Principal Product Manager, PagerDuty
Growth
$180-304k
In office 1 day per month
Digital operations management platform
Be an early applicant
Digital operations management platform
1001+ employees
Be an early applicant
$180-304k
In office 1 day per month
1001+ employees
Company mission
To revolutionize operations and build customer trust by anticipating the unexpected in an unpredictable world.
Role
Who you are
- The ideal candidate excels at translating complex concepts into clear strategies, demonstrates strong business acumen, and thrives in fast-paced environments while managing multiple priorities
- Your proven track record of fostering inclusive collaboration and exceptional stakeholder management skills will be essential as you align diverse teams around a shared vision and drive product adoption and growth
- 7+ years of product management experience, with at least 3 years focusing on data-led growth products at SaaS organizations
- Experience building enterprise-grade products that leverage Machine Learning or Large Language Models
- Proven analytical and problem-solving skills, ideally with a background in data product management: pipelines, ingestion, modeling, governance, and APIs
- Strong business acumen and customer empathy with the ability to synthesize qualitative customer feedback with data-led insights (A/B and multivariate testing) to ruthlessly prioritize based on impact
Desirable
- Proven ability to collaborate and contribute to a positive, inclusive work environment, fostering knowledge sharing and growth within the team
- Strong planning skills with the ability to break down complex problems and align stakeholders in fast-paced environments while managing multiple priorities
- Exceptional written and verbal communication skills, with a talent for demystifying growth opportunities, data and AI complexity to stakeholders across the org
What the job involves
- PagerDuty is seeking a Principal Product Manager to lead our AI growth initiatives
- In this pivotal role, you'll shape the future of our enterprise SaaS products by leading the vision, strategy, and execution of innovative solutions that leverage Machine Learning and Large Language Models
- You will collaborate with data scientists, engineers, and designers to transform ambiguous projects into exceptional customer experiences, while working closely with Marketing, Sales, and Customer Success teams to define and execute successful go-to-market strategies
- Your analytical mindset and ability to synthesize qualitative feedback with data-driven insights will be crucial as you guide products through Beta, Early Access, and General Access stages, making strategic decisions to optimize impact
- Lead the vision, strategy, and execution for AI growth products and services
- Align and get buy-in from executive stakeholders around a product roadmap that distills company strategy with qualitative and quantitative customer data, market trends, and competitive insights
- You will collaboratively work with data scientists, engineers, designers, and product managers to take ambiguous projects and mold them into amazing experiences to delight our customers
- You are passionate about leveraging user-centric approaches to drive product adoption and growth while also working collaboratively with Marketing, Sales and Customer Success to define and execute successful go-to-market strategies for the products you deliver and manage
- Guide the product through Beta, Early Access, and General Access stages, setting clear success criteria and stage-gates for each leg of the journey, making data-driven decisions to optimize and drive maximal impact
- Comfortable navigating fast-paced environments, making rapid progress, and aligning diverse stakeholders around a shared vision
Our take
PagerDuty helps businesses monitor their tech stacks, manage incidents and alert engineers when things go wrong. Serving more than 10,500 enterprises including customers like GE, Capital One, IBM and Spotify, the company has become a key player in the space.
While it’s best known for its alerting capabilities, PagerDuty has expanded well beyond that over the years, though it’s still a core part of its service. For example, the company released AIOps services that aim to help businesses reduce the amount of noisy and unnecessary alerts. All-in-all, PagerDuty has become an essential product for DevOps teams, which has greatly contributed to its success.
In 2022, the company was recognized in the Regional and Global AWS Partner Awards as playing a key role in driving innovation and building solutions for the space. Off the back of post-IPO funding, it has continued to release new features and update its core products, towards proving cutting-edge services into the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Sep 2018
$90m
SERIES D
Apr 2017
$43.8m
SERIES C
Total funding: $173.6m
Company benefits
- 20 hours per year of paid volunteer time
- Health insurance
- Wellness Days and mid-year Wellness Week: extra time off for whole company to unplug and recharge at the same time
- Generous paid parental leave and return to work policy to help with transition back
- Generous paid time off
- Hands-on career and leadership development programs
- Flexible workplace/WFH
Company HQ
SoMa, San Francisco, CA
Leadership
Alex Solomon
(GM (Platform))Previously an Engineer at Amazon. Was also CEO at PagerDuty for 10 years
Salary benchmarks
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