Individual Customer Savings Lab Product Owner, Lloyds
D2C Investments Platform
$106.6-125.4k
+ An annual performance-related bonus + Share schemes including free shares
2+ days a week in office
Retail and commercial bank
Be an early applicant
Retail and commercial bank
1001+ employees
Be an early applicant
$106.6-125.4k
+ An annual performance-related bonus + Share schemes including free shares
2+ days a week in office
1001+ employees
Company mission
To support families and businesses, helping them to take the next step, whatever that may be.
Role
Who you are
- 10+ years experience leading digital products, customer journeys or platforms, with expertise in customer experience (CX), UI/UX design and digital transformation
- Strong understanding of market dynamics, competitor activity and customer behaviour, with the ability to use data and insight to drive customer outcomes, commercial performance and product growth
- 5 + years experience delivering large-scale products, programmes or technology change within Agile environments
- Proven record of leading teams through change and successfully adopting new technologies, tools and ways of working
- Excellent stakeholder management and influencing skills, with the ability to collaborate effectively across technical, commercial and cross-functional teams
- 5+ years experience running budgets, resources and delivery priorities, ensuring successful outcomes within cost and capacity constraints
- Shown ability to lead own dependencies, proactively identify risks and issues, and drive effective resolution across complex delivery environments
- Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply
What the job involves
- This is an exciting opportunity to lead the Individual Customer Savings (ICS) Lab within our Direct to Consumer Customer Investments Platform. You'll shape how customers invest with us, being responsible for the end-to-end execution only Ready-Made Pension, Ready-Made Investment and SIPP journeys across our digital channels and supporting platforms
- The D2C Investments Platform brings together business and technology teams to develop simple, engaging and digital-first investment experiences for customers across Lloyds Banking Group and Scottish Widows. As we continue to grow, you'll play a key role in delivering the next phase of our investment proposition
- As Lab Product Owner, you'll lead a high-performing team responsible for delivering great customer outcomes while maintaining a resilient and compliant platform. You'll turn strategy into action, balancing customer needs, commercial priorities, regulatory requirements and technology change to deliver meaningful results
- Working closely with colleagues across product, technology, operations, risk, sales and marketing, you'll use customer insight and market trends to see opportunities, improve digital journeys and drive product adoption. You'll also help shape future platform capability, embed continuous improvement and ensure the team delivers high-quality outcomes at pace
Application process
- End Date: Wednesday 02 September 2026
Our take
Lloyds Bank, part of Lloyds Banking Group, began operations back in 1765 and is nowadays one of the UK’s leading retail and commercial banks. As with many leading banks, the company has dealt with its share of controversy, but it has nonetheless stood the test of time and worked to build back its public reputation in the wake of these setbacks.
As part of its ongoing digital transformation, the company is seeking to put the cloud at the front of its services and systems, and has cited intentions to invest heavily in overhauling its technology infrastructure. All this seeks to serve the modern banking customer, and to compete with the fast-increasing number of alternative banking options appearing on the market.
On top of this, Lloyds Bank has shown great interest in facilitating innovation in the industry, joining as a partner on "FinTech Action Labs" to bring its industry expertise to early-stage FinTechs. The company continues to enhance its online and mobile services (it is the UK's biggest mobile bank), as well as expanding its partnerships with digital banking companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Company benefits
- Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
- A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
- A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
- Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
- Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
- Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
- Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
- Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
- Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.
Company HQ
City of London, London, UK
Leadership
Charlie Nunn
(Group Chief Executive)Spent nine years at HSBC, including as Group Head of Wealth Management and Digital, and as CEO of Wealth and Personal Banking.
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