Director of Solutions Support Engineering, Wiz
$204-280.5k
More information about location
Cloud security software for modern cloud protection
Job no longer available
Cloud security software for modern cloud protection
1001+ employees
Job no longer available
$204-280.5k
More information about location
1001+ employees
Company mission
To help organizations create secure cloud environments that accelerate their businesses.
Role
Who you are
- 10+ years of progressive, hands-on experience in Technical Support, Solutions Engineering, or Technical Account Management within the enterprise software sector
- 7+ years of leadership experience, with a proven track record of managing managers (Director or Senior Manager level) while retaining deep technical acuity
- Demonstrable hands-on experience exploring, implementing, and coding/scripting for AI, Machine Learning, or advanced automation platforms within an IT or support environment
- Crisis management expertise with a calm, highly analytical approach to high-severity cybersecurity incidents
- Extensive, hands-on background in cybersecurity (e.g., analyzing network security, endpoint protection, cloud security architectures, SIEM/SOAR, or IAM)
- Advanced knowledge of major cloud providers (AWS, Azure, GCP) and their associated security models
- Experience reading and debugging code (Python, Go, Java, Shell) and using command-line tools
- Solid understanding of Kubernetes, containerization, and modern infrastructure-as-code environments
What the job involves
- We are seeking a highly technical Director, Solutions Support Engineering (Americas) to lead and scale our regional technical support operations
- In this critical leadership role, you will direct a team of Solutions Support Managers, overseeing a rapidly growing organization of specialized Solutions Support Engineers dedicated to the Wiz product suite
- You will be responsible for the health, performance, and strategic direction of the entire Americas support theater, ensuring we provide unparalleled service across diverse markets and time zones
- As a senior leader within the Solutions Support organization, you will do more than ensure the delivery of world-class, frictionless technical support; you will act as a primary catalyst for technical innovation and operational transformation
- We are moving beyond traditional break-fix models. A central, critical mandate of this role is to drive the organization toward a predictive, AI-first support model through highly visible, hands-on technical leadership
- You will not just sponsor these initiatives - you will actively architect, prototype, and implement cutting-edge Artificial Intelligence, Machine Learning, and automation technologies
- By integrating Large Language Models (LLMs), automated root-cause analysis, and intelligent routing into our daily workflows, you will revolutionize how we troubleshoot, resolve, and preempt complex cybersecurity challenges
- Ultimately, your work will empower our engineers to focus on high-value problem solving, drastically reduce time-to-resolution for critical enterprise clients, and feed vital, data-driven insights back into our core product engineering teams
- Lead, mentor, and develop a team of Solutions Support Engineering Managers, ensuring a high bar for technical excellence and accountability
- Drive core operational metrics (SLA, CSAT, TTR, Escalation Rates) directly through the application of technical automation and AI enhancements
- Oversee talent strategy, prioritizing the hiring and development of engineers and managers with strong coding, cybersecurity, and AI/ML foundations
- Partner closely with Customer Success and Sales leadership to ensure the delivery of a cohesive, positive end-to-end customer experience with Wiz
- Serve as the ultimate technical backstop for the Americas region, readily diving deep into code, system logs, and architectural designs during critical customer incidents
- Maintain hands-on proficiency with scripting languages (e.g., Python, Bash) and security analysis tools to lead by example in troubleshooting highly complex enterprise environments
- Partner technically with CTO, Product, and R&D, translating complex customer issues and AI-derived technical trends into actionable architectural improvements, feature requests, and bug fixes
- Act as a technical authority during high-severity security incidents and escalations, providing clear, deeply technical communication to C-level enterprise customers
- Architect and directly prototype AI-driven support workflows, building out automated triage scripts, log analysis automations, and intelligent routing mechanisms
- Get hands-on with advanced prompt engineering, LLM fine-tuning for support knowledge bases, and API integrations between AI tools and our core cybersecurity products
- Define and execute the technical roadmap for transitioning the organization from reactive support to predictive, AI-assisted operations
- Train and mentor managers and ICs on advanced technical AI utilization, human-in-the-loop validation, and leveraging AI for rapid root-cause analysis
Our take
Wiz is a cloud security startup that rapidly made its mark in the cybersecurity world. Launched by a team of former microsoft executive, the company made headlines in summer 2022, when it achieved an impressive $180M in annual recurring revenue just two years after its first product went to market, earning itself some major clients, including Salesforce, Slack, BMW, and Asos along the way.
Most recently, Wiz has become the centrepiece of a massive acquisition deal: Google (via its parent Alphabet Inc.) announced a $32B agreement to acquire the company. The deal, which initially faced antitrust review by the US Department of Justice, has now cleared this regulatory hurdle and is expected to close in early 2026.
This acquisition underscoreWiz's exceptional rise in the cloud security space. And the company's rapid growth, client base, and industry-leading technology have made it one of the most influential cycbersecurity startups in recent years. As it transitions into the Google ecosystem, Wiz is ready to scale and shape the future of cloud security on a global scale.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
May 2024
$1bn
SERIES E
Feb 2023
$300m
SERIES D
Total funding: $1.9bn
Company benefits
- Health benefits: We've got your health covered, plain and simple.
- Home Office Setup: Your comfort zone gets a work makeover, on us.
- Flexible PTO Policy: Time off that works with your life, not against it.
- Fully stocked kitchen with snacks and drinks: Craving a snack? Our kitchen's wehr it's at.
- Fully stocked kitchen with snacks and drinks: Craving a snack? Our kitchen's where it's at.
- Lunch provided: Lunch? Consider it sorted.
- Free Wiz Swag always available: Wear your Wiz pride, anytime.
Company HQ
Chelsea, New York, NY
Leadership
Assaf Rappaport
(Co-Founder & CEO)Previously co-founded and was CEO of security SaaS Adallom (acquired by Microsoft in 2015). Subsequently spent four years at Microsoft as a General Manager, first of Cloud Security, then R&D Israel.
Ami Luttwak
(Co-Founder & CTO)Previously the co-founding CTO of Adallom, next joining Microsoft as CTO of the Cloud Security Group, before becoming CTO of R&D Israel.
Yinon Costica
(Co-Founder & VP of Product)Previously spent 4 years at Microsoft, joining as a Principal Program Manager of Cloud Security before moving into the role of Partner Director of Product Management and Cloud Security.
Roy Reznik
(Co-Founder & VP of R&D)Alongside Wiz, Roy is also the co-founder and Master Distiller at Kataro Distillery. Before this, they worked as Principal R&D Group Manager for Microsoft, joining the company from Adallom whom they co-founded.
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