IT Operations Manager, Beyond Finance
Debt resolution programs
Job no longer available
Debt resolution programs
1001+ employees
Job no longer available
1001+ employees
Company mission
To help people escape crippling debt and achieve financial freedom.
Role
Who you are
- Bachelor’s Degree or Master’s in Computer Science, Engineering, Software Engineering or a relevant field
- 5+ years of experience working in IT solution delivery, Support, Management, or systems administration role
- 5+ years of experience in providing cloud infrastructure, SaaS platform, Directory and SSO support
- Experience with open-source technologies and cloud services (AWS preferred)
- Critical thinking/analytical leadership experience
- Knowledge of scripting languages such as JavaScript, Ruby, Python, and Bash
- Proven success driving monitoring projects and related initiatives
- Ability to manage multiple complex projects - work prioritization, planning and task delegation
- Strong SQL experience
- Proven ability to work successfully with limited supervision
What the job involves
- We are seeking an IT Operations Support Manager to support Beyond Finance’s ambitious growth
- You will provide strategic, innovative, and cost-effective support solutions to increase efficiency, reliability, and integration of our services and operations
- You will work in a semi-autonomous and fast-paced environment
- Lead a team to optimize the support of Operations users of Call Center tools and dependent systems
- Provide technical guidance and expertise to diagnose and debug production issues coming from agents, alerts or other escalation paths
- Design, maintain, and improve incident management and alerting processes as well as identify monitoring opportunities
- Drive automation initiatives to streamline operational tasks and reduce workflow inefficiencies
- Increase incident report/resolution efficiencies and lower the human intervention time on related tasks
- Enforce and support IT policies for data security and compliance
- Lead and mentor a team of support specialists, providing guidance and support in their day-to-day activities and career growth
- Maintain comprehensive IT documentation and generate regular performance reports. Utilize data-driven insights to identify trends, areas for improvement, and innovation opportunities
- Perform problem & incident management, work with vendors and other technical personnel for problem resolution
- Support all employees, acting as an escalation tier for Level 1 support
- Foster a customer-centric support culture within the team
- Facilitate new hire onboarding experience through training and interactive sessions
- Utilize scripting languages such as PowerShell and Bash for automation and system optimization
- Influence skills to create a culture of change, excellence and innovation while constructively challenging the status quo
Our take
In a financial landscape where consumer debt has reached record highs, Beyond Finance specializes in debt resolution services tailored to individual needs. Recognizing the complexities of personal debt, the company focuses on creating debt reduction schemes that guide consumers through the intricacies of debt consolidation and resolution, offering a strategic approach to alleviate the burden of indebtedness.
The company's debt reduction programs come equipped with financial education and tools, delivered via an individualized scheme. Importantly, this is all accessible via a mobile app, meaning Beyond's programs stand out for being incredibly easy to manage and use.
This commitment to providing simple, tailored debt resolution services underscores Beyond's dedication to helping individuals regain financial control. In its pursuit of sustained growth, the company has secured a substantial injection of capital that is poised to propel its consistent operations and fuel future growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Generous PTO
- Competitive Health Care Plans
- 401(k) Matching
- Paid Referral Program
- Paid Parental Leave
- LifeMart Discount Program
- At-home Equipment Provisions
Company HQ
Chicago Loop, Chicago, IL
Leadership
Lou Antonelli
(COO)Has worked at Beyond Finance since 2019, initially as an Executive VP before becoming the Chief Operating Officer in 2020. Before joining Beyond, they were the VP and CRO at National Debt Relief and the Director of Business Relationships at Costco.
Salary benchmarks
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