Manager of Technical Account Management, Hightouch
$230-260k
OTE
80/20 split variable plus equity compensation in the form of ISO options
2+ days a week in office
Data solution for syncing customer data to business tools
Open for applications
Data solution for syncing customer data to business tools
201-500 employees
Open for applications
$230-260k
OTE
80/20 split variable plus equity compensation in the form of ISO options
2+ days a week in office
201-500 employees
Company mission
To empower everyone to take action on their data.
Role
Who you are
- 3-5 years of people management experience, preferably leading technical customer-facing teams
- Proven track record of building and scaling high-performing teams in fast-growing environments
- Experience developing talent and creating career growth paths for technical professionals
- Strong coaching and mentorship abilities with a focus on both technical and soft skill development
- 8-10 years of experience in client-facing and/or technology-focused roles combining business acumen with technical expertise
- Deep understanding of enterprise software implementations, APIs, databases, and data integration systems
- Experience with customer success methodologies, metrics, and best practices
- Proven ability to manage complex technical projects with multiple stakeholders
- Exceptional communication and presentation skills with ability to influence at all organizational levels
- Strong analytical and problem-solving abilities with a data-driven approach to decision making
- Experience working with Fortune 500 companies and understanding enterprise sales cycles
- Ability to thrive in ambiguous, fast-paced environments while maintaining high standards
- Natural curiosity about data platforms and how companies can leverage data for business outcomes
Desirable
- Experience with data warehouses, ETL/ELT processes, and modern data stack technologies
- Background in Customer Data Platforms (CDPs), marketing technology, or data activation
- Experience in B2B SaaS companies, particularly in customer success or solutions engineering roles
- Track record of driving customer expansion and reducing churn in enterprise accounts
What the job involves
- In this role you will lead a team of Technical Architects who serve as the bridge between Hightouch and our largest Fortune 5000 customers
- You will be responsible for building, developing, and scaling a world-class team that oversees the entire customer journey from kick-off to onboarding to continued success and expansion
- In this role, you will combine people leadership with deep technical expertise to ensure our Enterprise customers maximize their value from the Hightouch platform
- You'll be responsible for developing your team's technical capabilities, establishing best practices for customer engagement, and driving strategic initiatives that increase customer retention and expansion across our largest accounts
- As a hands-on leader, you will maintain involvement in complex technical escalations while empowering your team to deliver exceptional customer experiences
- You'll collaborate closely with Sales leadership to develop strategies for increasing platform adoption within large organizations and work cross-functionally to surface customer insights that drive product innovation
- Build, hire, and develop a high-performing team of Technical Architects focused on our largest Enterprise customers
- Provide mentorship, coaching, and career development opportunities for team members
- Establish team goals, performance metrics, and accountability structures that drive customer success outcomes
- Foster a culture of continuous learning and technical excellence within the team
- Drive retention and expansion strategies for our largest Enterprise customers in partnership with Sales leadership
- Develop and implement scalable processes for customer onboarding, success planning, and expansion
- Analyze customer health metrics and develop proactive intervention strategies
- Ensure consistent delivery of technical expertise and guidance across all customer engagements
- Maintain deep technical knowledge of Hightouch's platform and stay current with product developments
- Establish technical best practices and standards for customer implementations
- Lead complex technical escalations and problem-solving initiatives
- Collaborate with Engineering and Product teams to prioritize customer-driven feature requests and improvements
- Partner with Sales, Marketing, and Product teams to drive customer success initiatives
- Contribute to go-to-market strategies for new products and features
- Represent the voice of the customer in internal strategy discussions
- Drive process improvements that enhance team efficiency and customer satisfaction
Our take
The use of data integration software involves combining data from different sources to provide users with a unified view. Due to the growing need to combine several heterogeneous data sources, along with the rise of cloud computing, demand for effective data integration tools and services has been increasing.
While Fivetran is one of the most prominent platforms companies use to “extract, transform, and load” data into its warehouse, Hightouch does the opposite of that, what has become known as “reverse ETL.” For example, a company could use Fivetran to get the data into its warehouse and then use Hightouch to get the data from the warehouse and into Salesforce.
Hightouch serves a diverse range of clients, from B2B giants like Kong, Plaid, and Mattermost to B2C leaders like Nando's and Autotrader. With recent acquisitions including the product-led sales automation startup Workbase and the knowledge management startup Whatis, alongside an expanded partnership with Snowflake, Highlight continues to enhance its capabilities and provide seamless data activation for its growing customer base.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2025
$80m
SERIES C
Jul 2023
$38m
LATE VC
Total funding: $172.2m
Company benefits
- Hub & Remote friendly: Join our global team, either remotely or in one of our four in-person hubs. For those near a hub, enjoy complimentary lunches on Tuesdays and Thursdays
- Flexible PTO: Downtime is just as important as on time and your teammates will support you while you relax and recharge
- Wellness: We offer wellness days each quarter
- Core benefits: For full-time US-based employees, we cover all health benefit premiums, 80% for dependents, and life insurance
- Parental leave: We value and support the family planning process. We provide up to 16 weeks for parents
- Professional development: We support employees for all learning resources needed to grow in their role (classes, books, conferences, etc)
- Connectivity: We offer a $50 per month cell-phone or wifi connectivity stipend to all employees
- Commuter: Commuter benefits of $50 are offered to both employees who come into the offices and to remote workers working outside of their home
Company HQ
Mission District, San Francisco, CA
Leadership
Tejas Manohar
(Co-Founder)A Software Engineer with experience in lead roles at Lottery.com and Segment. Co-founded Hightouch in 2019.
Josh Curl
(Co-Founder & CTO)Significant Software Engineering experience at Rancher Labs and Segment. Co-founded Deviceplane in 2019 before co-founding Hightouch.
Kashish Gupta
(Co-Founder)Experience as a Product Manager for LYNK in 2016. Founded Mama's Cookin' in 2015 before co-founding Hightouch in 2019.
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