Senior Proposal Manager, Klaviyo
$84-126k
3 days a week in office (Downtown Boston)
The only CRM built for B2C
Posted today
$84-126k
3 days a week in office (Downtown Boston)
1001+ employees
Company mission
Klaviyo is the only CRM built for B2C brands. Powered by its built-in data platform and AI insights, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster.
Role
Who you are
- If you're someone who thrives on crafting compelling narratives, managing complex cross-functional projects, and influencing strategic sales outcomes through precision and clarity—this role could be for you
- You have 5+ years of experience managing RFPs or proposals in a high-growth SaaS environment, preferably supporting enterprise or mid-market sales teams
- You’re an exceptional project manager—organized, detail-oriented, and comfortable juggling multiple complex deliverables under tight timelines
- You have excellent writing, editing, and communication skills, with a strong instinct for tailoring content to different audiences
- You’re collaborative and low-ego—you know how to bring people together to get things done and aren’t afraid to chase down answers or ask for help
- You’re systems-minded and always looking for ways to improve the process—whether that’s introducing a new tool, optimizing workflows, or creating better documentation
- You understand the nuances of enterprise buying processes and what it takes to compete in a crowded market
- You’re excited by the idea of joining a company where your work will be visible, valued, and essential to how we win
- You're based in or willing to relocate to Boston to abide by the 3 days per week hybrid expectation
What the job involves
- We're looking for a high-performing Sr. Proposal Manager to lead the charge in building and scaling our RFP response function
- This is a high-leverage, high-impact individual contributor role with significant visibility and influence across the go-to-market organization
- You’ll be the first dedicated hire focused on RFP excellence—meaning you’ll play a critical role in shaping the systems, processes, and strategy behind how we respond to customer questionnaires
- You won’t be building from scratch - we already have RFP software and practices in place - but you will have the opportunity to define best practices, elevate our approach, evolve our systems, and generally raise the bar for how Klaviyo shows up in competitive sales cycles
- You’ll find strong support and eager partners across Sales, Presales, Marketing and other parts of the business
- This is a chance for someone with the right experience to shape the future of the proposal management function at a world-class SaaS company - while also directly impacting revenue, win rate, and brand perception
- This role is in the Presales organization, which also includes Presales Solution Architects and our Demo Experience team
- What you’ll get in return is the opportunity to be part of an extremely high-performing, strategically-important team that works at the exciting intersection of engineering, sales, and customer engagement
- Serve as a trusted partner and internal champion for all things RFP—becoming the go-to expert for proposal strategy and execution
- Own the end-to-end RFP, RFI, and security questionnaire response strategy and process from intake to submission, including:
- Defining what it means to qualify an RFP/RFI, balancing factors like effort, quality and ROI
- Importing qualified questionnaires into our RFP software
- Drafting and refining initial answers to technical, functional, and business questions in RFPs and RFIs
- Sourcing and validating inputs from subject-matter experts across the company (e.g. Sales, Product, Legal, Security, Product Marketing)
- Packaging and delivering proposals in a compelling, differentiated way that helps us win
- Maintain and improve a scalable, up-to-date knowledge base of commonly asked questions and approved answers using our RFP software, including:
- Ensuring all content is accurate, consistent and on-brand
- Reviewing new content and adding to the knowledge base as appropriate
- Partner with Sales and Go-to-Market operational leadership to ensure our process is measurable and built for maximum effectiveness and efficiency, including:
- Ensuring an effective qualification process and healthy RFP response rate
- Tracking and improving RFP win rates and turnaround times
Our take
Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.
Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.
Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.
Freddie
Company Specialist at Welcome to the Jungle
Meet the team
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Meet Blake, Manager of New Hire Onboarding
Our mission
Base Camp provides a best in class onboarding program, fueled by 'just in time' learning throughout a new hires' first 100 days.Insights
Company
Employee endorsements
Opportunities to learn
"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."
Company benefits
- Private health care cover
- All full time employees receive equity
- Commuting allowance for when you do travel to the office,
- A very generous education allowance every year for you to spend on learning and development.
- Participation in Klaviyo ESPP
- Personal lifestyle allowance
- Flexible holiday scheme
Company values
- Put customers first: We prioritize our customers > customers’ customers > team > ourselves. We empathize deeply with our customers by walking in their shoes and solving their greatest pain points. We start with what’s best for the customer, not what’s best for us, and work backwards, delivering experiences our customers will talk about.
- Win together: We’re one team, we get to know each other, we’re okay with conflict and willing to disagree and commit. We are honest, direct, transparent, and respectful. We seek and incorporate diverse perspectives and assume good intent.
- We’re 1% done: We’re just getting started – our greatest products, work, and achievements are in front of us. We have a beginner’s mindset – we see the opportunities to build and improve and have the ambition to go after them. We benchmark against the best, aim to beat them, and celebrate when we do.
- Know the score: We’re clear about what success is for each project and how it ladders to our overall success. Results are what matter. Working hard is required, but it’s not success. We use data and past performance to motivate our future strategy.
- Be meticulous in your craft: We seek to do work so good that people rave about it. We are rigorous, thorough and prepared. We are or expect to be the experts everyone in the world turns to.
- Move fast, no shortcuts: Speed matters. We set ambitious deadlines, we like short cycles and being first to market. We don’t skip critical steps or requirements to make a date. We’re comfortable living in the grey and making judgment calls to decide what’s required and what’s not.
- Drivers wanted: No passengers — we’re proactive and engaged, and if we see something wrong it’s our responsibility to fix it or raise the issue to its owner. Have a vision and make sure it’s compelling. No job is beneath us. If it needs to get done, we’re happy to pick it up. We use and spend resources like they’re our own.
- Stay hungry, stay humble: We are insatiably curious learners; our slopes are very high. If we don’t know something, we’re world- class at figuring it out. We take calculated risks and sometimes make mistakes — we’re not perfect. When we fail, we learn from it and improve going forward. Feedback is a gift, even if it hurts sometimes. We don’t tolerate brilliant jerks.
Company HQ
Financial District, Boston, MA
Articles
Leadership
Andrew Bialecki
(CEO)Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft
Ed Hallen
(Chief Product Officer)Currently an Advisor at Team Engine. Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.
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