Customer Experience Advisor, MPB
German Speaking
€32k
2 days a week in office
Used photography & videography marketplace
Be an early applicant
Used photography & videography marketplace
501-1000 employees
Be an early applicant
€32k
2 days a week in office
501-1000 employees
Company mission
To be the leading platform globally for photographers and videographers to trade equipment, with the fastest and most personalised experience.
Role
Who you are
- ✅ Language skills: Fluency in German and English. Proficiency in any other language is a plus!
- ✅ Organised & Detail-Oriented: You have a sharp eye for detail and can juggle multiple tasks efficiently without missing a beat
- ✅ Confident Communicator & Problem-Solver: You engage with customers across email, live chat, phone, and social media in a professional yet friendly manner. You thrive on finding creative solutions, staying resourceful, and navigating even complex situations with ease
- ✅ Resilient & Adaptable: Challenges don’t faze you—you stay calm under pressure and navigate tricky situations with patience and a positive mindset
- ✅ Team Player with Initiative: You’re equally comfortable working independently and collaborating with your team to deliver the best customer experience
- ✅ Tech-Savvy & Quick to Learn: Experience with customer support software is a plus, and you’re always eager to get up to speed with new tools and processes
- ✅ Previous customer service experience and/or photography & videography knowledge: big plus!
What the job involves
- We’re growing our Customer Experience team and looking for fluent German speakers to support our customers via live chat, email, and phone.
- As a Customer Experience Advisor at MPB, you’ll be the go-to expert, guiding customers through their buying, selling, and trading journeys.
- Whether it’s answering questions, troubleshooting issues, or providing expert advice, you’ll play a key role in delivering seamless, personalized, and high-quality service every time
- Building strong relationships with customers across Germany through email, live chat, phone, and even social media
- Delivering an outstanding experience in every interaction, with a professional and highly personalized approach
- Managing a busy workflow with confidence, always finding the best customer-focused solutions to maximize satisfaction
- Collaborating closely with Operations to resolve order issues efficiently and ensure a smooth customer journey
- Keeping customers informed about promotions, discounts, and campaigns by liaising with the Marketing team
- Coordinating with external partners, like couriers, to ensure deliveries and fulfillment run smoothly
- Working with global colleagues to stay up to date on best practices and continuously improve regional processes
- Taking ownership of the customer experience, driving loyalty and enhancing MPB’s reputation with every positive resolution
Our take
Brighton-based MPB’s used camera and photo equipment marketplace has been going through a period of rapid growth of late, reflecting the European used goods marketplace as a whole.
The company joins the likes of Wallapop (Spain) and Vestiaire Collective (France) in a coterie of second-hand buy & sell platforms that have risen in popularity, and received major funding as a result. While used goods platforms have always been very popular online, MPB and its ilk’s niche market approach is paying off. The public conscience surrounding sustainability and circular economies no doubt plays a role in this.
However, the main factor behind the company's sharp growth may be the rise of online content creators, which has created a greater demand than ever for quality film and photo equipment. With no sign of demand slowing for MPB’s platform, the company is aiming to ramp up operations across its locations in Brighton, Berlin, and Brooklyn, and possibly expand further afield.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
62% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Apr 2021
$67.7m
SERIES D
Jul 2019
$11.8m
SERIES C
Total funding: $89.2m
Company benefits
- 28 days holiday
- MPB Workplace Pension
- BVG ticket discount
- Dog friendly office
- Fresh fruit
- Fresh coffee
- Regular social events
Company HQ
Brighton, UK
Leadership
Matt Barker
(CEO)Matt founded MPB having developed his interest in marketplaces whilst studying Economics at The University of Warwick.
Salary benchmarks
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