Technical Support Engineer, Amazon

• Are you inspired by invention? Is problem-solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture?
• 2+ years of software development, or 2+ years of technical support experience
• Experience scripting in modern program languages
• Experience troubleshooting and debugging technical systems

Desirable

• Amazon Robotics are seeking candidates with a passion for learning, technology, and complexity that are always curious how things really work to join our rapidly expanding Robotics Technical Support team as an Engineer
• Please note as a part of this role you will be expected to work a 5 day work week, of which 1 day of which will be over the weekend to ensure critical 24 hour global support coverage
• Working (and On-Call) Shift: Sun-Thurs OR Tues-Sat
• Deep-dive, analyze, mitigate or resolve technical issues that are escalated by the various Amazon Robotics Facilities
• Utilize multiple data sources, dashboards and logs to pinpoint and resolve software/hardware defects, inconsistencies or bugs
• Collaborate with development/software teams to navigate complex situations and create viable solutions for customers
• Engage with often drive high severity incidents around Amazon’s Product Fulfilment & Sortation facilities
• Manage high severity calls, communicating and troubleshooting directly with customers. This activity will, at times require you coordinate real-time service restoration between multiple teams and act as a central incident lead
• Use Change Management best practices to create, and implement changes within the Amazon Robotics environment

• This position will remain posted until filled