Technical Program Manager, Shift5

• Experience: 4+ years of experience in technical program coordination, engineering operations, project/program management, or a closely related role within cross-functional technical environments
• Program Management Mastery: Strong track record in milestone tracking, dependency management, risk mitigation, resource/capacity planning, and cross-team facilitation
• Stakeholder & Authority Management: Proven ability to translate customer/program needs into technical plans, communicate engineering constraints clearly, and drive alignment across teams without direct authority
• Tooling Proficiency: Hands-on experience with Jira, Confluence, and other modern program planning, reporting, and collaboration tools
• Adaptability & User Empathy: Highly organized and comfortable navigating ambiguity, with demonstrated empathy for end-users to effectively integrate feedback into engineering decisions

Desirable

• Shift5 is seeking a Technical Program Manager - Engineering Operations to join our team
• In this role, you’ll serve as a critical bridge between Program leadership and core Engineering teams, translating high-level program priorities into actionable, well-sequenced engineering plans
• You will manage cross-functional execution across hardware, software, firmware, platform, and systems, ensuring complex program commitments and milestones are met
• Reporting within Engineering Operations, you will work closely with engineering managers, technical leads, and product teams, operating onsite as needed alongside technical and customer-facing teams to support product deployment, adoption, and fleet health
• You'll be a major factor in driving operational excellence that keeps defense and commercial fleets running safely and reliably
• Cross-Functional Execution & Alignment: Coordinate execution across hardware, software, firmware, platform, and systems teams to translate program priorities, milestones, and requirements into actionable engineering plans
• Program Tracking & Governance: Track milestones, dependencies, risks, and resource constraints using Jira, Confluence, and custom dashboards; proactively identify, manage, and escalate execution risks to protect commitments
• Planning & Facilitation: Facilitate cross-functional planning sessions, status reviews, and alignment meetings with engineering managers, TPMs, and program leadership to align timelines, sequencing, and ownership
• Customer & User Intake: Manage and prioritize incoming requests from customers, internal users, and field teams, balancing user responsiveness with engineering capacity and strategic organizational priorities
• Process & Tooling Improvements: Partner with Engineering and Operations teams to gather requirements, build feedback loops, and continuously improve internal products, tooling, capacity planning, and reporting workflows
• Onsite & Field Support: Work onsite alongside technical and customer-facing teams as needed to support product deployment, implementation, adoption, and ongoing operations
• ---What Success Looks Like---
• Predictable Execution: You maintain clear, end-to-end visibility into engineering commitments, dependencies, and program health, ensuring on-time delivery across complex technical initiatives
• Unified Alignment: You successfully align cross-functional engineering, product, and program leadership, driving decisions and execution without direct authority
• Optimized Capacity: You effectively balance competing demands from field teams, customers, and internal stakeholders with engineering capacity and resource constraints
• Operational Excellence: You establish seamless feedback loops and scaled processes that continuously improve internal engineering tooling, reporting, and operational efficiency