Relationship Manager, Apexx Global
£55.3-65k
3 days a week in office
Global payment solution
Job no longer available
Global payment solution
21-100 employees
Job no longer available
£55.3-65k
3 days a week in office
21-100 employees
Company mission
To be the payment industry's most merchant-centric provider.
Role
Who you are
- The successful candidate will be a servant leader within a customer facing Relationship Management team accountable for the delivery of a world class customer experience and lifetime customer success
- This role requires expert knowledge of global and local markets, and experience representing digital payments products
- It requires experience in relationship management and/or customer success roles focused on value delivery, account growth and customer retention
- Experience and solid understanding of the payment industry
- Experience in a Relationship Management role or similar, engaged with mid-enterprise level, within an E-Commerce Payments Gateway and/or Acquirer organisation
- Experienced and comfortable interacting at all levels with diverse roles in a customer organisation; including engineers, product and project managers, risk and compliance managers and executive leadership
- Strong relationship building skills coupled with the ability to develop consensus through reasoned negotiation and commitment to data driven objectivity
- Experience working for a start-up/scale up would be ideal
What the job involves
- We are looking for a Relationship Manager who will have the responsibility for leading engagements with live APEXX Merchants
- You will be the "go to" person for a number of key merchants, acting as an ambassador for APEXX whilst also championing the needs of the merchants you are responsible for
- This is not a sales position, however, there will be responsibility for negotiating contract extensions, or cross selling opportunities
- Overall ownership of the relationship with key accounts through servant leadership in delivery of Merchant objectives, account growth targets and key customer satisfaction metrics
- Accountable for defining, aligning and executing strategic account plans for your assigned Merchant portfolio
- Lead interaction with Merchants as the conduit to the the wider APEXX organisation, and develop a ‘trusted advisor’ relationship with key stakeholders in the Merchant organisation as they define and execute and evolve their Payments Strategy
- Deliver Merchant QBR/MSR’S, take ownership of customer renewal/retention and coordinate new project launches for live customers
- Collaborate with wider internal teams as required to enhance the quality of the customer lifecycle and realise the APEXX ambition of being the world’s most merchant centric payments provider
Salary benchmarks
Our take
APEXX Global acts as a Payments-as-a-Service platform combining all the world's acquirers, gateways, shopping carts, and alternative payment methods into a single integration. The company also consults its enterprise level customers to consolidate their global payment service provider relationships, and display all their reporting and transactional data in a single interface.
APEXX Global has become a staple in European markets, with a great number of integrated partners, and multiple enterprise clients including ASOS, eShopWorld, and Swoon. It operates across more than 70 countries, and boasts saving its users an average 15% on processing costs.
Following the company’s success and popularity in European markets, APEXX Global has begun expanding into the US. A long list of partnerships have contributed to increasing APEXX's ecosystem, and have allowed it to reach more merchants across different verticals and in key international markets. Atop this, substantial funds were raised by the company and will go towards development of its products and tech, as well as furthering its presence in North America.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Feb 2026
$10m
GROWTH EQUITY VC
Mar 2023
$25m
SERIES B
Total funding: $51m
Company HQ
Farringdon, London, UK
Leadership
Peter Keenan
(Co-Founder & CEO)Previously worked for 3 years at HSBC, holding various positions such as Head of Network and Group Head of Customer Propositions.
Toreson Lloyd
(Co-Founder & CCO)Previously worked in business development at American Express, and served as the Vice President at Worldpay.
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