Partner Enablement and Operations Lead, Cloudtalk
Offers Uncapped Sales Bonuses
Business calling software
Job no longer available
Business calling software
101-200 employees
Job no longer available
Offers Uncapped Sales Bonuses
101-200 employees
Company mission
To help companies around the world radically expand their contact centers’ capabilities.
Role
Who you are
- You’re an operational powerhouse who thrives in fast-paced, high-growth SaaS environments
- You’ve built or scaled channel operations and can balance big-picture thinking with hands-on execution
- You’re ready to be the solo architect and executor for channel operations—and you know how to bring people along, even when you’re the only “ops” person at the table
- ✅ Channel/Partner Ops Experience – 3+ years in channel, partner, or revenue operations, ideally in SaaS or tech
- ✅ Scale-Up Mindset – Experience building and scaling channel programs, owning processes, tooling, and program tracking
- ✅ Tooling Proficiency – Skilled in managing PRM, CRM, and sales/enablement tools (admin-level ownership, optimization, troubleshooting)
- ✅ Analytical Approach – Strong with data: defining key metrics, tracking/reporting, and generating actionable insights
- ✅ MDF & Program Management – Direct experience running MDF/co-marketing or similar partner incentive programs
- ✅ Enablement-First – Built and managed enablement programs, training resources, and partner communications
- ✅ Process Obsessed – Relentless about building, refining, and documenting repeatable workflows
- ✅ Self-Starter – High autonomy: comfortable making decisions, moving fast, and owning outcomes
- ✅ Strong Communicator – Clear, proactive, and concise with cross-functional teams and partners
What the job involves
- CloudTalk is building a best-in-class Channel Program—and we’re looking for an experienced Channel Operations Lead to help build and scale a high-performing, partner-centric channel program
- You’ll be the operational backbone for everything channel—owning, optimizing, and evolving how our indirect sales motion runs
- This is a hands-on, high-autonomy role where you’ll work cross-functionally with Channel Managers, RevOps, Sales, and Marketing, but you’ll be the “one-person show” for channel operations
- You’ll have full ownership of the systems, processes, and reporting that make our partner program run seamlessly and efficiently
- Channel Tooling Management – Take ownership of our existing Partner Relationship Management (PRM) platform and related tools: ensure they’re optimized, up-to-date, and supporting the team’s needs at every step
- Program Operations – Build, document, and continuously refine scalable workflows for onboarding, enablement, deal registration, MDF/co-marketing, and commission processes
- Enablement & Resources – Launch, manage, and maintain playbooks, training, and enablement assets to accelerate partner ramp-up and success
- MDF Program Management – Own the Market Development Fund (MDF) process: handle application, approval, tracking, and ROI analysis
- Cross-Functional Collaboration – Act as the connector between Channel, RevOps, Sales, and Marketing—proactively identifying and solving operational bottlenecks
- Metrics, Tracking & Insights – Define and manage the key metrics and KPIs that track program and partner performance; focus on data selection, tracking, and actionable insights, not just dashboard setup
- Continuous Improvement – Find friction points and lead operational projects to improve the partner experience, scale what works, and keep the program running at peak performance
Application process
- Initial Chat: Meet our Talent Acquisition team
- Role Deep Dive: Connect with our VP of Partnerships
- Show Your Skills: Showcase your expertise in a practical task
- Culture Bar Raiser Call: Meet the team to ensure we’re a mutual fit
- 🎯 Offer!
Our take
Solvakian startup CloudTalk was founded in 2018 to provide cloud telephone services to call centers. Its ‘virtual phone suite’ is designed to encompass all the needs of a growing business, and integrates CRMs and support tools, saving customers valuable time.
What makes the company stand out is the fact that it has created its own infrastructure rather than relying on third-party vendors. Its offering has been well-received, and CloudTalk has capitalised on the changing communication needs of businesses in the last few years as it utilises funds to both develop its software's impact on the business communication market and achieve financial growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jan 2024
$23.3m
SERIES B
Feb 2021
$7m
SERIES A
Total funding: $31.9m
Company benefits
- Unlimited Paid Time off
- Work fully remote
- Flexible working hours
- Referral bonus
- Quarterly bonuses depending on the performance of the company
- Multisport benefit card
Company HQ
SoHo, New York, NY
Leadership
Martin Malych
(Co-Founder & CEO)Previously Technology Leader and Managing Partner at Adbee digital, and Digital Head Developer at Elite Solutions/VML Slovakia.
Viktor Vanek
(Co-Founder)Previously a System Administrator at Elite Solutions, and a System specialist at GSM-R Network.
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