Finance & Client Operations Partner, Lighthouse
$81-99.5k
Hotel revenue management solution
Open for applications
Hotel revenue management solution
501-1000 employees
Open for applications
$81-99.5k
501-1000 employees
Company mission
To help the hospitality industry visualise and leverage data for business success.
Role
Who you are
- 4+ years of experience in a Finance Operations role, including hands-on exposure to escalation management
- Strong ability to work autonomously and responsibly, taking initiative and ownership of tasks from start to finish
- Demonstrated ability to make decisions under ambiguity — you are comfortable forming a view and acting on it without waiting for all the answers
- Hands-on experience with our tech stack: Salesforce, NetSuite, Upflow, Gainsight, and Google Suite
- Excellent organizational skills, with the ability to manage detail-heavy work and prioritize effectively based on business impact
- Confidence working within defined processes, rules, and timelines while also identifying opportunities to improve them
- Strong written and verbal communication skills, with the ability to interact proactively and professionally with customers and internal teams
- Bachelor's or Master's degree in any field is a plus
- Not ticking every box? No problem! We value diverse backgrounds and unique skill sets, and we encourage individuals from all walks of life to apply. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you!
What the job involves
- Lighthouse is seeking a detail-oriented, proactive Finance & Client Operations Partner to support complex customer billing and subscription operations with a strong focus on accuracy, escalation management, and continuous improvement
- Lighthouse's Finance Operations function plays a critical role in supporting a fast-moving, global business with operational rigor and customer focus. The team sits close to the commercial engine of the company, helping ensure that contracts, subscriptions, invoicing, and account changes are handled with accuracy, consistency, and care
- This role is ideal for someone who thrives at the intersection of finance, client operations, and cross-functional collaboration — and who knows how to keep high-impact processes running smoothly while delivering a strong customer experience
- You will manage complex customer accounts, process nuanced sales contracts, customize invoicing based on customer needs, and serve as a key point of contact for escalations
- Along the way, you will help optimize billing workflows through automation-minded thinking and structured collaboration with internal stakeholders
- Customer Account & Subscription Management:
- Oversee and maintain complex customer accounts and subscriptions, ensuring records are accurate, current, and aligned with contractual requirements
- Manage updates across billing-related workflows with a high level of precision, especially in cases involving non-standard structures or customer-specific needs
- Act as a trusted operational partner in resolving account issues efficiently while maintaining a strong customer-centric mindset — making calls independently when the situation demands it
- Help ensure financial operations support both internal accuracy and external satisfaction
- Sales Contract Processing & Invoice Execution:
- Process complex sales contracts and deals in accordance with established policies, timelines, and internal controls
- Review deal details carefully and coordinate proactively with Account Managers and relevant stakeholders to clarify requirements before execution
- Customize invoices to reflect customer preferences and agreed-upon billing structures where applicable
- Anticipate billing risks or inconsistencies early and take action to prevent downstream issues — using good judgment to move forward even when information is incomplete
- Escalation Ownership & Operational Improvement:
- Serve as the primary point of contact for complex billing issues and escalations, driving timely resolution and clear communication across stakeholders
- Prioritize tasks and decisions based on business impact, balancing urgency, accuracy, and customer experience — deciding independently when clear direction isn’t available
- Partner cross-functionally to identify opportunities for process enhancement, standardization, and automation within billing and finance operations
- Provide structured recommendations that reduce manual effort and improve efficiency over time
- Support onboarding of new team members by sharing knowledge, offering guidance on complex cases, and acting as a go-to resource within the team
Our take
Lighthouse, formerly OTA Insight, is a cloud-based data intelligence platform for the hospitality industry. It provides hoteliers with a suite of revenue management solutions that empower them to make smarter revenue and distribution decisions. With live updates, 24/7 support from its customer success team, and a highly intuitive and customisable dashboard, the Lighthouse platform integrates with other industry tools, including hotel property management systems, leading revenue management systems and data benchmarking providers.
Lighthouse's team of international experts are based all over the world, including the UK, US, France, Germany, Belgium, Spain, Italy, Brazil, Mexico, Singapore, Australia, India and Greece. The company supports more than 70,000 properties in 185 countries.
The company has focused on accelerating its expansion across all regions, with a particular focus on the Americas, where it has seen an incredible recovery. OTA has also expanded its suite of products with the release of Insight+ and by launching its Business Intelligence products in EMEA.
Steph
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Nov 2024
$370m
SERIES C
Nov 2021
$80m
SERIES B
Total funding: $470m
Company benefits
- Vision & dental Insurance
- Work from home opportunities
- Health insurance
Company HQ
Waterloo, London, UK
Leadership
Gino Engels
(Co-Founder & Chief Customer Officer)Previously worked at AB Inbev UK for 3 years, holding various positions such as National Account Executive and National Account Manager.
Matthias Geeroms
(Co-Founder & CFO)Previously Transfer Pricing Specialist at FOD Financien for 6 years.
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