Solution Engineer, Shippeo
Supply chain visibility platform
Be an early applicant
Supply chain visibility platform
201-500 employees
Be an early applicant
201-500 employees
Company mission
Shippeo's mission is to inspire the world’s shippers and carriers to run more collaborative, automated, sustainable, profitable and customer-centric supply chains with highly accurate, real-time operational visibility and with perfect workflow orchestration.
Role
Who you are
- Have 3-4 years of experience as a Technical Support L2 or Solution Engineer in a SaaS environment
- Have extensive experience working with APIs and databases
- Are comfortable interacting with Tech/Product teams, CSM teams, clients, and third parties
- Possess excellent communication skills to explain technical concepts clearly
- Have strong client relationship management skills (a plus)
- Are fluent in English and French (mandatory); proficiency in another European language is a plus
- Have experience working in a global environment and within 24/7 support structures
- Are familiar with APIs, databases (DBeaver, Elastic Search), SQL, Postman, and ticketing tools (Zendesk, Front, etc.)
- Technical proficiency: Strong technical skills and a quick learning ability to troubleshoot and analyze issues related to Shippeo’s core product
- Problem-solving & attention to detail: Ability to analyze complex technical problems, identify root causes, and develop innovative solutions
- Adaptability & multitasking: Comfortable working in a fast-paced environment, prioritizing multiple requests, and staying up-to-date with product changes
- Collaboration & communication: Ability to work cross-functionally with developers, product managers, and customer-facing teams
- Crisis management: Ability to stay calm and organized under pressure when handling critical situations
- Customer-centric mindset: Strong interpersonal and communication skills to provide a seamless customer experience
- Documentation & knowledge sharing: Contribute to internal and external documentation to improve support efficiency
- This job is based in Paris but we are open to candidates working remotely in France
What the job involves
- As a Senior Solution Engineer at Shippeo, you will play a key role in delivering world-class technical support and expertise
- Acting as a crucial bridge between our products and customers, you will ensure seamless system connectivity, swift incident resolution, and continuous process improvement
- This is a hands-on role that blends technical expertise with strong customer engagement and proactive problem-solving
- Reporting to the Director of Solution Engineering and working within a team of four other Solution Engineers
- Provide high-quality technical support, handling complex user issues that require advanced troubleshooting
- Manage support requests via our ticketing system, ensuring timely follow-ups and adherence to SLAs
- Collaborate with internal teams and third parties to resolve technical challenges effectively
- Guide and mentor Solution Engineers as well as other support team members on best practices in resolving escalated cases
- Lead incident response efforts for major outages, coordinating with Tech, Product, and Customer Experience teams to ensure timely resolution
- Be available for on-call rotations to handle critical incidents outside of business hours, ensuring smooth coordination across teams
- Work closely with Tech, Product, and Customer Experience teams to enhance product capabilities and processes based on customer feedback
- Develop and maintain external documentation to improve customer self-service support
- Contribute to knowledge sharing by creating technical documentation, FAQs, and training materials
- Identify areas for improvement within the support workflow and implement new procedures to enhance team efficiency
- Document and share best practices across the Support department
Application process
- Since Shippeo operates internationally, please submit your CV in English
- Recruiter Screen – 45 min with our TA, Milena
- Hiring Manager Interview – 45 min with Thibault
- Use Case Assignment – Prepare at home and debrief with two team members (45 min)
- Final Interview with VP CX – 30 min with Thibaut
Our take
Shippeo is a shipping software and services company, with a platform that integrates hundreds of transportation management systems. Beyond tracking shipments, Shippeo's visibility platform gives supply chains data-driven transparency to meet varying customer demands in uncertain and challenging market conditions.
Shippeo sits between retailers and consumers, helping sellers ship goods to buyers quickly and, it promises, inexpensively. The startup works with shipping partners around the world and plugs into the merchant worlds of Amazon, Shopify, Wix and others. Shippeo's customer base includes the likes of Coca-Cola HBC, Yamaha, Kuehne+Nagel, Total and Hager.
In 2022, Shippeo partnered with Everysens to enhance its multimodal transport visibility offering by accessing Everysens' real-time data from satellite tracking and rail operators and launched its Carbon Visibility solution for tracking CO2 and greenhouse gas emissions. The company is set to continue with its rapid growth strategy with January 2023 VC investment and maintains the fastest-growing customer base in Europe, having expanded its presence globally with the acquisition of several new high-profile customers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2025
$30m
LATE VC
Oct 2022
$40m
LATE VC
Total funding: $134.4m
Company benefits
- Full remote possible
- Laptop
- Strong team spirit and regular team building events
- Swile Card (France)
- Health Insurance paid 100%
Company HQ
Porte-Saint-Denis, Paris, France
Leadership
Pierre Khoury
(CEO)Experience as Partner at Vermeer Capital for 16 years. Co-founded Shippeo in 2015.
Lucien Besse
(COO)Experience as Private Equity Analyst at Vermeer Capital, and is an active investor at Numeral.
David Barré
(CTO)Worked at Sopra Steria Consulting as a Consultant/Manager for 11 years, before co-founding Shippeo.
Brice Hua
(Vice President of Product)Experience as an Intern at CDC Enterprises and Deutsche Bank.
Thibaut Morlot
(Vice President of Operations)Experienced in investment banking at Natixis and Societe Generale Corporate and Investment Banking.
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