Head of Total Rewards, Zoom
$300-340k
Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value
Office located in San Jose, CA
Video-focused online communications platform
Posted today
Video-focused online communications platform
1001+ employees
Posted today
$300-340k
Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value
Office located in San Jose, CA
1001+ employees
Company mission
To make video communications frictionless and secure.
Role
Who you are
- Bachelor's degree or equivalent in business, human resources or related field
- 10+ years of progressively responsible experience in HR; 7+ years of experience in leading compensation and benefits teams
- Advanced spreadsheets (can maintain complex spreadsheets) and PowerPoint (or Google Sheets and Slides) skills
- Excellent communication skills (written and verbal)
- Knowledge of government regulations as they apply to benefit programs, compensation programs, company policies, and operations
- Experience designing compensation and benefits programs, guidelines and processes and guiding strategy in these areas
- Workday-specific, Tableau, ServiceNow, Qualtrics, SAP, ERP experience preferred
What the job involves
- Zoom is seeking a Head of Total Rewards to lead its compensation and benefits teams
- The role is responsible for managing the design and implementation of innovative, best-in-class rewards strategies to attract and retain top talent
- You will report to the Chief People Officer and be a key member of the People & Culture leadership team, collaborating to develop a talent strategy that helps drive the company’s success
- As a functional expert in global total rewards strategies, you will be responsible for broad-based and executive compensation, short—and long-term incentives, salary and hourly reviews, health, welfare, savings, and pension plans
- You will work closely with internal functions (Finance, Sales Ops, IT, etc.) and external partners/vendors to deliver consistent, scalable, and effective creative and market-sensitive Total Rewards strategies
- This role will also involve presenting materials to the board's compensation committee
- An ideal candidate will be hands-on and enjoy getting into the details to ensure our programs have a clearly aligned and articulated philosophy, end-to-end process design, and flawless execution
- They will use a proactive and strategic approach to ensure that rewards are competitive, drive results, align with company culture, and are understood and valued by employees
- Develop and execute a competitive and comprehensive Global Total Rewards strategy designed to attract and retain world-class talent in a competitive environment and ever-changing economic landscape
- Design and implement global compensation and benefits strategies and programs that align with enterprise goals and priorities
- Leverage knowledge of market conditions and competitive talent landscape to design tailored strategies for compensation for key talent segments. Direct job analysis, evaluation, market pricing and salary survey initiatives openly and transparently
- Partner closely with Talent partners in the development of key frameworks, including – promotion guidelines, career ladders, leveling criteria/frameworks
- Lead the development of overall compensation strategy, including global programs and long-term incentive design
- Effectively manage compensation programs in a geographically dispersed and partially remote workforce. Proactively predict markets and differing compensation strategies in various geographies
- Ensure compliance with applicable regulations both in the U.S. and internationally, collaborating with internal groups
- Partner with outside experts, including consultants, carriers, third-party administrators, and outside counsel, for matters such as benchmarking, plan design, coverage, renewals, and communications. Note that this includes oversight and governance of third-party service providers to ensure company needs are met, they’re delivering according to expectations, and we’re managing spend effectively
- Develop comprehensive and integrated communication strategies that drive awareness, adoption, and understanding of our programs
- Serve as functional business owner for Total Rewards, guiding all prioritization decisions related to our systems and technology implementations and enhancements
- Partner with Talent Acquisition to ensure that the materials/collateral used for recruiting are competitive and drive our employee value proposition
- Oversee the preparation of the annual benefits budget and periodic forecasts
- Drive thought leadership to address current and emerging compensation and benefits trends and issues. Bring the outside-in view, guiding our decision-making process
- Lead the Total Rewards team, ensuring the ongoing development of direct reports. Provide constructive and timely performance feedback
- Serve as an integral member of the People Experience leadership team to advise on programs impacting the organization as a whole and collaborate with HR business partners to understand and address the unique needs of various client groups; collaborate with colleagues in other key departments, including Finance, Legal, Payroll, Accounting, Tax, Equity Administration, and Corporate Communications (to name a few)
- Serve as an internal functional expert to our Compensation Committee, owning and driving our agenda relevant to key focus areas
- Ensure we have efficient and effective support for employee queries, requests and case management to ensure the best service is provided in a timely manner
- Deliver the latest technology-enabled solutions that enable self-service and leverage Zoom’s products and solutions for employee-facing use cases
- Leadership Competencies
- Operationally minded - Loves getting into the details and being a player-coach. Enjoys doing individual contributor work (spreadsheets, presentations, their own research)
- Intrinsically motivated - Is a self starter, adaptable to shifting priorities and is no drama. They get the work done and bring a pragmatic approach to problem-solving and solutions
- Think Strategically - Knows what it takes to see the forest through the trees in a dynamic environment. Can develop relevant and sustainable solutions. Aligns the right resources to the task at hand; foresees and plans around obstacles
- Innovate for Growth - Always thinking about how to make improvements; bold in implementing changes that map to business strategy. Proactive and deliberate
- Influence - Gains support from multiple stakeholders, even those with opposing views. Champions new ideas that require significant organizational change or beliefs
- Develop Talent at all Levels - Plays an active role in evaluating existing teams and hiring new talent in rapidly growing business. Has a track record of building strong teams. Scales talent bench for the future. People you’ve coached are success stories
- Lead & Adapt to Change - Thrives in a changing, dynamic environment and can drive operational efficiencies that map to changing needs
Application process
- End Date: September 15, 2025
Our take
Zoom reworked video conferencing when most people assumed it was a solved problem, with services from Cisco and Skype already ubiquitous in workplaces and homes. However, its videoconferencing infrastructure was simpler to use, faster and more flexible than any previous solution, and it swiftly took the world by storm.
Its success bred competition, however, and companies such as Microsoft and Google, along with numerous smaller communications firms, have begun making inroads on Zoom's formerly commanding lead. Additionally, as workplaces are mostly adopting a hybrid or flexible working strategy, some of its importance as a workplace tool is wearing off and it is recording a gradual decline in daily usage rates.
To counter these trends, Zoom is expanding its business offerings through product development and strategic aquisitions, such as that of Solvvy (an AI and automation service) in 2022. It remains to be seen if this will be enough to turn things around for Zoom: along with many other large tech companies it has recently engaged in large-scale layoffs to realign itself with a difficult economic situation. Still, it is a profitable company and a household name, and its track record of innovation means it is still very much one to watch in the communications space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2017
$100m
SERIES D
Feb 2015
$30m
SERIES C
Total funding: $148.5m
Company benefits
- Work from home opportunities
- Retirement benefits
- My-Time-Off (MTO), an extended vacation policy
- Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
- Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
- Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
- Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
- Employer Matching of Charitable contributions up to $500 USD equivalent/year
- Annual Zoom Store Allowance
- Business Travel Accident Insurance
Company HQ
Downtown San Jose, San Jose, CA
Leadership
Eric Yuan
(CEO)Previously VP Engineering at Cisco and WebEx.
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