Senior Technical Writer, 6sense
+ Stock options
Marketing engagement platform
Open for applications
Marketing engagement platform
1001+ employees
Open for applications
+ Stock options
1001+ employees
Company mission
To empower clients to gain predictable and consistent revenue growth, harnessing the power of artificial intelligence, machine learning, and big data.
Role
Who you are
- Bachelor’s degree in Technical Writing, English, Communications, or a related field
- 6+ years of experience in technical writing, preferably with a focus on knowledge base content or software documentation
- Strong writing and editing skills, with a keen eye for detail
- Proficiency in content management systems
- A deep understanding of best practices for writing API documentation and knowledge base management
- Ability to work independently and manage multiple projects in a fast-paced environment
- Familiarity with technical concepts and ability to communicate them to a non-technical audience
- Excellent organizational and time-management skills
- Agile/Scrum experience is a plus
What the job involves
- The Senior Technical Writer is a key player in our Knowledge Management team, responsible for creating, editing, and publishing knowledge base articles, API documentation, and other support content
- This role requires a detail-oriented professional capable of managing content in a fast-paced product development environment, while also ensuring that our support content remains an accurate, up-to-date, and reliable resource for both our customers and internal teams
- 6sense Senior Technical Writers are seasoned software users who can come up to speed quickly on new platforms, successfully manage relationships with technical Subject Matter Experts (SMEs), and proactively create effective, comprehensive web-based user guides
- 6sense Senior Technical Writers are also leaders who enjoy both a good challenge and helping others succeed. Most importantly, they are user advocates who want to help our customers get the most out of their experience with our products and services
- Act as an exemplary role model for other technical writers and members of the UX Content Design team
- Create API documentation that meets the needs of engineers while also enabling and empowering non-engineering users
- Run-test API commands and perform independent troubleshooting
- Edit API call descriptions, parameter details, and examples to provide a clean and consistent user experience
- Write clear, concise, and accurate knowledge base articles that simplify complex technical information
- Review and edit draft articles submitted by team members, ensuring content meets quality standards and adheres to style guides
- Publish final versions of articles to the knowledge base using web-based content management systems
- Regularly audit and update existing articles to maintain accuracy and relevancy
- Collaborate with customer support and technical teams to identify new content needs and update opportunities
- Analyze content performance metrics to identify trends and develop strategies for content improvement and optimization
- Manage content workflows and prioritize tasks to meet deadlines and organization goals
- Consistency, clarity, and accuracy of API and knowledge base content
- User engagement with API and knowledge base content, such as page views, time on page, and feedback scores
- Timeliness of content updates in response to product changes or customer feedback
Our take
While sales and marketing teams need access to customer data to stay competitive, this information is often scattered around multiple difficult-to-access systems both inside and outside the company. 6sense exists to solve this problem, using AI to bring together disparate data sources such as internal CRMs and social media signals to give sales teams all the information they need in one place.
While other companies have attempted to tackle this problem, 6sense stands out with its ability to provide a complete picture of a company and the leads to pursue within it. This allows teams to accurately prioritise accounts that are most likely to buy, greatly increasing conversion rates and sales figures. This has led to it being taken up by major enterprises including Dell Technologies, Shell and Cisco, to name a few.
6sense has raised a large amount of capital over multiple funding rounds and now has a $5.2 billion valuation. The company remains focused on research and development to maintain its market lead and is working to improve its AI's predictive, insight, and orchestration capabilities. At the end of 2023, it launched a LinkedIn integration that allowed 6Sense customers to launch targeted LinkedIn marketing campaigns through its AI platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2022
$200m
SERIES E
Mar 2021
$125m
SERIES D
Total funding: $428.2m
Company benefits
- Parental Leave, Wellness Days Off, Quarterly Wellness Speakers, Wellness Challenges
- Udemy Online Learning Courses, WFH Stipend, Revenue Certifications
- Giving Fridays Rotating Charity Support, GoodSense Social Impact Programs
- Flexible Time Off, WeWork Access
Company HQ
The East Cut, San Francisco, CA
Leadership
Viral Bajaria
(CTO)They started their career as a Software Engineer at Hexaware Technologies, before spending 2 years as a University of Southern Carolina Graduate Research Assistant. They then worked in Software Development for Hulu for 5 years, before leaving in 2013 to co-found 6sense.
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