Revenue Operations Manager, Beacon
£55.8k
3-4 days a week in office (Shoreditch, London)
A modern CRM for charities
Posted today
A modern CRM for charities
21-100 employees
Posted today
£55.8k
3-4 days a week in office (Shoreditch, London)
21-100 employees
Company mission
To transform how charities work.
Role
Who you are
- 3+ years in a B2B revenue/sales operations role at a technology company, with additional experience in customer-facing roles in a B2B tech environment a bonus
- A technical problem solver, with an analytical mind and a love for making processes slick and efficient
- Strong technical skills, particularly SQL and advanced Excel skills, and experience utilising AI in a commercial environment
- Deep experience working with Zapier (or similar platform) & APIs
- Experience managing and customising a CRM (Salesforce, Hubspot, etc)
- Experience with using business intelligence tools (like Metabase, Looker Studio, PowerBI) to provide insights across commercial departments
- An understanding of key SaaS business and pipeline metrics
- A strong interest in charity and technology sectors
What the job involves
- Configure, customise and ensure data accuracy within our CRM (we use Beacon!)
- Support the day-to-day operations of our customer-facing teams and become an expert in our systems and processes
- Empower our customer-facing teams by identifying areas of improvement, supporting software selection and implementation, building new processes and optimising existing ones
- Unify our data and integrate our commercial suite (Beacon CRM, Webflow, Intercom, ActiveCampaign, Stripe, Otter, Google Gemini, Apollo) to build an automated ecosystem
- Create and improve reporting systems and dashboards to help drive decisions and future opportunities
- Identify opportunities to further embed and leverage AI across our end-to-end processes
- Build, manage and optimise our sales compensation schemes to scale up as we grow
Application process
- 1. Application including CV and cover letter or 2 minute video/voice recording (Closes 16th Jan). Pro tip: don't use AI to write your cover letter! (They all look the same)
- 2. Phone interview with the Chief of Staff (Chris) - 20 minutes
- 3. Video interview with the Head of Commercial (Charlie) and Chief of Staff (Chris) - 1 hour
- 4. Final stage session in-person at Beacon’s office - 3 hours
- Note: Our office is wheelchair accessible
- We’re happy to pay for appropriate travel costs if this would impact your ability to attend the final stage in-person
- If there is anything that we can do to improve the accessibility of any of these stages for you, please let us know
Salary benchmarks
Our take
As nonprofits and charities often struggle to keep up with the level of innovation in the enterprise world, Beacon offers a cloud-based, data-driven CRM that lets them manage donations, fundraisers, payments, events & ticketing, marketing campaigns, and volunteers all in one place.
The last few years has seen an increase in the developments in the Charity CRM space. Companies like Salesforce have rolled out major upgrades to its non-profit cloud, while platform-to-platform integrations are also becoming more common. Further to that point, Beacon is one company that’s recently integrated with JustGiving.
The company has grown steadily in popularity since its 2017 inception, picking up well-respected clients like The New Humanitarian, The Jacobs Foundation, and Cruse Bereavement Care.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Employee endorsements
Challenging work
"There's always something new to do - clients have increasingly complex needs, and there's never an attitude of 'We can't do that' - but instead..."
Company benefits
- Our customers are all charities - you'll get to build your career whilst having a genuinely positive impact on the world
- Four day work week. Our working model gives everyone a 3 day weekend, every week
- We'll give you 6 weeks (24 days) of holiday every year, plus bank holidays
- Taking time off is important. And we really mean it: We'll pay you a £60 bonus for every day of holiday you take
- Banded salary system so that everyone is paid the same for doing the same job, and your growth within the organisation is clear
- Beacon is climate positive (beyond carbon neutral), so your employment won't hurt the planet. Learn more
- A proper pension - we'll match 150% of your pension contributions (up to 10%)
- Private health insurance with routine dental & optical cover
- Modern parental leave policy (12 weeks at full pay, and it's the same for everyone, regardless of gender or circumstances)
- Cycle to work scheme
- Sabbatical every 5 years (6 weeks off, fully paid)
- Share options scheme - everyone can own a part of the business
Company values
- Social good
- Sustainable growth
- Partnership
Company HQ
London, UK
Articles
Leadership
David Simpson
(CTO)Former Head of Product at IT Infrastructure company Tray.io, former Senior Researcher at domain name registry Nominet.
Chris Houghton
(CEO)Former Head of Partner Success at Tray.io, co-founder and former CTO at e-commerce marketing platform, Sauce Apps.
Diversity, Equity & Inclusion at Beacon
- We encourage everyone with the required skills to apply, we consider building a diverse and representative team to be critical to our success, and we actively pursue building a more diverse team
- We passionately believe in doing our part to fix the tech sector's diversity problem and that in building diversity we build strength
- We have a banded salary system to ensure that nobody is paid differently for the same role. Salaries across the organisation, including executive pay, are entirely transparent
- Our parental leave policy provides for 12 weeks of full pay, and can be taken by any parent, regardless of their new parenting circumstances
- We are actively working to demonstrate our commitment to our values by completing Bloody Good Period’s ‘Bloody Good Employer’ certification and working towards becoming a certified BCorp.
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