Account Manager, Wheel
$150-180k
OTE
$120-150k
BASE
+ Stock options
More information about location
Virtual care platform
Be an early applicant
Virtual care platform
201-500 employees
Be an early applicant
$150-180k
OTE
$120-150k
BASE
+ Stock options
More information about location
201-500 employees
Company mission
To put great care within everyone's reach.
Role
Who you are
- Industry & Healthcare Experience: 3–5 years in account management or customer success, with 2+ years in healthcare or digital health
- Strategic Business Sense: Thinks in terms of client business outcomes, navigates ambiguity independently, and has experience leading renewal and upsell negotiations with enterprise-level stakeholders
- AI Fluency: Actively uses AI tools in day-to-day workflows and demonstrates a growth mindset toward AI — continuously finding new ways to apply these capabilities to enhance client outcomes and personal productivity
- Communication & Relationships: Exceptional communicator at all organizational levels, skilled at distilling complex client needs into clear action plans and building trust through responsiveness and follow-through
- Character & Work Style: Customer-obsessed, self-directed, and collaborative — manages a complex book of business without close supervision, while actively lifting teammates and contributing to a high-performing culture
- Technical Familiarity: Knowledge of the digital health landscape, healthcare trends, and familiarity with CRM software
- Problem Solving: Strong analytical skills with a proactive approach to addressing client needs and issues
- Educational Background: Bachelor's degree in Business, Marketing, Healthcare Management, or a related field (or equivalent work experience)
What the job involves
- As an Account Manager at Wheel, you will own and grow a portfolio of mid-market and enterprise clients, operating as a trusted advisor at the intersection of client success, consultative sales, and healthcare innovation. Your focus will be on ensuring customer satisfaction, maximizing retention, and driving revenue growth through upselling and cross-selling opportunities
- You will serve as the primary point of contact for our clients, understanding their business needs, and helping them leverage our solutions to achieve their healthcare goals and expand Wheel’s footprint within their organizations. You will operate with a high degree of autonomy, drive strategic conversations, and leverage AI-powered tools and workflows to deliver exceptional client outcomes
- Client Relationship Management: Build deep, multi-threaded relationships across client organizations — from front-line operators to C-suite — serving as the primary point of contact and leading regular executive business reviews
- Customer Success & Feedback: Proactively monitor client health, resolve issues swiftly, and gather client insights to contribute to product improvement efforts
- Account Growth & Planning: Develop and execute strategic account plans, identifying and closing upsell and cross-sell opportunities to meet annual revenue retention and growth targets
- Renewal Management: Lead contract renewals, managing the renewal process, and working closely with clients to ensure timely contract extensions
- AI-Powered Account Management: Leverage AI tools daily for account planning, communications, data analysis, and client-facing deliverables
- Product Expertise: Develop a deep understanding of our virtual health products and their applications to offer valuable insights and solutions to clients
- Training & Onboarding: Coordinate with Implementation and Solutions teams to ensure smooth onboarding for new clients and provide ongoing support
- Cross-Functional Collaboration: Partner with Product, Clinical Operations, Network Operations, and Support to execute account strategies, represent the voice of the customer internally, and contribute to team playbooks and best practices
Application process
- Deadline to Apply: 31 July 2026 at 08:00 BST
Our take
In an age where digitisation is transforming the way we interact with healthcare providers, Wheel brings together tech infrastructure and clinicians to power virtual care and telehealth. The company is focused on improving patient access to care and simultaneously addressing an urgent need for clinician empowerment.
The company has created a telemedicine platform that allows companies to provide services to patients under their own brand, with Wheel handling all the back-end technology and providing an easy-to-use interface for healthcare providers to treat people.
With Wheel, not only can prospective patients be connected to the best healthcare provider for their specific needs, but the improvements to efficiency for practitioners contribute to tackling the epidemic of clinician burnout. Past funding has allowed the company to broaden its services and improve its integrations, as it pursues the ultimate goal of better health outcomes for all.
Steph
Company Specialist at Welcome to the Jungle
Insights
103% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2022
$150m
SERIES C
May 2021
$50m
SERIES B
Total funding: $217.6m
Company benefits
- Medical, vision, and dental insurance
- Flexible PTO policy
- $5250 personal growth stipend
- $500 home office stipend
- Flexible WFH policy
- Paid parental leave
Company HQ
Civic District, Austin, TX
Leadership
Michelle Davey
(Co-Founder & CEO)They started their career as an Associate at Medtronic, before roles at International Biomedical and Google. They served as Manager of Favor Delivery and Head of Global Talent at Medici prior to founding RecruitHere in 2016 and Wheel in December of the following year.
Griffin Mulcahey
(Co-Founder)Having spent a year at the Department of Health and Human Services, they worked as an Epstein Becker & Green Associate for over 3 years. They left their role as VP of Strategy at Medici in December 2016 to co-found Wheel in December 2017.
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