IT Helpdesk Technician, BlueCat
Contractor
CA$55-60k
Intelligent network operations
Be an early applicant
Intelligent network operations
501-1000 employees
Be an early applicant
CA$55-60k
501-1000 employees
Company mission
To help network teams accelerate businesses.
Role
Who you are
- Relevant university degree, college diploma, or equivalent practical experience
- Strong knowledge of Microsoft Windows 10/11, Apple macOS, Linux, and Microsoft 365 in both Windows and macOS environments
- Basic understanding of IT troubleshooting methodologies and the ability to diagnose and resolve common technical issues
- Strong communication skills in English, with patience and professionalism when supporting end users
- Willingness to learn, grow within the IT organization, and pursue technical certifications
- Experience with asset management and IT procurement is considered an asset
- Experience supporting VMware vSphere ESXi environments is considered an asset
- Valid driver’s license is considered a plus
- Ability to safely lift and handle equipment weighing between 4–14 kg
What the job involves
- We are seeking a proactive and customer-focused Helpdesk Technician to join our IT team. This individual will serve as the primary point of contact for technical support within BlueCat’s Toronto office, providing both in-person and remote assistance to employees
- Serve as the main point of contact for IT support requests in the Toronto office, providing technical assistance through the ticketing system, messaging platforms, and video conferencing tools
- Troubleshoot hardware, software, and connectivity issues using standard diagnostic techniques, while gathering additional information from end users as needed
- Manage and maintain IT assets, including Windows and Apple MacBook laptops, printers, user accounts, and internal documentation
- Install, configure, and upgrade operating systems (Windows, macOS, Linux) and third-party applications such as Microsoft 365
- Support and maintain VMware vSphere ESXi 7 environments
- Prioritize and manage incoming support tickets based on severity, urgency, and business impact
- Escalate unresolved issues to appropriate internal teams and collaborate to ensure timely resolution
- Maintain accurate ticket updates, detailed documentation, and professional communication with end users
- Deliver excellent customer service through clear communication, responsiveness, and a professional attitude
- Assist with hardware and service procurement in collaboration with the Senior Infrastructure Manager to support the Toronto office
- Perform additional duties and projects as assigned by management
- Please note that this is a 1-year contract role, with the possibility of transitioning to a full-time employee position upon successful completion of the contract period
Our take
DNS (Domain Name System) is the backbone of internet navigation, translating domain names into IP addresses to connect users with websites. However, many enterprises still rely on outdated DNS systems, which can severely hinder IT operations. BlueCat addresses these issues by providing advanced DDI (DNS, DHCP, and IP Address Management) solutions, offering businesses a faster, more efficient way to manage their network infrastructure.
BlueCat's solutions accelerate the adoption of cloud computing and automation, making it highly attractive to large-scale enterprises looking to streamline IT operations and reduce costs. By simplifying complex network management, BlueCat helps companies enhance efficiency and adapt to modern technological needs.
The company is making significant strides, with the recent announcement of new capabilities to help organizations modernize their network infrastructure. Alongside this, it also appointed a new Chief Product and Chief Technology Officer and partnered with Grupo Dice to transform DDI management across Mexico and Latin America These exciting developments signal a bright future for BlueCat as it continues to lead the way in network modernization.
Freddie
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2011
$16.8m
SERIES B
Oct 2009
$11m
SERIES A
Total funding: $27.8m
Company HQ
Nortown, Toronto, ON
Leadership
Stephen Devito
(CEO)Stephen joined BlueCat in 2018, initially serving as the company's CFO before becoming CEO in 2020. Previously, he served as the CFO at Q4 and as an Executive VP & CFO at Marketwired.
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