Customer Success Engineer, Cribl
$91.2-145k
Plus equity, and eligibility for a discretionary company-wide bonus
More information about location
Data engine for IT & security
Job no longer available
Data engine for IT & security
501-1000 employees
Job no longer available
$91.2-145k
Plus equity, and eligibility for a discretionary company-wide bonus
More information about location
501-1000 employees
Company mission
To make observability viable for any organization, giving their customers visibility and control while maximizing value from existing tools, with pricing that is accessible for all.
Role
Who you are
- 3 - 5 years in a related function with direct customer advocacy and engagement experience in post-sales, support, pre-sales or consulting with a passion for customer success and empathy for customer outcomes and value
- Experience in a technical position
- A customers-first mindset with great communication and relationship management skills that can manage customer expectations through being empathetic and listening to our customers
- Quick learner with good technical and problem-solving skills
- You live in the West Region (US)
Desirable
- Administration/Knowledge of Data Engineering platforms (Splunk, Elastic, Datadog, Snowflake, etc.)
- Understanding of managing customers through Customer Success Platforms such as GainSight or PlanHat
- Working knowledge of major cloud providers (AWS, Azure, GCP)
- Good jokes, or maybe better, bad jokes
- Loves talking to customers and solving problems
What the job involves
- The Customer Success Engineer acts as a trusted advisor for the customer in achieving customer outcomes, value and success with Cribl solutions
- As an Associate Customer Success Engineer- an essential member of the Customer Success team, you will engage with a wide range of customers post sale and lead Cribl customers through the initial part of the customer journey
- This starts with an internal hand-off with Sales all the way to a successful deployment, and hand-off to the designated Customer Success Engineer
- In this role, you will be responsible for helping provision new customers, documenting and overcoming challenges in the Onboarding phase, and setting our customers up for long-term engagement and success
- If this sounds good to you, we’d love you to consider joining us as an Associate Customer Success Engineer
- Welcome new Cribl customers into the Cribl ecosystem acting as the trusted advisor to ensure momentum is not lost between the pre- and post- sales process
- Engage with Sales and Solutions engineering to drive a seamless handoff with Customer Success to understand customer business goals and objectives
- Develop a deep understanding of the Cribl platform features and solutions to ensure customers are leveraging the platform's functionality to its fullest potential
- Engage with customers post sales leveraging the customer success platform to provide training documentation, presentations, and content that will help onboard new customers and provide continued value to all customers
- Be responsible for proactively developing and project managing a customer’s integration strategy, plan, and timeline with our implementation services team
- Help develop training documentation, presentations, and content that will help onboard new customers and provide continued value to all customers
Our take
In a bid to simplify big data analytics, Cribl offers a data observability pipeline which allows users to reduce low value data, improve routing and gain more data context on one interface.
As companies now collect more and more data from frequently scattered sources, its useability and reliability comes into question. By offering an observability service, Cribl allows users to maintain the health of their data systems by monitoring, tracking and troubleshooting issues.
Cribl's main challenge will be competing with the likes of Observe and Edge Delta. However, Cribl has raised impressive funds that should accelerate its transition from a limited tool vendor to a fully-fledged observability suite. The company also boasts surpassing $100 million in annual recurring revenue, having grown this from $1 million in less than four years.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Aug 2024
$200m
SERIES E
May 2022
$150m
SERIES D
Total funding: $592.5m
Company benefits
- Stock Options
- Medical, dental, and vision insurance
- Flexible spending account (FSA)
- Parental Leave
- Professional Development and Career Growth
- Generous Vacation and Holiday Policy, including 2 Floating Holidays for holidays you observe
- Employee Resource Groups that reflect our values driven company culture
- Remote-first
- 401(k) plan offered
Company values
- Customers First, Always - First we help customers. Then everything else
- Irreverent, but Serious - We are a serious company with a love for goats and jokes
- Curious - We seek to understand problems and the people who have them before taking action
- Transparent - Trust is earned when everyone is on the same page
- Together - We are collaborative. We are kind. We are open
Company HQ
The East Cut, San Francisco, CA
Articles
Leadership
Clint Sharp
(CEO)They were Chief Software Architect at Prophetline from 1999 to 2002, and the founder of Aggregate Technology Solutions. They were also Senior Director of Product Management at Splunk.
Dritan Bitincka
(Products)They worked as Computer Sciences Laboratory Director at Farleigh Dickinson University. Joined Splunk as Principal Architect in 2011.
Ledion Bitincka
(CTO)They acted as a Scientific Consultant at Harvard University before joining Looksmart as a Software Engineer in 2006. They founded Triangulus Communications and were Splunk's Advanced Development Architect.
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