IT Associate, Industrious
Europe
Coworking & private office space
Be an early applicant
Coworking & private office space
1001+ employees
Be an early applicant
1001+ employees
Company mission
To meet people where they are to deliver a better work experience.
Role
Who you are
- We are looking for a versatile IT professional who possesses a broad technical curiosity and a genuine passion for resolving complex issues
- This role requires an individual who excels in a multifaceted support environment—someone who stays ahead of the curve, constantly learning and innovating to improve the member experience
- Experience: 3+ years in a high-touch IT Support or Systems Administration role, ideally within a multi-site or fast-growing environment
- Networking Fluency: Strong understanding of enterprise-grade networking. You must be able to "speak the language" fluently to troubleshoot alongside specialized vendors and explain concepts to non-technical members
- Agile Problem-Solving: A track record of staying productive and calm in ambiguous situations where a standard solution may not be immediately apparent
- Communication Mastery: Exceptional interpersonal skills; ability to pivot from deep technical troubleshooting to a professional sales presentation with ease
- Operational Drive: A self-starter who loves to learn and is disciplined enough to
- Maintain global standards while operating in a fast-paced, evolving landscape
- Mobility: Willingness to travel across European sites to provide high-touch support and lead local infrastructure projects
- In this permanent role, you are a vital architect of the member experience. We value IT professionals who are disciplined in their craft, curious by nature, and thrive on the variety that comes with supporting a dynamic, international business
What the job involves
- Industrious is seeking a highly adaptable IT Associate to join our global technology team
- While we maintain high enterprise standards and clear operational frameworks, we operate in a high-velocity environment supporting diverse sites across Europe
- You will balance rigorous adherence to our global security protocols with the ability to navigate the unique technical landscapes of our various European locations
- Provide expert Tier 1-2 support across multiple European locations, managing a diverse ecosystem of hardware and software (macOS, Windows, iOS, and SaaS tools)
- Act as the primary technical point of contact for members, resolving complex queries with a "Member-First" mentality and ensuring every interaction is handled with professional polish
- Lead on-site technical setups for new location launches, ensuring that all
- Infrastructure—from high-end AV systems to local printing solutions—perfectly aligns with Industrious’ global standards
- Advanced Network Oversight: While we utilize a dedicated network vendor for core architecture, you must possess a deep conceptual and practical understanding of networking principles (TCP/IP, DHCP, DNS, VLANs) to provide sophisticated on-site management
- Technical Liaison: Act as the "boots-on-the-ground" expert when collaborating with our network provider, ensuring that site-specific nuances across Europe are communicated effectively and that local connectivity remains seamless
- Technical Diplomacy: Partner with the business team during the sales cycle for enterprise prospects. You will provide the professional clarity and technical reassurance needed—specifically regarding network security—to help close complex deals
- The "Calm in the Storm": Maintain a composed, professional demeanor when handling urgent technical queries from high-value members, ensuring they feel supported even in high-pressure situations
- Mastering the Unknown: Demonstrate a proactive drive to explore new
- Technologies and situations. Whether it’s a new hardware rollout or a unique site constraint, you approach the unknown as an opportunity to learn, innovate, and improve
- Process Evolution: Identify recurring technical hurdles and suggest
- "outside-the-box" improvements to our standard playbooks to increase efficiency across the European portfolio
- Enterprise SaaS & Productivity: Google Workspace (administration and support), Slack, and AI-assisted tools like Gemini for high-velocity workflows
- Endpoint Management (MDM): Deep familiarity with Mobile Device Management (MDM) platforms such as Jumpcloud and Kandji (Iru) for policy enforcement and deployment across a multi-site environment
- Operating Systems: Comprehensive Tier 1/2 support, deployment, and
- Troubleshooting experience for macOS, iPadOS, and Windows ecosystems
- Infrastructure & AV: Administration and support for physical on-site infrastructure, including Zoom Room/Meeting Room technologies, enterprise Audio Visual (AV) systems, and network printing solutions (e.g., Xerox)
- Identity & Access Management (IAM): Experience with user account lifecycle management, provisioning, and deprovisioning
Salary benchmarks
Our take
Industrious was founded in 2012 when its creators noticed that people often work d better in hotel lobbies and coffee shops than in traditional offices. This inspired the company to develop flexible workspaces that blend the casual environment of public spaces with the resources, security, and professionalism of an office setting.
Shared flexible workspaces are nothing new, but Industrious has successfully differentiated itself from larger competitors like WeWork by focusing on management contracts with landlords rather than leasing properties. The company has seen its revenue triple in recent years and has even taken over WeWork's former headquarters in Manhattan.
As demand for smaller, flexible office spaces grows, Industrious is thriving. With partnerships like CBRE and its expansion into key markets, the company is ready to capitalize on the shifting trends in office space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2022
$100m
GROWTH EQUITY VC
Aug 2019
$80m
SERIES D
Total funding: $322m
Company benefits
- Healthcare - We care deeply about the physical and emotional well-being of our employees. That’s why we offer a range of plan options through United Healthcare, including a variety of employer-paid plans that provide coverage for employees and their families
- Flexible Vacation Time - At Industrious we have a flexible PTO policy. This encourages people to enjoy life outside of work, recharge and look after their mental and emotional health. Take the time you need to have a balanced and fulfilling personal life
- Paid Parental Leave - Families come in all shapes, sizes, and types. We welcome each new addition with generous paid leave so that you can bond with your new child
- Learning & Development Grant - We’re committed to your professional development. We’re proud to offer a yearly grant so that you can take a class or learn a new skill
- Employee Resource Groups - These groups support, promote, and celebrate team members united around shared characteristics or life experiences
Company HQ
Union Square, New York, NY
Leadership
Jamie Hodari
(Co-Founder & CEO)Prior to Industrious, they co-founded and served as the CEO at Kepler, a rapidly growing experimental university that Scientific American called a "daring global experiment" to bring "top-tier instruction to the neediest parts of the planet."
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