Manager of Enterprise Customer Success, AlertMedia
+ Company-Wide Bonus program
2-3 days a week in office
Emergency communication provider
Job no longer available
Emergency communication provider
201-500 employees
Job no longer available
+ Company-Wide Bonus program
2-3 days a week in office
201-500 employees
Company mission
To save lives and minimize loss by facilitating timely, accurate, and relevant communications when an emergency situation threatens personal safety and business continuity.
Role
Who you are
- Demonstrated success as an Enterprise CSM preferably for 2-3 years and minimum of 5 years within SaaS industry in a customer facing role
- Results-oriented leader with a hands-on approach and a passion for driving success
- Compassionate manager dedicated to attracting, developing, and retaining exceptional talent
- Strong interpersonal skills with a collaborative mindset, coupled with the ability to listen, coach, and implement new ideas effectively
- Excellent project management abilities with a proven track record of prioritizing tasks effectively
- Experience with Gainsight and Salesforce is a plus
- Previous people management experience is a plus
What the job involves
- As a Manager within the Enterprise Customer Success team at AlertMedia, you play a pivotal role in driving customer satisfaction, retention, and overall company growth
- Reporting directly to the Director of Enterprise Customer Success, you will lead and mentor a team of Enterprise Customer Success Managers (CSMs) to ensure they excel in their roles and contribute to the success of our customers
- Collaborate with Director, Enterprise and Enterprise Customer Success Managers to develop and execute strategies that drive customer adoption, retention, and expansion of AlertMedia's solutions
- Lead efforts to meet company retention goals by identifying risks, providing solutions to prevent churn, and implementing initiatives to enhance customer satisfaction
- Proactively identify revenue-generating opportunities and work closely with cross-functional teams to execute initiatives
- Foster strong relationships with stakeholders across departments to gather feedback and insights for continuous improvement
- Take ownership of accurate forecasting and bandwidth management processes to ensure optimal team performance
- Regularly engage with customers to establish and strengthen relationships with senior leaders within their organizations
- Conduct regular career development discussions with direct reports and provide support for their professional growth
- Manage customer escalations effectively, ensuring timely resolution and maintaining customer satisfaction
Our take
Over the years, organizations have gradually increased their focus on employee safety and emergency preparedness, but the growing number of floods, wildfires and heatwaves have made this an urgent necessity. AlertMedia’s software enables businesses to quickly identify risks to their people or locations and communicate instantly with those impacted, ultimately minimizing response times during emergencies.
AlertMedia is the world’s leading provider of its kind due to its two-way multichannel messaging system and threat intelligence, and has been experienced double digit annual revenue growth since its founding. The company supports thousands of organizations around the world including popular brands such as Walmart, JetBlue, Coca-Cola Bottling, DHL, and Volvo.
The company has received significant funding that has helped to accelerate its product roadmap and supported expansion into new markets. It continues to launch new updates such as agentic AI capabilities that help security teams accelerate threat identification and coordinate responses faster.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Apr 2020
$15m
SERIES C
Jan 2019
$25m
GROWTH EQUITY VC
Total funding: $57.1m
Company benefits
- 100& Paid Healthcare: Take advantage of fully paid medical, dental, vision, disability, and life insurance for employees and subsidized for dependents.
- Bonus: Participate in the company-wide annual bonus based on their collective success.
- Family Planning: Leverage their 100% paid parental and new child bonding leave—12 weeks off for primary caregivers and 4 weeks off for secondary caregivers
- Paid Sabbatical: Pursue your interests with six weeks of paid sabbatical leave after six years of service.
- Tuesday Lunch: Get together for transparent company updates from leadership while enjoying a meal on AlertMedia
- PTO: Unplug, rest, and recharge with a flexible time off policy that encourages work-life balance without worrying about counting days!
- Give Back: Join your coworkers in giving back to the Austin community through quarterly volunteer opportunities
- Team Building and Celebrations: Take part in company celebrations, team buildings, and peer-nominated value award recognition
Company HQ
Bouldin Creek, Austin, TX
Leadership
Brian Cruver
(Founder & Executive Chairman)Formerly was CEO for AlertMedia. Before that, co-founded and was CEO of both Xenex and Giveline. Experience in Business Development for Shell USA and Enron. Author of "Anatomy of Greed" published by Perseus Books.
Christopher Kenessey
(CEO)Member of YPO and the Forbes Technology Council. Formerly EVP at NetMotion, Chief Sales and Marketing Officer at The Foundry, and Director of Worldwide Sales and Operations in the Intelligent Automation Business Unit of Cisco.
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