Forward Deployed Solution Architect Director, ServiceNow

• You are a visionary leader and strategic thinker who thrives in dynamic, fast-paced environments
• With a deep understanding of AI and enterprise architecture, you excel at turning ambiguity into clarity—not just for yourself, but for your team and your customers
• You bring a strong analytical mindset and a passion for innovation, enabling your team to deliver intelligent solutions that align with business goals
• You empower your team to work cross-functionally with engineers, designers, and stakeholders, fostering collaboration and accountability
• You guide them in navigating complex environments, identifying friction points, and architecting scalable systems that solve mission-critical challenges
• You embody ServiceNow’s values and instill them in your team:
• Customer First: You champion business outcomes and ensure your team delivers measurable value
• Bold Innovation: You encourage creative thinking and challenge conventional approaches
• One Team: You foster a culture of shared ownership and deep collaboration
• Integrity and Belonging: You lead with empathy, build trust, and create an inclusive environment where everyone can thrive
• Experience: In leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• Enterprise Leadership Experience: 13+ years of experience in enterprise technology, including 5–7+ years leading AI/ML architecture, field engineering, or solution consulting teams. Proven track record of driving initiatives from concept to delivery and scaling impact across organizations
• Technical Vision and Depth: Deep understanding of LLM-based systems and GenAI pipelines, including prompt engineering, RAG, orchestration, and data modeling. Able to guide teams in designing full-stack intelligent workflows that deliver measurable business value
• Cloud & Infrastructure Expertise: Extensive hands-on experience with AWS, Azure, or GCP, including containerization, infrastructure-as-code (Terraform, CloudFormation), and enterprise integration. Capable of setting architectural standards and mentoring teams on cloud-native best practices
• Engineering Leadership: Proficient in Python and SQL, with working knowledge of GenAI frameworks like LangChain, Semantic Kernel, or similar. Able to lead technical reviews, support code-level decisions, and foster engineering excellence across teams
• Customer & Delivery Leadership: Skilled in navigating ambiguity and high-stakes environments. Experienced in guiding cross-functional teams, influencing executive stakeholders, and ensuring clarity and alignment from ideation through implementation
• Field Enablement & Presence: Willing and able to travel up to 30% to embed with customers, lead strategic workshops, unblock delivery teams, and drive tangible outcomes. Adept at translating field insights into scalable practices and reusable assets
• Platform Familiarity (Nice to Have): Understanding of the ServiceNow platform, low-code tooling, or other enterprise SaaS ecosystems, with the ability to align AI solutions to platform capabilities

Desirable

• As a Director, Forward Deployed Solution Architect (FDSA), you lead a high-impact team of Forward Deployed Solution Architects embedded with customers to drive that transformation
• You guide your team in uncovering opportunities, designing AI-powered systems that deliver ROI, and ensuring those solutions scale effectively across the Now Platform
• You serve as a strategic partner to both customers and internal stakeholders, shaping the vision for applied AI and operationalizing innovation at scale
• This is a rare opportunity to define what great looks like in the field—mentoring top talent, influencing product direction, and setting the standard for enterprise AI adoption
• Lead and Empower Teams: Guide a team of forward-deployed architects and engineers in identifying high-impact AI opportunities through strategic discovery workshops and stakeholder alignment
• Architect Scalable AI Solutions: Oversee the design of AI-native systems leveraging LLMs, RAG pipelines, retrieval logic, and workflow orchestration—ensuring technical excellence and business relevance
• Accelerate Delivery Through Collaboration: Partner with FDSEs and cross-functional teams to drive rapid prototyping, testing, and iteration, enabling fast time-to-value for customers
• Establish and Scale Best Practices: Develop and disseminate repeatable frameworks, reusable templates, and modular components that elevate solution quality and consistency across engagements
• Drive Strategic Alignment: Influence executive stakeholders through compelling storytelling, solution framing, and clear articulation of business impact
• Champion Field Insights: Capture and synthesize feedback from customer deployments to inform product strategy, shape platform evolution, and prioritize roadmap investments
• Enable Organizational Scale: Equip internal teams and customers with the tools, documentation, and onboarding assets needed to replicate success and expand adoption
• Team-Led Solution Delivery: Your team delivers validated AI solution-ready builds within 8–12 weeks, directly addressing business-critical challenges
• Cross-Team Reuse and Adoption: Assets developed under your leadership—prompts, orchestration logic, frameworks—are adopted across teams and codified for scale
• Platform Influence: Your team’s work drives meaningful contributions to the Now Platform through structured feedback and architectural innovation
• Business Impact Realized: Solutions led by your team result in measurable improvements in efficiency, automation, user satisfaction, or adoption
• Scaled Production Deployment: Delivered solutions serve as the foundation for enterprise-wide production rollouts across customer environments
• Trusted Leadership Presence: You are recognized by customers and internal stakeholders as a strategic, dependable, and technically credible leader who drives outcomes and inspires teams