CX Support, Trunk Tools

$53.1-98k

Salary varies depending on location. Offers equity

Salesforce

Hubspot

Zendesk

Intercom

JIRA

Zapier

Gainsight

Junior and Mid level

Remote from US

AI for construction project management

Open for applications

AI for construction project management

21-100 employees

FintechB2BArtificial IntelligenceProductivityConstruction

Open for applications

$53.1-98k

Salary varies depending on location. Offers equity

Salesforce

Hubspot

Zendesk

Intercom

JIRA

Zapier

Gainsight

Junior and Mid level

Remote from US

21-100 employees

FintechB2BArtificial IntelligenceProductivityConstruction

Company mission

To turn unstructured construction data into actionable insights through intelligent agents that automate tedious tasks.

Job

Company

Role

Who you are

2–4 years of experience in customer support, technical support, or customer-facing operations in SaaS, construction tech, or related industries. Experience building or improving support processes is a plus
Strong problem-solving and real-time software troubleshooting skills required
Experience utilizing support platforms (Intercom, Zendesk, Freshworks, Jira, etc.) required
Excellent written and verbal communication skills — able to explain technical concepts to both field superintendents and office executives
Technical curiosity and learning agility: you’re comfortable learning cloud-based tools, back-end platforms, APIs, and AI-driven workflows. You're excited to use AI to work faster and solve problems creatively
Highly organized and detail-oriented, with the ability to manage multiple support tickets and requests simultaneously
Comfortable working in a fast-paced start-up environment and adapting as priorities evolve. Self-directed with the ability to work independently and take ownership of outcomes
Experience in construction tech, customer success platforms (Planhat, Gainsight, ChurnZero, Vitally), CRM systems (SFDC, Hubspot), or workflow automation (Zapier) is a strong plus

What the job involves

Customer Support & Troubleshooting: Act as tier 1 product support contact for customer inquiries, resolving issues quickly and effectively across chat, email, and video support. Triage and escalate technical issues to Engineering and Product teams as needed
Enablement & Training: Run product demos, answer “how-to” questions, and empower users to self-serve through documentation and training resources
Feedback & Advocacy: Collect user feedback, identify recurring issues, and communicate insights to Product and Engineering teams to improve our tools
Knowledge Building: Help build and maintain technical documentation, FAQs, standard operating procedures, and service guides that scale support for customers and internal teams
Process Development: Help define support workflows, ticketing protocols, and escalation procedures as we grow the function
Metrics & Reporting: Track key support metrics (e.g., response time, resolution time, customer satisfaction) and surface trends for continuous improvement

Our take

The US construction industry is worth over $850B, but it’s plagued by a worsening short staffing issue that’s leading to spiralling costs, and a real chance of decreased on-site safety. This is something that Trunk Tools is looking to address.

Trunk Tools is revolutionizing construction documentation with an AI-powered platform that automates the organization of unstructured project files. It processes documents like PDFs, spreadsheets, and blueprints. Which also allows teams to spot any potential project issues and surface insights.

With a growing customer base and substantial funding, Trunk Tools is really making a name for itself. Recent capital acquired will help it further expand its team and platform and put it in a position to lead the construction software market.

Steph

Company Specialist at Welcome to the Jungle

Company

Company HQ

SoHo, New York, NY

Leadership

Sarah Buchner

(Founder & CEO)

A Stanford business grad who worked as a Carpenter with HB Tischlerei, then served as Lead Project Manager at Neumayer ZT. Subsequently held various senior roles at STRABAG, including Group Leader of Digitization / Digital Consultancy.

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