit related bonus scheme
1-3 days a week in office
Global fashion retailer
Be an early applicant
Global fashion retailer
1001+ employees
Be an early applicant
+ Profit related bonus scheme
1-3 days a week in office
1001+ employees
Company mission
Our aim is to uplift our customers, colleagues and suppliers while striving to make kinder choices for our people and planet.
Role
Who you are
- You’re a “get stuff done” person, who has experience in an operations, projects or growth role, and is keen to build high performing teams (using agile methodologies/mindset)
- You’re known as a generalist, who is able to learn quickly and collaborates in the open by default
- You’re good with data and know how to turn it into insight to inform decision making
- You’re comfortable speaking with customers to ascertain their pain points and know the difference between research and sales
- You’re not scared to discuss technical concepts, so you’re able to work closely with more technical colleagues to find the most appropriate solution, with a focus on speed of delivery
- Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment. You are able to simplify complex ideas and maximise business value
- You create teams with a positive can-do attitude, that celebrates successes and failures together
- You'll demonstrate excellent communication skills, both verbally and in written form. An expert in the power of Slack to drive asynchronous communication and culture change
What the job involves
- We are looking for a Product Operations Manager to drive conversion
- You’ll use your data, research and operations capabilities to supercharge our Digital Product initiatives – helping drive forward their ambitious goal of increasing our conversion rate across our web & app channels
- Lead on experimentation within the team – working closely with data and research colleagues to understand the most important problems to solve and help test potential solutions to help us drive conversion across our digital channels
- Getting our products into the hands of customers by removing barriers, building pilot user groups, running growth experiments, optimising onboarding journeys and drawing up playbooks that we can use to scale winning experiments
- Be the “right arm” of the Product Managers – with no task too big or too small, to help drive the team forward
- Take on responsibility for projects within the product team, especially when they might need collaboration and alignment from other teams
- Coordinating smooth Product launches and releases, taking into account 2nd and 3rd order effects
- Constantly thinking about the risks of decisions the team makes and how to mitigate them
Application process
- Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth application process
Salary benchmarks
Our take
New Look, a well-known UK fashion retailer with over 380 stores, has been a staple of the British retail scene since the late 1960s. Though it has faced challenges in the competitive retail landscape, including entering and exiting international markets, the company has steadily evolved its business model.
Though still shedding its "fast fashion" label, New Look's recent changes signal a more focused direction. With the company reducing its UK store footprint and withdrawing from international markets to concentrate on sustainability and digital growth.
In line with these efforts, New Look has partnered with blockchain traceability startup TrusTrace to enhance transparency in its supply chain. The collaboration supports the company's ambitious sustainability targets, including a 46% reduction in carbon emissions by 2031 and achieving Net Zero by 2040.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Company benefits
- 40% staff discount plus friends & family discounts throughout the year
- Access to our reward platform for external discount and offers
- Private pension scheme
- Profit related bonus scheme
- Company Car allowance - you can use it to buy, lease or fund your current vehicle or take as cash benefit (Manager level and above)
- AXA Private Medical Scheme
- Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you
- All employees are covered by our life assurance policy from day one
- Unlock extra leave with our buy more holiday scheme
- Celebrate YOU! Enjoy an extra paid day off on your birthday each year
- Enhanced maternity, paternity and adoption leave, and shared parental leave
- Spread the cost of your commute with interest-free season ticket loans
- Do your bit for the environment and save money with our Cycle2Work scheme
- We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust
Company values
- It Starts With Me - We take accountability for and ownership of everything we do. We're curious and ask the right questions. We're clear about our own purpose, we take time to invest in our personal growth and wellness, and we encourage others to do the same
- Play To Win - We're clear on what we stand for and what we need to achieve. We make informed, fair decisions and celebrate and reward success. We constantly raise the bar and are empowered to be brave and bold in everything we do
- We Are One - Success comes from the collective energy and contribution of all our colleagues. We develop effective relationships, showing compassion and respect for each other. We care about each other and our communities and celebrate diversity
- Customer Obsessed - We know who our customers are. We're here to listen and see things from their point of view. With every project we work on, and every customer we interact with, we surpass their expectations, and always make them feel seen
Company HQ
Shadwell, London, UK
Articles
Leadership
Helen Connolly
(CEO)Helen was appointed to the Board of Directors in January 2022 when she became CEO. Previously CEO at Bonmarche, and senior roles at George at Asda, Dorothy Perkins and Next.
Diversity, Equity & Inclusion at New Look
- We have six clear inclusion ambitions: - Drive a culture of inclusivity through learning & sharing - Give our colleagues a stronger voice - Represent the customers we serve - Enable people access to the world of work and opportunities to progress & thrive - Ensure that wellbeing is intrinsic within our ED&I strategy by giving our people the tools to look after their own wellbeing, to stay healthy, happy and have a good work-life balance - ED&I is always on and underpins our purpose to #inspirethatnewlookfeeling
- Our mission as an accessible and inclusive Employer of Choice is further emphasised by transparent policies, leadership development, recruitment strategies, and flexible working models focused on colleague engagement and wellbeing.
- We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values. We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals.
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