Technical Scale Customer Success Manager, Postman
Offers equity package
More information about location
Collaboration platform for API development
Job no longer available
Collaboration platform for API development
1001+ employees
Job no longer available
Offers equity package
More information about location
1001+ employees
Company mission
To simplify each step of building an API and streamline collaboration to help create better APIs—faster.
Role
Who you are
- This role is perfect for ambitious and adaptable individuals who are excited to rethink what Customer Success looks like at scale — combining strategic thinking, a passion for technology, and a strong focus on customer outcomes
- 3+ years in Customer Success and a technical, customer-facing role (e.g. , Technical Account Manager, Solutions Engineer, Developer Advocate, or Implementation Specialist)
- Proven ability to guide technical audiences (especially developers or API users), drive strategic customer outcomes, and enable change management within customer organizations to support broader adoption of new workflows and tools like Postman
- Comfortable balancing 1:1 and 1:Many strategies depending on customer needs
- Skilled at adapting playbooks, engagement plans, and messaging to fit evolving goals across your portfolio
- Confidence in using customer usage data to guide your strategy, identify adoption gaps, and spot new opportunities for growth
- Strong verbal and written communication skills
- Able to translate technical workflows into clear, actionable guidance for technical and business audiences alike
- Resourceful, solution-oriented, and resilient
- Comfortable experimenting with new strategies and learning from outcomes in a fast-paced environment
- Fluent in developer workflows and technical concepts (APIs, CI/CD, OAuth, Git, etc.)
- Able to connect technical functionality to business outcomes and guide customers at different technical levels
- Experienced at managing projects across teams, aligning timelines, stakeholders, and deliverables to drive initiatives forward
- A champion for customer needs internally
- Skilled at surfacing insights that lead to product improvements, better customer experiences, and success stories
- Knowledgeable about the SaaS, DevTools, or API platform ecosystem
- Understands the unique challenges and opportunities of working with technical users and developer-led adoption models
- Bachelor’s degree in Computer Science, Engineering, Business, Marketing, Communication, Information Technology, or a related field
- Equivalent practical experience also considered
What the job involves
- Our customer base is growing faster than ever! We’re looking for Customer Success Managers who thrive in a dynamic environment and are passionate about driving customer engagement at scale
- In this role, you will be instrumental in managing a large portfolio of customers, leveraging both 1:1 and 1:Many channels to ensure our users achieve and exceed their goals with our platform
- Scalable Account Strategy: Help customers succeed by driving adoption, value realization, and growth across a dynamic portfolio. You’ll focus on targeted engagements based on customer signals, combining strategic 1:1 conversations with smart 1:Many approaches where they can make the biggest impact
- Proactive Portfolio Management: Review surfaced customer signals to identify adoption risks, engagement gaps, and opportunities for deeper platform usage. Take thoughtful, proactive steps to strengthen adoption, expand use cases, and drive long-term customer success with Postman
- Cross-Functional Collaboration: Work closely with Sales to expand use cases and identify new opportunities. Partner with Renewals to support on-time contract renewals. Share customer insights with Product to reduce friction and help influence the roadmap. Ensure customer context and updates are accurately captured to support seamless collaboration across teams
- Continuous Learning and Improvement: Drive continuous improvement by embracing change as part of how we operate and grow. You'll experiment with new approaches, adapt quickly based on what you learn, and help shape better ways to deliver customer success at scale
Our take
Postman is a SaaS collaboration platform designed to streamline API development teams. APIs serve as the backbone for communication and data sharing across numerous applications, playing a pivotal role in today's device-centric landscape. The platform offers tools for testing, version control, and documentation, ensuring the efficient production of APIs.
Initially founded in Bangalore, Postman has since relocated its headquarters to San Francisco. With a prestigious clientele including X, Shopify, and Intuit, the platform boasts over 15M developers worldwide. Postman actively engages with the API developer community through various initiatives, such as hosting hackathons with enticing cash prizes.
The growing reliance on APIs to fuel digital transformation, compounded by the widespread shift to remote work and digitalization, underscores their critical importance. Moreover, the sensitive nature of APIs, given the data they transmit and the potential security risks, accentuates the need for robust development practices. Hence, Postman has thrived as companies seek to develop secure APIs efficiently to meet evolving demands.
Steph
Company Specialist at Welcome to the Jungle
Insights
51% employee growth in 12 months
Company
Company benefits
- Health care: Based on where you're located and the plans available there, you can have up to 100% of your and your family's premium costs covered by Postman, or receive a generous monthly allowance to supplement existing medical coverage
- Unlimited PTO: All full-time Postman employees have unlimited paid time off (PTO). We strongly encourage everyone to exercise this benefit to ensure that personal and work lives remain well-balanced, healthy, and fully charged. Your body, mind, spirit, and loved ones will appreciate it!
- Supporting healthy meals: We want to ensure you eat healthy each day. It's why we provide a taxable monthly stipend so that you can be nourished throughout the week
- Play well, be well: We're serious about your wellness. Whether it's a boxing club membership, hula classes, or a longboard, we're here to cheer you on to get out and get moving. We'll reimburse you for activities and items that bring you joy through our wellness and fitness program
- A room with a view: We want you set up for success! To help make your home office comfortable, we'll provide a one-time reimbursement for your office set-up and headphones. Internet and phone costs are also reimbursable on a monthly basis
- Career development: We support your career development by providing access to unlimited courses on Udemy and a book allowance. Enhance and uplevel your skills, and even learn something completely new!
Company HQ
Financial District, San Francisco, CA
Leadership
Abhinav Asthana
(CEO)They began their career as CTO of BITS360, which they co-founded in 2007, before co-founding Grayscale Design and TeliportMe. They used this entrepreneurial experience to co-found Postman in October 2014, aiming to simplify API development.
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