Manager of Sales Operations Analytics, Sprout Social

• You have strong analytical and problem-solving skills alongside excellent communication and presentation skills
• You are able to work independently as well as collaborate within a team
• You have experience interacting with senior leadership to drive impact
• 4+ years in Revenue or Sales Operations
• 1+ years of experience leading and managing teams
• Strong proficiency in SQL and advanced Excel skills
• Deep experience with data visualization and BI tools (e.g., Tableau)
• Significant exposure to CRM (e.g., Salesforce) or other enterprise-grade relational databases
• Knowledge of statistical modeling and machine learning techniques

Desirable

• We are looking for an experienced people manager to drive data-driven decision-making throughout the organization through rigorous planning, modeling, and analysis
• In this role, you will play a key part in shaping our go-to-market strategies, forecasting and measuring revenue performance, and optimizing our revenue organization for accelerating growth
• Lead and develop a high-performing team of analysts, fostering a culture of data-driven decision-making and proactive insights
• Mentor and coach team members to enhance their skills and capabilities to produce accurate, intuitive, and actionable work products
• Operate as a key driver in the annual planning process by developing, maintaining, and analyzing key internal models, including operating plan, pipeline plan, and headcount model
• Own the revenue operations forecast and consistently provide insight to the business based on the outputs of that model
• Translate business strategy into an operational coverage model, using data to evaluate and optimize the effectiveness of the strategy
• Drive the quota-setting process for all sales and success functions
• Define the measurement of revenue performance and partner with business analytics to optimize reporting for accuracy, efficiency, and scalability
• Define, in partnership with business analytics, a comprehensive reporting suite for executive use that captures key performance indicators and scalably communicates performance versus targets and goals
• Collaborate with business partners on optimizing the reporting suite for individual departments and functions
• Simplify complex data findings and communicate them in clear, actionable business terms to present to peers and leaders
• Partner with the business analytics team to build source-of-truth data and analytics assets to provide comprehensive and consistent views of business performance
• Clearly define and communicate requirements for data structure and cleanliness to tools and systems teams
• Collaborate with IT teams to optimize data infrastructure and systems for seamless data flow and accessibility
• Within 1 month, you’ll plant your roots, including:
• Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization
• Work closely with the Senior Director of Sales Operations to define key success metrics for your role and establish how you will measure progress against them
• Start gaining a deep understanding of our business, platform, applications, and key company metrics
• Familiarize yourself with the current team structure, goals, and assess the team's strengths and areas for improvement
• Within 3 months, you’ll start hitting your stride by:
• Collaborate with leaders across global Sales, Customer Success, Finance, Marketing, Product, and Operations to align on shared targets and identify areas of opportunity
• Take ownership over assessing business performance versus operating and quota plan
• Form a point of view on the existing dashboarding suite and develop a roadmap to a more optimized future state
• Improve the forecasting model to increase predictive accuracy
• Develop a strategic plan to meet the expectations of this role and deliver on the key objectives of this function
• Within 6 months, you’ll be making a clear impact through:
• Optimize the organization of your team, ensuring you are maximizing the talent on your team by aligning the right responsibilities and stretch assignments to each team member
• Create a comprehensive strategy to assess the effectiveness of the sales coverage model and begin recommending enhancements and alterations to drive accelerated growth
• Drive planning efforts, ensuring your team consistently meets its goals and expectations
• Within 12 months, you’ll make this role your own by:
• Gather and act on both solicited and unsolicited feedback from peers and leadership
• Develop and start implementing a long-term plan for your team’s growth and success
• Bring your unique ideas and talents to the table—surprise us by making positive changes to your team that we haven’t even thought of yet